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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,852 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,852 reviews

March 09, 2021

The ladies were fantastic! Very polite and professional! They where on top of everything! Only thing please text back ASAP and not next day thanks More

by MICHAELDUQUE88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
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Mar 11, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 09, 2021

Friendly and fast got what I wanted in and out thank you will be back again thanks to Toby = fleet and Isaac in finance great job thanks again More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge
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Mar 11, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 09, 2021

Great outstanding service! Edwin Chavez was very helpful, polite and direct. He had us in and out and we are beyond satisfied. I will recommend him to everyone. More

by Selindapena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Chavez
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Mar 11, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this review. We are pleased to hear that Edwin was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 09, 2021

Miss Rosie she is very nice thanks miss Rosie for all you help and be to friendly with all people I happy for you help More

by Supereusebio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Mar 11, 2021 -

Beck & Masten Buick GMC South responded

Hi and thanks for the great feedback! We're very happy that Rosie was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 09, 2021

Horrible customer service , no one returns calls. No one could answer a simple question. I wanted my remote start installed since before the New Year. I hope to never have to go back. You need to have a zer More

by MELISSA1771
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lauren, Shannon Eiler, Gaby Cano
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Mar 16, 2021 -

Beck & Masten Buick GMC South responded

Melissa, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 09, 2021

Excellent sell personal. Anthony & Jason were very helpful & kind. Had the Denali clean & ready to drive off. A very speedy transition from trade in to new More

by Lyndap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Beck, Mohammed Qureshi
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Mar 11, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 08, 2021

Well I'm very please with the service i receive on your location is very professional thanks for everything hope see you soon thanks again... More

by FAZJUANP74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2021 -

Beck & Masten Buick GMC South responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 08, 2021

This was my second trip to the dealership to install a factory soft top to the bed of my truck. First time was told the top had arrived dropped my truck off but the top was missing all the hardware. Love More

by JLLOYD2057
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Mar 10, 2021 -

Beck & Masten Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 08, 2021

Manny Is always a great person to work with. This trip he introduced me to Franny she did a fabulous job thank you Frany. It’s always a pleasure to work with the team at Beck and Masten. More

by Kenchance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Escalon
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Mar 10, 2021 -

Beck & Masten Buick GMC South responded

Ken, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 08, 2021

Very pleased. Our Salesman Jose Celluar(hopefully spelled that right) Was very helpful and not high pressure. Helped me find exactly what i wanted in the price range i needed and didn't annoy me by trying to More

by choclate7_12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Celluar
Report | Print
Mar 10, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Jose was there to provide you with such exceptional service! Thank you again and congratulations on your new car. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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