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Berlin City Honda of Portland
South Portland, ME
1,363 Reviews
In Berlin City, we’re on a mission to completely reinvent the way you think about buying a vehicle. For too long, the process has been conceived as difficult and stressful, while in reality, it’s supposed to be fun and rewarding from start to finish. You’ve worked hard to own a new vehicle. So now that you’re in Berlin City, trust us when we say everything’s going to be easier from here on out. You’ll work with genuine human beings, you’ll find the best exclusive prices, and you’ll end up in your dream ride without any speed bumps.
The easy way is a philosophy of doing business that finds a way to satisfy each and every customer. It’s the highest level of service. It means no hassles of any kind. It’s a way to make a connection to the community by saying, “we’re all neighbors, and we’re here to make life easier.” Visit us today, and experience the Easy way to buy a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,363 reviews
January 20, 2009
!!!!!DO NOT BUY FROM HERE!!!!! LIERS - !!!!!DO NOT BUY FROM HERE!!!!! LIERS - CONTRACT BREAKERS - TYPICAL USED CAR DEALER I went into this dealer to look fo !!!!!DO NOT BUY FROM HERE!!!!! LIERS - CONTRACT BREAKERS - TYPICAL USED CAR DEALER I went into this dealer to look for a potential used Honda Pilot. I met with Jerel who did a great job and was informative and helpful. After we met with Jerel, we went to Terry, who Lied, WENT BACK ON A SIGNED CONTRACT, and then dared to tell me that he needed ME to drive all the way back out there (instead of sending a driver because it was ging to cost him $125) to sign new paperwork because he couldnt find a bank that would accept the contract that we had signed. In stead of sending a driver to me with the paperwork, he dicided he was going to back on the $2500 cash back he promised and reduced our loan time, AND when we said NO and returned the vehicle, he had to call the banks and explaine why, he Lied to them and told them that we couldnt come up with the money and WE backed out of the deal when we purchased from a differant dealer, they had a hard time talking to banks becuase of what TERRY told them! More
by prime4life
Employees Worked With
terry
October 26, 2008
I first test drove a new Honda Pilot at Berlin City Honda a couple of months ago with sales guide Steve Gendron. Steve was friendly and helpful. I was comfortable asking him questions and was not pressured a couple of months ago with sales guide Steve Gendron. Steve was friendly and helpful. I was comfortable asking him questions and was not pressured by him at all. When I finally decided to make a purchase I contacted Berlin City Honda and worked with sales guide Joe Thibodeau. Joe was able to answer all my questions and quickly responded to my many phone calls and emails. He was genuinely concerned that I receive the best service possible and feel comfortable with my purchase. I had originally been dreading the whole process of buying a new car, but the team at Berlin City Honda made my entire experience enjoyable. I would definitely recommend both Steve and Joe to my family and friends. More
by laural
September 18, 2008
I recently went to Berlin City Motor's Honda dealership in South Portland, Maine, and gave a salesman my debit card so the dealership could take $500 from my checking account as a deposit. A few days later in South Portland, Maine, and gave a salesman my debit card so the dealership could take $500 from my checking account as a deposit. A few days later I found that Berlin Motors had taken not $500 from my checking account, but $1,000. They became aware of what they had done at about 9 a.m. today, a sales manager told me when I called, but did not tell me about it. The sales manager said he'd look into it and try to find out why it happened. I told him I wasn't interested in finding out why it happened; I wanted my $500 back, right away. He called back within half an hour, late in the afternoon, and told me about how they'd known about their error for more than six hours (without telling me on their own initiative), and that it would take 24 hours for the return of my $500 to appear in my checking account. He also told me he would immediately email me all the documentation relating to this transaction to verify that Berlin Motors had actually returned my $500 when he said they had. He didn't do it. And my checking account is still $500 light. My advice? Be hesitant about giving anyone at Berlin Motors your debit or credit card. You don't know what they'll do with it. If you have to give them a deposit, write a check. — John Lovell More
by John Lovell
Employees Worked With
Phil Afthim
