Bay Ridge Subaru

I've been a loyal customer of Bay Ridge Subaru for over 10 years and they never disappoint. Even after moving to Queens, I still drive into Brooklyn to bring my car here. I brought my 2013 Subaru Outb over 10 years and they never disappoint. Even after moving to Queens, I still drive into Brooklyn to bring my car here. I brought my 2013 Subaru Outback to get it's scheduled service on Friday 8/2/13. The service took about an hour and a half but the wi-fi, free coffee, free newspapers and television made the time fly. Bay Ridge Subaru is trustworthy, friendly and efficient. More

Patricia is a great sales person! She always has my dads best interest! She goes above and beyond! It's a pleasure doing business with her! She is a great salesperson to have on your team Subaru! best interest! She goes above and beyond! It's a pleasure doing business with her! She is a great salesperson to have on your team Subaru! More

So far I've found Bay Ridge Subaru's service department to be pretty surly and unhelpful. I used them for a pair of simple recalls (I mean extremely simple, one was "check glue on the sunroof") department to be pretty surly and unhelpful. I used them for a pair of simple recalls (I mean extremely simple, one was "check glue on the sunroof") and they acted like I was putting them out - even though I had an appointment they ended up keeping the car for an entire work day, for what couldn't have been more than 15 minutes of labor. This week I needed an appointment to address some warning lights, and was told that the next available slot was ten days away! Happily, I found Koeppel Subaru in Long Island City who could take me much sooner, turned around the car quickly, and were nice about it. More

I have been going to this dealer since 2006 and they have always provided me with excellent service. The service advisors have always tried to accommodate me to the best of their ability and it is very much always provided me with excellent service. The service advisors have always tried to accommodate me to the best of their ability and it is very much appreciated. More

We had a great experience working with our sales rep Peter. Peter was friendly, well informed, and did not try to pressure us into items we were not interested in. He took the time to thoroughly expla Peter. Peter was friendly, well informed, and did not try to pressure us into items we were not interested in. He took the time to thoroughly explain each aspect of the purchase to us, and made sure we were comfortable with the features of the car we purchased. The car was everything we could have wanted. We would definitely recommend our sale rep and this dealership. We absolutely love our Subaru Forester! More

When I brought my car in for its first tune up, I didn't have the bluetooth set up correctly. One of the employees stayed with me for quite awhile until it was set up and I understood how to use it. didn't have the bluetooth set up correctly. One of the employees stayed with me for quite awhile until it was set up and I understood how to use it. Other employees are always polite and helpful as well. All my experiences there have been positive. More

We leased a Subaru with Patricia @ Bay Ridge Subaru back in March-- this letter is certainly long overdue but we just wanted everyone to know how impressed we were with the customer relations aspect of our in March-- this letter is certainly long overdue but we just wanted everyone to know how impressed we were with the customer relations aspect of our relationship. Patricia could not do enough for us. Specifically, she was diligent in keeping us informed of the progress, and ALWAYS returned our telephone calls. Patricia was funny, courteous, respectful, and VERY - VERY understanding (we were worried that we might not get the new Subaru in time as Patricia promised-- at the time our current leased Honda had to be returned around the same time the new Subaru would be delivered). However, Patricia made it happen, and as promised, it was on time and she even took our old Honda and had it returned to the dealer. The day we went to pick it up, she spent over an hour going over every feature in our new car including setting up both our Bluetooth. If we didn't have to return to work she would have spent more time with us, she would not let us leave until she was certain we were satisfied and even followed up with phone calls weeks and months later, to make sure we were still satisfied. Patricia is rare as they come and a true professional. I will always refer others to her and will definitely be back ourselves-- can't imagine doing business with anyone else. T & M More

I bought a New Subaru Outback at the dealership on Cropsey Ave. Brooklyn because the service department is so great. I feel like family there. Cropsey Ave. Brooklyn because the service department is so great. I feel like family there. More

The salesman Peter Marconi was informed, knowledgeable, and helpful. The car I wanted was on the lot and available. I was very satisfied with the dealership experience and would recommend Bay Ridge Subaru. and helpful. The car I wanted was on the lot and available. I was very satisfied with the dealership experience and would recommend Bay Ridge Subaru. More

I wanted to test drive the new Forester xt on a Saturday afternoon at 3:30PM, so I called the dealer on Friday to schedule a test for Saturday after, the sales told me to call like 2 hours before to confirm afternoon at 3:30PM, so I called the dealer on Friday to schedule a test for Saturday after, the sales told me to call like 2 hours before to confirm if the car is not sold, I said ok. I called Saturday at 12PM and got to voicemail and left a message to call me back if I can test drive the car. Waited till 1pm, no call back, so I called the main number and explained the situation, and the other sales told me the sales I was working with is with a client and he will forward the call to his voicemail. Bay Ridge Subaru just don't get back to their customer. Go some place else. If they don't care about the customer ever before they own a Subaru, I don't see how good of the customer service after getting the car.!!! More