Bayway Lincoln

My First Lincoln I honestly never thought of Lincoln as my dream car but I should never say NEVER. Jamie Sausser had been telling me how comfortable and safe it wou I honestly never thought of Lincoln as my dream car but I should never say NEVER. Jamie Sausser had been telling me how comfortable and safe it would be for work and he was correct. I am on the road most of the day and never felt more safe.. I love my MKC and can't see me driving anything but Lincoln. More

Sold us a vehicle with 4 bent rims I purchased a 2015 MKZ Black Label on 6/22/17. Just had it serviced for low tire pressure and a loud humming noise at 40mph, 55mph and at 63mph. The L I purchased a 2015 MKZ Black Label on 6/22/17. Just had it serviced for low tire pressure and a loud humming noise at 40mph, 55mph and at 63mph. The Lincoln dealer in town discovered all 4 rims are bent, there are knots in my tires, the tires are worn and not in alignment. They stated it's unsafe to drive and demanded I leave the vehicle there. Bayway Lincoln sold me the vehicle this way by slapping brand new tires on bent rims thinking I wouldn't find out. Each rim cost $1,800.00 to replace. In the time I've driven my car, there is NO WAY I could've done this. This is a pre-existing condition. We've spoken to Barbie Watkins at Bayway and all she did was point fingers and blamed it on us saying she trusts her service department and we must have done something to the car. Instead of doing a thorough investigation FIRST and offering a solution, we were made the bad guys while Bayway isn't willing to stand on the Lincoln Promise that they have plastered on their website. They'd rather throw rocks and hide their hands instead. I sent a detailed email to the CEO & President, VP and other director and managers and still haven't received a response. I'm am preparing to meet with my attorney if they do not respond by Monday. This is a serious matter that can not go ignored. Driving this car like this is putting my life and my families lives in great danger. More

MKX I bought We traded in a Nissan and leased an MKX a year ago. Our sales rep was great !! BUT We were told we would get the cash back on our trade within 48 ho We traded in a Nissan and leased an MKX a year ago. Our sales rep was great !! BUT We were told we would get the cash back on our trade within 48 hours, by the GM and the finance manager. IT TOOK THREE WEEKS !!!!!!!! . I've since found out that this is long but reasonable. BUT, I WAS LIED TO . They cannot be trusted. Also, I left a number of messages for the owner, now all over the tv with his commercials. NEVER ANY RESPONSE!!!!! Do not trust these people!! More

Liar dealeship This dealership deserve 0 star. They are working only the way to get money by any means ,not for the costumer sutisfaction. The first day Mr Wallace t This dealership deserve 0 star. They are working only the way to get money by any means ,not for the costumer sutisfaction. The first day Mr Wallace tried us to sighn on wrong paper by adding more than one thousand dollars on the price we agreed two times. Second I told them that I want the car for business and to send me license plate with registration as soon as possible. But after 3 weeks they called me and asked me to pay $188.86 for the license and they couldn't start the process. Third the car wasn't clean and and has low air rear left tire and told me to bring it back. I bought to service and they filled air, didnt clean and told me has no problem with the tire. After 4 days the back foot step loose and the front electiric cover handle loose. Just I took to garage to fix it. All're working to grap your money. I don't advice people to believe thier words. More

Great experience for my 4th Lincoln I've had nothing but the greatest service from Bayway Lincoln. It started with my leasing a 2014 MKZ Hybrid, then a 2015 MKC for my wife later. I then I've had nothing but the greatest service from Bayway Lincoln. It started with my leasing a 2014 MKZ Hybrid, then a 2015 MKC for my wife later. I then traded the MKC for a 2016 fully loaded MKX for my wife and then last month my fully loaded 2017 Continental arrived to replace my MKZ. Jamie Sausser has been my salesman each time and has done nothing short of delivering exceptional service with the up most respect. I have never been to a dealership where the most of the people remember who you are and address you by your name. Even my experiences in the service department have been exceptional. Great job Bayway Lincoln employees. More

satisfied They were very nice and try to help us get a car after they mess up on a price ,great service overall will come back in the future They were very nice and try to help us get a car after they mess up on a price ,great service overall will come back in the future More

Great customer service We had nothing but the best service. The crew Angel and Jose were awesome. Everybody there were friendly, and helpful.. They were absolutely very prof We had nothing but the best service. The crew Angel and Jose were awesome. Everybody there were friendly, and helpful.. They were absolutely very professional and they focus on what we needed ..they got us an amazing deal ... I would definitely recommend it to everyone who is looking to buy a vehicle... More

My experience car shopping at Bayway I've actually purchased from this dealer previously and returned to look at certified preowned Lincoln Models. I mistakenly went to the new vehicle bu I've actually purchased from this dealer previously and returned to look at certified preowned Lincoln Models. I mistakenly went to the new vehicle building but met a very nice young man Daniel S. Who was very helpful. I'm giving my car shopping experience at bayway 2 stars because he was really outstanding, he's just handicapped by other elements within the dealership. Since they had a demo model, I decided to test drive a 2015 MKX with 5,828 miles on it. While the supervisors price quote was within market value range, the quote on a 39 month lease was only $55 less than the outright purchase price / month... This when Lincoln website and other Lincoln dealerships were advertising leases at $450 per mo. ($220 -240 less than what they offered) for the MKX. Still decided to give them a second chance and went back a week later to check out preowned vehicles. I'd been in contact via Internet but the person I'd been communicating with wasn't in. So Mr. Hagen helped us. I test drove a 2012 MKX base and a 2015 MKC with 3K. I was interested in the mkc but was informed that it had too few miles to qualify for the certified preowned vehicle program. This was inconsistent with my research- as I'd looked at what was available in Houston metro area and seen several vehicles with less mileage that were CPO. I concluded this is a dealership policy, not Lincoln's. At another dealer this car would have been eligible for an additional 50,000 mile warranty in addition to the remaining 37k on the manufacturer's warranty ....duh...really? Again the sales staff was very friendly, I think it's the dealership level climate/policies that's problematic. I decided to look elsewhere - I hate to say this but ladies I think it would have been different if I had been a man. After looking at other reviews on this website, I think I made the right decision to to visit a dealership on the west side of Houston where my experience was completely different. By the way, I purchased a CPO Lincoln MKX there and although it's farther away, it was well worth the trip. More

They saved my life I cane to the dealership today with little hope of getting a car but he made sure that I did not leave his lot without one im so happy and blessed tha I cane to the dealership today with little hope of getting a car but he made sure that I did not leave his lot without one im so happy and blessed that Im back rolling in my own car again Thank you again Josue More

Excellent experience I saw their cars over the Internet. Called and negotiated a fair price over the phone. Negotiated my trade in over the phone as well. Asked them to ha I saw their cars over the Internet. Called and negotiated a fair price over the phone. Negotiated my trade in over the phone as well. Asked them to have paper work ready for me when I arrive. Very smooth transaction. VERY SATISFIED! More