Bay Ridge Subaru

Yes, However.... I bought my Forester at this dealership in 2011 (8 years ago). I have taken it to be serviced there for EVERYTHING from routine maintenance to damaged I bought my Forester at this dealership in 2011 (8 years ago). I have taken it to be serviced there for EVERYTHING from routine maintenance to damaged or worn parts. I made an appointment to have the Airbag recall fixed and was promised a loaner car because it was an "all day repair". When I arrived for my scheduled appointment, I was told there were no cars available for me. Since I had a work meeting scheduled soon after I was to have dropped of the car, I rescheduled and left. 20 minutes later I got a call that a car was in fact available, but due to my scheduled meeting, I could not return. I never received a call to advise that my loaner request could not be accommodated. In the end, this meant that I waste 4 hours driving to and from the dealership twice to get the recall serviced. I live in Queens and a closer service center is available and more convenient to me, yet I come here because I bought the car here and they've always treated me well. However, in this instance, to not even get a phone call and have my time wasted was very disappointing. So much so, that I am discussing getting a car for my wife and am unsure how much this will affect my Subaru brand loyalty. Finally, there seems to be an issue with my suspension. I hear a noise when I make k-turns, but apparently no one can duplicate this when I bring the car in for service, which I've done twice for this issue. More

Subaru Saviors! Bay Ridge Subaru came to the rescue for me last weekend when my beloved Honda died. I'm so happy it died right in front of the Bay Ridge Subaru dealer Bay Ridge Subaru came to the rescue for me last weekend when my beloved Honda died. I'm so happy it died right in front of the Bay Ridge Subaru dealership (seriously), because everyone there really stepped in to save the day! Corey is a pro! Let him sell you a car! Looking forward to maintaining my new Crosstrek with these guys! More

Great service and on time. Your service manager is well informed and willing to take his time in explaining and answering my concerns. I have always had Subaru cars - have been Your service manager is well informed and willing to take his time in explaining and answering my concerns. I have always had Subaru cars - have been to many other Subaru shops - the consideration and service at Bay Ridge is the best. More

First experience on first car As I came in just for a test drive and possible price breakdown, I met with Joseph Teti, who was pretty straight forward with me, I had question and h As I came in just for a test drive and possible price breakdown, I met with Joseph Teti, who was pretty straight forward with me, I had question and he had answers. He worked with me to get as close as possible to the price I wanted. He didn’t play any games and was patient with me as I took my time to analyze all the information provided to me. As I stated I came in to just test drive and see prices, but the good customers service and non shady tactics persuaded me to purchase my vehicle that day. More

Easy to work with During my first visit they didn't have the car with the features I needed. The searched incoming inventory and reserved an incoming car for me and we During my first visit they didn't have the car with the features I needed. The searched incoming inventory and reserved an incoming car for me and we settled on pricing and discounts before it even arrived. Very easy to work with, and a low pressure sales approach. More

Excellent service Recently brought my 6 month old Subaru Forester in for oil change. Thought I scheduled appointment on line but apparently did not go through. It was a Recently brought my 6 month old Subaru Forester in for oil change. Thought I scheduled appointment on line but apparently did not go through. It was a busy day but they cheerfully took care of my car. I was in and out in record time. Everyone was courteous and helpful. Thank you.....Catherine Schmidt More

Great Service Staff were very attentive, knowledgeable and informative. Staff were extremely courteous and showed a lot of warmth toward my new puppy who was with m Staff were very attentive, knowledgeable and informative. Staff were extremely courteous and showed a lot of warmth toward my new puppy who was with my wife and me throughout the entire transaction. Overall a pleasure to do business with. More

Great service! The service department helped fix my car and had prompt responses and follow through. We had our car serviced with new parts needed and they finished The service department helped fix my car and had prompt responses and follow through. We had our car serviced with new parts needed and they finished in 2 days. Great customer service and a delight to work with. More

Pleasant and painless. Had an inspection and a radio update. Michael answered a few specific questions about the care of my car and took the time to explain. He was friend Had an inspection and a radio update. Michael answered a few specific questions about the care of my car and took the time to explain. He was friendly and helpful. More

Aim to Please Great customer service. Continued to look for ways to assist me. Had me in and out. Will look to make the center my go to place for service. Great customer service. Continued to look for ways to assist me. Had me in and out. Will look to make the center my go to place for service. More