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Beck & Masten Buick GMC South

Houston, TX

4.6
2,852 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,852 reviews

March 08, 2021

By far the best dealership I have ever bought vehicles from. The people at Beck and Masten GMC South treat every customer with the utmost respect and make them feel like they are the most important person More

by Richard Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nolden / willie , Rosie Hernandez
Mar 10, 2021 -

Beck & Masten Buick GMC South responded

We really appreciate your feedback, Richard. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 08, 2021

This Dealership has a lot of professional salesman especially Jose. They try to take care of you and try to give you the best deal they can. I highly recommend coming to beck and masten. More

by DEVONROMERO4531
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose, Rafael Benavides
Mar 10, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with the team. Please let us know if we can ever help you in the future. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 07, 2021

It was a great experience! Charlene and Ada, did great job of taking care of us! I was very impressed with their knowledge and your sales manager did a great job! More

by DSELMAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlene , Mohammed Qureshi, Scott Korenek
Mar 10, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 07, 2021

Rosa was very helpful and really nice I'll be coming Rosa was very helpful and really nice I'll be coming back to the dealership Thanks to everyone for the great job on my truck. More

by gmcgirl2081
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Mar 10, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 07, 2021

Not pleased at all!!! I leave the dealership thinking everything was done proper. Check my oil and I it doesn’t even show oil!! I’m it sure how much oil is in my brand new truck now. I must now go out of More

by silvestrepineda69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miguel
Mar 10, 2021 -

Beck & Masten Buick GMC South responded

We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 06, 2021

Great service start to finish. I knew the deal that I wanted and they made it happen. I’ll be back if I decide to get another GMC or Buick. More

by Stef
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toby Ohnesorge, Mohammed Qureshi
Mar 09, 2021 -

Beck & Masten Buick GMC South responded

Stef, thanks for the wonderful review about your recent visit with us. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 06, 2021

Awesome customer service! Thank you Rosie! Also, thank you Manny for checking on my satisfaction with my vehicle. Thank you and see y’all soon! More

by MOLINAPATSY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Manny Escalon
Mar 09, 2021 -

Beck & Masten Buick GMC South responded

Patsy, we can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 06, 2021

I will never bring my car back here for anything! I brought my car in for an oil leak on Tuesday 2/23 and it didn’t get fixed until 3/5 and that was at the pressure of my mother stepping in and talking More

by CARTERPATRICIA63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny Escalon, Arturo Gonzalez
Mar 10, 2021 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 05, 2021

Our visit to Beck and Masten was a great experience. Our salesman, Monty Broughton, made us feel right at home. He was very pleasant and attentive. We will definitely keep this in mind, when we are in need More

by MAC.OROZCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monty Broughton. Earl Alfonse
Mar 05, 2021 -

Beck & Masten Buick GMC South responded

Mac, thank you so much for taking the time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 05, 2021

Rosa was very professional and knowledgeable, she was a pleasure. I had a bad experience with this GMC dealership. To say I was hesitant is an understatement!! Rosa really has put my mind at ease. And More

by gmcgirl2081
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Mar 08, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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