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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,470 Reviews

5000 Auth Rd.

Marlow Heights, MD

20746

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1,470 Reviews of Banister Ford of Marlow Heights

May 31, 2023

Davonte was very pleasant. However, the mechanic that's working on our vehicle I would rate very poor. More

by WIVY437
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Davonte Manuel
Jul 05, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We would like to know more about your experience & to know why you may feel this way. We would like to know if we can speak to you directly about your experience ? At your earliest convenience, please comment a good contact method for our management to reach out to you directly. Thank you

May 31, 2023

This is the second Ford vehicle I've purchased with Evelyn Beancourt's assistance. She ALWAYS makes what can be a confusing process, straightforward AND streamlined. More

by ROBBIE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evelyn Betancourt, Tim Baig
Jun 08, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, Robbie! We are happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 29, 2023

Good services with no problem with my vichile. . will be back to services my vichile More

by catrinaglover73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
May 30, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We are looking forward to continue to be of service to you whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

May 28, 2023

I got my car evaluated two weeks ago to fix a transmission issue and Carlos said he would call me back when the parts arrived. Now I had had to call and apparently there is no record of this in t More

by derrickmontgomery0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Scott
Jul 05, 2023 -

Banister Ford of Marlow Heights responded

Hey Derrick. Thank you for taking the time to share your feedback. We would like to know if we can speak to you directly about your experience? Please leave a good contact method so that we can reach out to you directly. Thank you!

May 28, 2023

Mr. Anthony and Ms. Evelyn displayed outstanding consumer service throughout the entire process. I am thrilled I chose Banister Ford. More

by reesie1861
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Anthony, Evelyn Betancourt, Sajjad Ali, Shanise Craft, Richard Bledsoe
May 30, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated by our team. We are thankful to earn your business here at The New Banister Ford of Marlow Heights!

May 27, 2023

Fast & easy service. Kept me updated every step of way. Would highly recommend coming here for service. More

by SHANEE.HUGHLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
May 30, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that you had a pleasant customer experience! Thank you for choosing The New Banister Ford of Marlow Heights!

May 26, 2023

I had brought a couple of vehicles from you guys and the service was ok. More

by YOUGOGIRL204
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Betancourt, Evelyn Betancourt
May 27, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

May 26, 2023

Chris was very pleasant and helpful when assisting me with my vehicle. He went the extra mile to resolve my problems. He is an asset to your organization. More

by KWH112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
May 27, 2023 -

Banister Ford of Marlow Heights responded

We greatly appreciate your business here at The New Banister Ford of Marlow Heights! Your 5-star is appreciated as well. We look forward to continue to be of service to you whenever you are in need. Thank you for choosing Banister Ford!

May 26, 2023

Service was good and fast. That was the quickest service I’ve ever had there. And I like the text notification that was sent to me when my service was complete. More

by jeburtjr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
May 27, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that you had a pleasant customer experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 26, 2023

Great Communication with Chris who called and stayed in contact. He helped me with the financial More

by KORTEZS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
May 27, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, We are thrilled to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

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