Berglund of Bedford Ford Buick GMC

Great Service Service Dept is the reason we keep coming back. Lisa is excellent at the desk and the service work has always been excellent. Great crew of service te Service Dept is the reason we keep coming back. Lisa is excellent at the desk and the service work has always been excellent. Great crew of service technicians. More

Oil change . Cheryl was very sweet and helpful at the service center and on the phone. They took my coupon with no questions ask and service on time completed . Cheryl was very sweet and helpful at the service center and on the phone. They took my coupon with no questions ask and service on time completed More

I have used this dealership for over 10 years. Service has been on gradual decline. This was worst experience I've had. Starting with trying to schedule; I called four times then got unprofessional respon has been on gradual decline. This was worst experience I've had. Starting with trying to schedule; I called four times then got unprofessional response when did speak to service scheduler. Day of appointment I was first one there and representative was flustered or overwhelmed. After almost two hours for oil change and inspection I was told my car needed a repair because of noise mechanic heard when original service was completed. I was told it was not safe to drive the car due to wheel bearing needing repair on left rear. When I called to see if repair was completed, I was told the right side was repaired and that now the left side was making a noise and should be repaired. When I went to pick up vehicle I questioned this and found that my jeep was listed as a mercedes. Also repair paperwork was for another customer. I was given paperwork with another customers information. My payment was taken then voided on my card. I did not receive a call back next day to straighten out this mess. I called service department and was told they were busy. And that my receipt would be mailed to me. I don't know if I really need repair, if my jeep was repaired, if it is safe for me to drive, I do know this is last experience I will have with berglund. Bedford is a small community and it saddens me to think this is kind of service that is offered in our town when we are ptrying to bring business to area. More

Excellent service. I have always experienced great service - unfortunately, I cannot say the same about the General Motor Company. Recently experienced an encounter wit I have always experienced great service - unfortunately, I cannot say the same about the General Motor Company. Recently experienced an encounter with a deer and had to wait 9-1/2 weeks for parts. Totally unacceptable in my book!! More

Oil my 2010 Fusion please Lisa, Loretta, and recent hire cashier/switch board operator were professional and charming as usual. Work done timely and I was pleasantly surprised Lisa, Loretta, and recent hire cashier/switch board operator were professional and charming as usual. Work done timely and I was pleasantly surprised when the bill was a couple of $$ less than I expected. More

I was not pleased with what happen They was suppose to be doing oil consumption check. I check it before I took it there it down half way on dip stick. when they check it they said it They was suppose to be doing oil consumption check. I check it before I took it there it down half way on dip stick. when they check it they said it was full. More

new transmission installed service was immediately scheduled. was very pleased with the work. was especially pleased with the effort made by Cheryl to make sure all the paperw service was immediately scheduled. was very pleased with the work. was especially pleased with the effort made by Cheryl to make sure all the paperwork that was required was done and done correctly. I have recommended your service dept to friends. More

Great truck at a fair price. Our salesperson was very helpful in finding us the truck that we liked and bought. He treated us with respect and listened to our wishes and concerns Our salesperson was very helpful in finding us the truck that we liked and bought. He treated us with respect and listened to our wishes and concerns. The manager of this dealership was also super and helpful as well. More

last time i use them This is not my first purchase, the last 2 have left me very upset. I got a jeep in November and was told it was certified preowned with warranty, when This is not my first purchase, the last 2 have left me very upset. I got a jeep in November and was told it was certified preowned with warranty, when I asked for this in writing I was advised it will be on file( yes I am gullible), had an issue in December and sales person was gone finance person gone and no warranty to be found, still I went and got the second one , this time, they would not honor the on line price, said " it was a mistake" then I waited 4 days to pick up a purchased vehicle because they sold it before they had it ready to go. sales team acted as if this was all ok, I was without a car . NOT. I complained on the 4th day and still have not had a response as promised. Done with Berglund More

Bought a used car. Fair price, no junk heaps, no pressure sales, no push for any other goods or services. We were in and out in no time with just what we were looking for. pressure sales, no push for any other goods or services. We were in and out in no time with just what we were looking for. More