Berlin City Toyota of Portland

Each time I went in I felt as if I was the only one at the dealership. When I returned from a test drive over the intercom I would hear "Ramzi, to the showroom." I was surprised that anyone noticed or t the dealership. When I returned from a test drive over the intercom I would hear "Ramzi, to the showroom." I was surprised that anyone noticed or that they knew who I was working with. When I returned to check the brakes and get a back wiper - there was no charge. Shoot, I wish I could buy a car every 6 months - I feel like part of the family. More

I am a very lengthy, detailed and researched car shopper... I shop around until I basically DROP to find the best deal, and to be treated fairly and NICELY (as a young female). I went to another de shopper... I shop around until I basically DROP to find the best deal, and to be treated fairly and NICELY (as a young female). I went to another dealer and was treated like dirt... no negotiating, laughing at me, making sly comments about how I was "changing my mind", leaving me to wait in their office while they "talked to their sales manager"... so disrespectful. When I walked into Berlin City Toyota I was pretty beaten up. I found Ed and told him what I wanted, and that I had been given the runaround at other places. He looked right back at me and simply said, "Ok, let's see what we can do." He worked his tail off for me, found the perfect RAV4, let me test drive it alone, made SURE it was what I wanted, and that he wasn't influencing the decision. He waited to run my credit until I knew exactly which RAV I would take and made sure I test drove it for a long time before we went forward. I told him the price I wanted, and he came back quickly beating the tar out of what I was looking for. No games, no hassles, so nice, so considerate, didn't make me feel like a young dumb female buying a car (like other dealers). So personable, so easy to talk to, listened to what I wanted, it was a WONDERFUL experience with him. Why don't car salesman get it... it's so easy... don't hassle us, give us what we want the first time, don't play games, don't leave me waiting in your office for 20 mins, if you can give me what I want the first time, just give it to me. Don't wait until I drive off your lot and then call me multiple times laughing at what I'm asking, and then offer it to me begrudingly. Ed, THANK YOU. You are professional, savvy, no-pressure, friendly, and an outstanding person to work with. You treat women fairly and never underestimated what I was looking for. I have recommended you to all my friends and through this website I hope people just avoid other dealers and just go right to Ed and the folks at Berlin City.... they truly are NOT Used Car Salesman... just great guys looking to HELP, LISTEN and give you want you want the FIRST TIME. THANKS ED, nice job! More

Ramzi is an awesome and experienced salesman like no other ! Honest, upfront and full disclosure on pricing. This is our second new Toyota purchase from him. The Arnold Family ******************* other ! Honest, upfront and full disclosure on pricing. This is our second new Toyota purchase from him. The Arnold Family ******************************************************************************** More

Ed J.was great. Met first with my wife and then with me on another occasion. Explained all the features of the Prius. Friendly, knowledgable,no pressure. Follow-up call the day after the sale. Cliff on another occasion. Explained all the features of the Prius. Friendly, knowledgable,no pressure. Follow-up call the day after the sale. Cliff also did a great job closing the sale, explaining options, finalizing the paperwork. We found both of these young men to be solid representatives of Toyota and the Berlin City dealership. We love the car. I would definately recommend Berlin City Toyota, and both Ed and Cliff to my friends for a great car buying experience. More

On Monday April 27th, I called Ramzi, left a message, within 2 hours I received a return phone call with an invite to come test drive the type of vehicle I was looking for. I gave him my price range, and within 2 hours I received a return phone call with an invite to come test drive the type of vehicle I was looking for. I gave him my price range, and although I may have been asking for the world, on Tuesday, April 28th, I was driving off the lot with a brand new vehicle. No pressure, no sales pitch, just freindly, "what I want service". I love my new car and look forward to coming back to Berlin and seeing Ramzi and the staff for any needs I may have. I will certainly recommend him and this dealership for future purchases to friends and family. Financial rep., Rick and Cliff was also very helpful, basically giving me exactly what I asked for. I was a tough customer, being strict in my budget, but in need of a vehicle, they were happy to help. "i can count on them" is a quote and inside joke made as they were counting my down payment. Job Well Done by ALL - Thank you, Sincerely Deb LaChapelle More

Our first experience with Ramzi was looking at Toyotas but not finding anything that appealed to us. Even though it was clear we weren't going to be buying he was still very helpful - trying to help us t but not finding anything that appealed to us. Even though it was clear we weren't going to be buying he was still very helpful - trying to help us think of cars that may be more suitable than a Toyota. Very impressive. When we found a used Subaru online being sold at this Toyota dealership, we went straight to Ramzi and he was more than helpful. We got the deal done very easily to both our satisfaction. But the kicker was that even after the sale, he followed up to see if we were satisfied. He even helped us get the second key that Berlin City didn't have, by arranging with a Subaru dealer to cut us another (key and transponder) at Toyota's expense. Way beyond the call. The guy is the real thing and totally demolishes the stereotype of the car salesman. He is a guy that really cares and tries. If you are interested in a Toyota, go see him! More

I have purchased many new vehicles and have never had a I have purchased many new vehicles and have never had a more pleasant experience with any other dealership as I did with Berlin City Toyota. My dea I have purchased many new vehicles and have never had a more pleasant experience with any other dealership as I did with Berlin City Toyota. My dealings with Andy revealed that he possessed honesty, enthusiasm, professionalism and knowledge. I met with many others in sales and management with all very positive results. It's no wonder why the reviews are so good. Thanks again Andy and team. ELP More

Being my first time buying a car myself I had a great experience becoming a customer at Berlin City Toyota Scion in Portland, Maine. Ed Giroux, my salesman, was extremely helpful in every aspect of this experience becoming a customer at Berlin City Toyota Scion in Portland, Maine. Ed Giroux, my salesman, was extremely helpful in every aspect of this process. He explained everything clearly from every point of view and also gave a helpful opinion while being unbiased. After visiting other dealerships before Toyoto I felt very grateful to have Ed showing me around. It was clear he cared about his customers. Without a doubt I would recommend both Ed and Berlin City Toyota Scion to anyone who was looking for a car. I found the service there to be great with numerous friendly workers and I was well aware that they were doing everything in their power to put a reasonable price tag on my new vehicle. I chose to buy my car because of the price, which I thought to be very reasonable for a new car, and also the friendliness with the people who were working with me. I definitely trust them at Berlin City Toyota Scion and plan to buy my future vehiles there as well as direct as many people as possible in the same direction. I would like to thank Ed Giroux for being such a huge help. I really appreciate it! More

Andy Rogers demonstrated outstanding professionalism. His follow through, sincerity and understanding of the customer relationship was refreshing and ultimately won for him and Berlin City Toyota the sale. follow through, sincerity and understanding of the customer relationship was refreshing and ultimately won for him and Berlin City Toyota the sale. We would definitely buy from him again and will recommend him to our friends and associates. More

When I was looking for a car I knew exactly what I wanted. I went on to BerlinMotorGroup.com and found three vehicles I thought I might like. Tom emailed me right away, then asked if he could call. wanted. I went on to BerlinMotorGroup.com and found three vehicles I thought I might like. Tom emailed me right away, then asked if he could call. He called, we set up a time that was goood for ME and when we got there he talked to ME and not at me. His customer service skills far outsurpase any car dealer personnell I have ever dealth with. He listened to what I wanted, he listened to what my husband wanted me to have (bigger of course) and he ultimately came up with my perfect 2005 Jeep Liberty. I have never been so happy with a car in my life.(and that's a long life). I always wanted a Jeep, and Tom knew that. Here's the best part............... As I was signing the paperwork, check in hand, my trade in blew it's radiator.......right there and then. Did they back off on the trade in?? NOT FOR A MINUTE!!!! They even came under the price I could afford. Tom - Thank you from the bottom of my heart. More