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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.5
2,770 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,770 reviews

January 12, 2023

Although power was out, Albert was able to solve my warranty issues. Very friendly folks! More

by lawrencecox73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
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Jan 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 11, 2023

I had to get the service manager to take care of my problem and he did a good job. More

by fayelinthicum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the name who did not help me
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Jan 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 11, 2023

Good quality work, waiting time is not too long and staff is nice and friendly. More

by alexisgarza0016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
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Jan 13, 2023 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 09, 2023

Very organized. Got there early. They oil changed and tires rotated and back to me early. Very pleased. More

by TEAMSCHOPPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Jan 10, 2023 -

Beck & Masten Buick GMC South responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 09, 2023

Very satisfied. They did a good job and offered me an emergency responder discount. Good job. More

by dhdavis101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
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Jan 11, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2023

I told Mr. Heraa about my car problems and he fixed it. He also told me about rewards points I had that I was unaware of. I was able to receive a discount with More

by VERNADJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heras
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Jan 10, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2023

Jason Ruppert was a great salesman. Very easy and quick. I am a repeat customer that will be back in a few months for another truck from you guys. More

by Chris Stewart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Ruppert
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Jan 10, 2023 -

Beck & Masten Buick GMC South responded

Chris, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Jason's efforts have made the difference in your vehicle-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2023

Daniel provided the absolute best service, excellent communication, and honored his commitment to time and repairs. More

by codydputnam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel in service
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Jan 10, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2023

I had a great service experience while dealing with Albert Ramirez he was a bright in my service experience. More

by al1lynn@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
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Jan 08, 2023 -

al1lynn@aol.com responded

Enjoyed my service experience.

January 08, 2023

Everyone has been very nice and helpful. My service advisor kept me informed and the service was done correctly the first time. Very satisfied. More

by SCOTT.LAIRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2023 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review, Scott! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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