Berlin City Kia of Vermont

I'm going to start this review off by saying I truly can't thank the team enough for hooking me up. I'm always skeptical when I read reviews, but these guys truly went above and beyond. For context, can't thank the team enough for hooking me up. I'm always skeptical when I read reviews, but these guys truly went above and beyond. For context, I live out of state. I live in Minnesota and Berlin City got a car in on trade that I've been hunting for for a while in the specific spec and trim. I reached out to them, and Peter absolutely did the most to make sure I knew just about everything about this car without actually being able to be out there. He took videos of test drives for me, the engine running, and literally any other thing I asked for, he was on top of it. This guy is a car guy at heart and I think that really plays into how intentional he was with everything I requested. He sent me numerous pictures, videos, and information about the car. I had everything I needed to make the decision. Now that I knew I wanted the car, I was a little nervous on how it was going to go to actually secure the car and how I could purchase it. They absolutely took me seriously too when I let them know I was set on buying this. Dedrick gave me a call and let me know, the car is mine and don't worry about it. Very honest guy and he wasn't kidding. He told me they can ship it to me no problem. He got me in touch with the finance team and we went back and forth a little bit and were able to agree shipping and the final price and boom, that was it. Seriously, it was that easy. We reached a deal last Friday, and the car arrived TODAY, the following Monday! These guys really went over the top to make me feel special, and I can't be happy enough with my purchase. I've never had such a hassle free car buying experience. No pressure, asking if I was comfortable and knew enough about the car to move forward, man this was just fantastic. To Peter and the team, thank you so much! This has been the best car buying experience I could have ever asked for. You guys are the best! More

Adam was great, very helpful and friendly. He helped me find the best car for me. He helped me find the best car for me. More

A stellar buying experience was provided by Kyle, who was very knowledgeable and helpful. With his assistance, we were not only able to purchase our first totally new Kia, but also able to do so at a pre-tar very knowledgeable and helpful. With his assistance, we were not only able to purchase our first totally new Kia, but also able to do so at a pre-tarriff price.Please gve this man a raise! More

This is a horrible dealership. The staff are incompetent from their mechanics to their management. They knowingly commit sales fraud, contract fraud, and insurance fraud. The Servi The staff are incompetent from their mechanics to their management. They knowingly commit sales fraud, contract fraud, and insurance fraud. The Service Department manager, Pat Treanor, Is a horrible man and operates very dishonorably and fraudulently. This dealership has had physical possession of my car since March 07th. They sold me a warranty to car vehicle they knew they were unable to work on and when the vehicle began to have issues, Pat Treanor chose to look out for the dealership bottom line over honoring the warranty contract. Once they had possession of my vehicle, Pat continued to act dishonestly and chose to not be forthcoming with information I requested. In fact, I am being denied all information requested on the proposed repairs and was actually told that I have to agree to the repairs and pay for them before I can be told what those repairs are. I also have it on good authority that Pat Treanor committed extensive warranty fraud by filing false claims with the warranty company to pay for extensive repairs to his personal vehicle. He did this by forcing the paperwork through by falsely representing who the owner was of the vehicle on the paperwork. In addition, their technician recently accidentally drove a customers Tesla through their bay door. Due to the negligence of the staff at KIA since my car has been there, much damage has occurred to my vehicle. For starters; now there is a large scratch on my passenger front fender. Mice have turned my car into a happy home and have chewed up some wiring. The battery required replacing. Now, the dealership wants me to pay for the damage in order to work on my vehicle.FRAUD VITIATES EVERYTHING!!! I can. not even list my car make and model to complete this review. 2017 Alfa Romeo Giulia Q4 More

Snakes in the grass. Run and go somewhere else. They’ll tell you any lie just in the name of making a sale. Run and go somewhere else. They’ll tell you any lie just in the name of making a sale. More

We went to lease a new vehicle and had done a ton of research. We were able to easily find the make and model we wanted on their website and got an appointment quickly with Faye. She was great during th research. We were able to easily find the make and model we wanted on their website and got an appointment quickly with Faye. She was great during the experience. We never felt pressured to buy nor did we feel pressure to looking at something we didn’t want. She walked us through everything and we fully understood what we were getting into, and all the bells and whistles with the car. It was a super easy process, lengthened just by the fact we went on a Saturday. Everyone was really friendly at Berlin and we definitely plan on going back to renew our lease. The car is beautiful and we couldn’t be happier. It’s easy to get overwhelmed and walk away unhappy from a dealership, and this wasn’t the case. Thank you Faye and the team at Berlin City Honda! More