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Berlin City Toyota of Portland
Portland, ME
1,140 Reviews
In Berlin City, we’re on a mission to completely reinvent the way you think about buying a vehicle. For too long, the process has been conceived as difficult and stressful, while in reality, it’s supposed to be fun and rewarding from start to finish. You’ve worked hard to own a new vehicle. So now that you’re in Berlin City, trust us when we say everything’s going to be easier from here on out. You’ll work with genuine human beings, you’ll find the best exclusive prices, and you’ll end up in your dream ride without any speed bumps.
The easy way is a philosophy of doing business that finds a way to satisfy each and every customer. It’s the highest level of service. It means no hassles of any kind. It’s a way to make a connection to the community by saying, “we’re all neighbors, and we’re here to make life easier.” Visit us today, and experience the Easy way to buy a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,140 reviews
September 19, 2017
New car We had an excellent experience from start to finish. Mike really help get the car I wanted not pushy or over bearing. I would return or tell everyone We had an excellent experience from start to finish. Mike really help get the car I wanted not pushy or over bearing. I would return or tell everyone of my great experience. More
by billhart
Employees Worked With
Mike Profenno
September 18, 2017
new vehicle purchase excellent service from the sales staff at Berlin City. They were willing to work with me to get into the vehicle I wanted. Thanks guys! excellent service from the sales staff at Berlin City. They were willing to work with me to get into the vehicle I wanted. Thanks guys! More
by TC123
Employees Worked With
Jonathan Olmstead
September 18, 2017
Happy With Camry I'm completely happy with two Camry's from Berlin City...2014 XLE sold by Tim Brown and 2017 XLE Hybrid sold by Gabe Axelsen. I'm completely happy with two Camry's from Berlin City...2014 XLE sold by Tim Brown and 2017 XLE Hybrid sold by Gabe Axelsen. More
by Veroneau9
Employees Worked With
Gave Axelsen
September 17, 2017
Regular Maintenance Excellent customer experience. Staff is hospitable. Jeff was professional, courteous, thorough, and I felt like I was in good hands. Coffee, TV Excellent customer experience. Staff is hospitable. Jeff was professional, courteous, thorough, and I felt like I was in good hands. Coffee, TV, snacks, wifi, comfortable waiting room...what more could you ask for... More
by Chloe2017
Employees Worked With
Jeff Bishop
September 16, 2017
Excellent service Recently had my 2016 Highlander at Berlin City Toyota of Portland for the free 20000 mile service. Dianne was my service advisor. She was great - ve Recently had my 2016 Highlander at Berlin City Toyota of Portland for the free 20000 mile service. Dianne was my service advisor. She was great - very pleasant, competent and answered all questions. More
by Steve1
Employees Worked With
Diane Fortin
September 16, 2017
Quicker than expected, friendly service, gave me options. Jeff Bishop was very friendly, as was the other staff. Gave me optional cost plans for exhaust repair and explained the benefits of both options. Jeff Bishop was very friendly, as was the other staff. Gave me optional cost plans for exhaust repair and explained the benefits of both options. More
by ScreenName
Employees Worked With
Jeff Bishop
September 15, 2017
free service Mike was great set up for my vehicle to be looked at for a problem that they couldn't find. Proble is when vehicle is cold so he is going to take it o Mike was great set up for my vehicle to be looked at for a problem that they couldn't find. Proble is when vehicle is cold so he is going to take it over night. More
by robert bickford
Employees Worked With
mike
September 15, 2017
Great Experience It was my first time using Berlin City for a new vehicle and everyone we came in contact with was amazing! I recently had my car serviced as well (fir It was my first time using Berlin City for a new vehicle and everyone we came in contact with was amazing! I recently had my car serviced as well (first one) and it was a breeze! Everyone had a smile on their faces. Great customer service! More
by skcollin
Employees Worked With
Steve, Jesse
September 14, 2017
Great service John was excellent. Knowledgeable and easy to work with and financing was smooth and quick. The car was impressive with a lot of upgrades from the m John was excellent. Knowledgeable and easy to work with and financing was smooth and quick. The car was impressive with a lot of upgrades from the model we owned. More
by Elizabeth Hayes
Employees Worked With
John and the finance person (I can't remember his name off the top of my head)
September 14, 2017
Great customer service. Best customer service around. The work is always done right the first time. They'll tell me about other thing they find that need updating. I went in Best customer service around. The work is always done right the first time. They'll tell me about other thing they find that need updating. I went in thinking I needed 4 new brakes and they could have taken advantage but told me my fronts are fine and I just needed rear break pads More
by Anitaj
Employees Worked With
Michael Wildes
