Bend Honda

Ty Clark Rescue On a long drive home to eastern Washington, on a Friday afternoon, our car broke down near Bend, Oregon. We were lucky to be close to Bend Honda and o On a long drive home to eastern Washington, on a Friday afternoon, our car broke down near Bend, Oregon. We were lucky to be close to Bend Honda and on a call to Service Advisor Ty Clark, we were assured that he would find our problem and do his best to get us on the road before the weekend. And he did! After the tow, we soon had an estimate and the car was repaired in a few hours without an appointment to get us back on the road. We really appreciated Ty's and the other staff's responsiveness and courtesy. It was important to us to be home and without their help, it would have been a long trip! Thanks so much. More

Nice folks if you want to pay full price I bought a new CR-V last summer from Bend Honda in spite of being a little turned off by the fact that they did not negotiate at all on price. You pa I bought a new CR-V last summer from Bend Honda in spite of being a little turned off by the fact that they did not negotiate at all on price. You pay full price, and they explain that if you don't want to, they've got a line of other folks waiting behind you. I went back a few weeks ago and spoke with Jay Spencer who said he'd talk to his manager about a special deal on $5000 off of a 2014 Crosstour if I'd buy it that day. Turned out this was posted outside as a general Lithia promotion to get rid of the old 2014s, and this was nothing special at all. Yet it was couched as such. Further, to obtain the features that I'd want, they'd need to charge me extra for gas and time/effort to swap with another dealer. So not only do they not deal, they upcharge given any excuse. I like the new showroom, but I won't be back. More

Home away from Home After a mishap while towing our Honda CRV behind our 32 ft motorhome we luckily found ourselves "stuck in Bend" waiting for the SUV be repaired. It wa After a mishap while towing our Honda CRV behind our 32 ft motorhome we luckily found ourselves "stuck in Bend" waiting for the SUV be repaired. It was Labor Day weekend and with campgrounds probably full, the dealership was kind enough to allow us to park our rig overnight on their lot. Woke up to find the necessary repairs had been made and we were back on the road at 9:00 am.the next morning. Can't ask for better service than that. The dealership went out of their way to help us out, treat us kindly, and made the repairs timely and reasonably. Kudos to Casey Currier the service advisor who was most helpful and reassuring. Would definitely recommend this dealership. More

Fantastic, Friendly and Prompt service While vacationing in Sunriver, Oregon my 2009 Honda Odyssey had ignition problems and the parking brake was stuck in the "lock" position. I was able t While vacationing in Sunriver, Oregon my 2009 Honda Odyssey had ignition problems and the parking brake was stuck in the "lock" position. I was able to use the ignition key to use the "by-pass" to free the parking brake,, but needed immediate service to remedy the ignition concerns. I talked to Casey Currier on a Wednesday night, was told to bring the vehicle to him in the morning. The service dept was able to take my car BEFORE the opening hour of 7am, and I was back on the road to continue my vacation before 9am. My drive home to Pasadena, California was without incident. I'm just sorry that I don't live closer as I'd return for all future routine maintenance. More

Casey Currier - excellent Casey in the service department was very professional and friendly. I left with a smile and a replacement key I bought. I will be going back Casey in the service department was very professional and friendly. I left with a smile and a replacement key I bought. I will be going back More

Bend Honda has outstanding customer service! Took my 2014 Honda Ridgeline into Bend Honda for a repair. Ty Clark, Service Advisor installed the part himself because of time and cost concerns. Ty Took my 2014 Honda Ridgeline into Bend Honda for a repair. Ty Clark, Service Advisor installed the part himself because of time and cost concerns. Ty has helped us several times during routine maintence visits. His base of knowledge and willingness to go beyond the typical job performance of other dealerships (Toyota) is remarkable! I think that Bend Honda is going to learn in very short order that their service department sells cars! I would be hard pressed to go anywhere else! More

Great experience Fred and Jay were very helpful, patient and kind while we worked through our family's needs. Fred went the extra mile for us. We are thoroughly enjoyi Fred and Jay were very helpful, patient and kind while we worked through our family's needs. Fred went the extra mile for us. We are thoroughly enjoying our new CRV - especially the great gas mileage! Thanks guys. More

Kudos! I would like to compliment Bend Honda on a superior front-desk service person, Ty Clark. Ty is upbeat, speaks clearly, and has a pleasant sense of hu I would like to compliment Bend Honda on a superior front-desk service person, Ty Clark. Ty is upbeat, speaks clearly, and has a pleasant sense of humor. He is gregarious--a true people person. What could be better at the front desk?!!! I'd also like to compliment Bend Honda on its customer service remodel. The old arrangement, with all clerks in a row at one long, curving desk, gave the impression of potluck; whereas this new, multiple-desk arrangement makes each customer feel that he/she is getting his/her serviceman's full attention. I LIKE IT! More

I arrived at the dealership service department and was greeted immediately by Casey. He worked quickly to get my car checked in for service. My car is due for the big 30,000 but I was there just for a oil greeted immediately by Casey. He worked quickly to get my car checked in for service. My car is due for the big 30,000 but I was there just for a oil/filter change. Casey asked me if I would like a information sheet explaining what the service department does during the Civic K service. He was helpful and to the point with the questions I had. I leased this 12 Civic from Bend Honda and had a great experience.....and continue to have excellent service to this day. Spoke to Larry on the lot while I was waiting for my ride and actually enjoyed the conversation and did not feel like I was be sold a pitch.....nice fella. More

Kevin Ames is an outstanding employee of Honda in Bend! He knew what was wrong with my car even before I took it in. He made sure everything else was working correctly and gave me the best deal on fixing w He knew what was wrong with my car even before I took it in. He made sure everything else was working correctly and gave me the best deal on fixing what was wrong. He was honest and professional, and I knew he was there to help and not to persuade me to fix more than what was needed. He said that he has worked on cars for a very long time and I have no doubt about that! He was very knowledgeable and I will always work with Kevin when I have to bring in my car. Kevin makes Honda of Bend my number 1 choice in service! More