Berlin City Kia of Vermont

Excellent Service I found myself with a breaking down car, worth far less than what I owed. Some of my first words to Anthony were "I hope you're a magician"...and he w I found myself with a breaking down car, worth far less than what I owed. Some of my first words to Anthony were "I hope you're a magician"...and he was! He and his team helped me get into a brand new car, all within my small budget, even with negative equity! I highly recommend Berlin City Kia and will definitely being going back for cars in the future! More

Great Customer Service This dealership provided excellent customer service. Everyone involved in my process purchasing my new car was awesome! I'm really grateful for how qu This dealership provided excellent customer service. Everyone involved in my process purchasing my new car was awesome! I'm really grateful for how quick and enjoyable they made my experience. More

Awesome experience I had a great experience at Berlin City! Anthony helped me in my car search. He was patient, knowledgable, and transparent. He valued my current I had a great experience at Berlin City! Anthony helped me in my car search. He was patient, knowledgable, and transparent. He valued my current car and offered me a check for it even if I decided not to purchase a vehicle from them. The process was truly easy, just as they advertise. I recommend this dealership. More

Buy a vehicle or 2 from here My wife and I had a great experience there. Andy was the best. He got us subway and wasn't pushy didn't play number games. We went to capital city Ki My wife and I had a great experience there. Andy was the best. He got us subway and wasn't pushy didn't play number games. We went to capital city Kia and they were a joke. By far best experience ever had at a dealership. Keep up the good work Berlin city!!!! More

Shady business.. Bad from A to Z. They say, we have our own system of determining the value of your car.. so screw NADA and KBB! One price online a different price on Bad from A to Z. They say, we have our own system of determining the value of your car.. so screw NADA and KBB! One price online a different price on site. $500 document fee.. wont budge to make a sale ... Give you quotes one day then refuse to honor them 2 days later. More

Very bad service In October 2016 my 2013 Soul started having intermittent engine skips or lack of spark to one or two cylinders. Initially I would turn the car off and In October 2016 my 2013 Soul started having intermittent engine skips or lack of spark to one or two cylinders. Initially I would turn the car off and then start it and problem solved. Eventually it was happening more and more. I brought the car in to get it checked out. Two bad ignition coils not covered under warranty because it had over 60000 miles. $604.00 parts and labor. Two weeks later same problem. This time bad injector $560.00 1/2 mile away from the dealership same problem. They keep my car for five days and finally tell me all fixed chafed wire shorting out was the problem. I say what about the other parts you made pay for oh those were bad also! Major scam artist do not bring your car there for service!!! More

Shady/ Unprofessional Business We had purchased numerous vehicles from Berlin City before, and the first time our vehicle had a problem immediately after purchasing it this automoti We had purchased numerous vehicles from Berlin City before, and the first time our vehicle had a problem immediately after purchasing it this automotive group devolved into the most unprofessional team I have ever dealt with. Never returning calls and blatantly ignoring us to save a few hundred dollars on a car instead of helping out a customer who had purchased many vehicles from them. Impossible to contact them and coincidentally when we pretended to be interested in a new car they immediately answered us. They then had the gall to try and replace our vehicle and unknowingly increase our payments by 50% a month. Total scam artists, STAY AWAY. More

Deceptive Service Department I went in to have an oil change and state inspection. The service department representative came to me with a list of things that he recommends and th I went in to have an oil change and state inspection. The service department representative came to me with a list of things that he recommends and that my car has failed the state inspection because my rear brakes and rotors needed to be changed. I made it clear to him to just change the oil and air filter ($39.95 for oil change and $47 for the engine filter). Fast forward to checking out, my grand total comes out to $390, I'm totally confused at this point, he claims that he told me that I would have to change my back brakes and rotors in order to pass, it's Nov, my inspection is due by the end of Dec, meaning I have time to shop around for better prices. I'm so incredibly pissed off, I made it clear that I only wanted the oil and engine air filter done, I wanted the opportunity to check with other auto repair shops, but he completely denied me that opportunity to shop around to make an informed decision on who and where I will get my brakes changed with. I won't come back to this service department. Completely deceptive, offer free state inspection and hook you into paying for repairs you probably don't need in order to pass inspection and not given the opportunity to get a second opinion. Unacceptable. More

Excellence experience at Berlin City Kia!! All customer service members were extremely helpful and pleasant to speak with. We are extremely happy with our 2016 Kia Soul and would recommend doin All customer service members were extremely helpful and pleasant to speak with. We are extremely happy with our 2016 Kia Soul and would recommend doing business with them to everyone! Very pleased. More

Too quick? It took a little while to connect by email with a salesperson to get answers to questions I had about a car on their website. I finally got an appoin It took a little while to connect by email with a salesperson to get answers to questions I had about a car on their website. I finally got an appointment to meet with salesperson but when I showed up he was busy with another customer. The manager was quick to help me out though. I was just stopping by to look at car and get any questions answered but in 90 minutes I had the keys to the car and was driving away. I forgot during the speedy sale to ask for a car fax but found one tucked between the seats of the car as I was driving home. It was never mentioned to me that the car was a rental for it's life (1 year). I should have returned the car right there but figured it looked and ran good so it couldn't have been abused too much. After the 4 day warranty ran out I also found things missing and the tires on the car didn't match. I will think twice about another purchase from this dealer, this was my third purchase from Berlin City but one was out of state and was the best experience by far More