Back

Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,471 Reviews

5000 Auth Rd.

Marlow Heights, MD

20746

Directions

By Type

1,471 Reviews of Banister Ford of Marlow Heights

June 14, 2023

Thank you. Dropped my car off for a recall and Banister Ford had my car back to me in less than two hours. More

by adams1love
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
Sep 26, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star rating is greatly appreciated. Thank you for choosing The New Banister Ford of Marlow Heights!

June 14, 2023

I experienced a very disappointing, unpleasant and unprofessional customer service experience. I do not recommend. More

by christina.exton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sharon Wilson
Aug 13, 2023 -

Banister Ford of Marlow Heights responded

We are sorry if you had experienced any kind of inconvenience. We would like to speak to you directly about your experience. At your earliest convenience, please reach out to our management at 7579165229. Thank You!

June 11, 2023

This is the 5th vehicle my family and I have purchased from Banister. I expected a long wait and the normal run around. However, this time I was surprised at the prompt service and professionalism sho More

by Shawnhunter1967
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evelyn Betancourt, Devron Stevenson, Shanise Craft, Carlos Scott, Chin Anasoh
Jun 13, 2023 -

Banister Ford of Marlow Heights responded

We are eternally grateful for your customer loyalty, Shawn. We are thankful to continue to earn your business here at Banister Ford!

June 11, 2023

The help I received at this dealership was exceptional. Every sales associate and the general sales manager Ms.Shankar Craft was phenomenal, amazing energy, very patient, and super respectful. Will be comi More

by aneesa.reeves
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Betancourt, Evelyn Betancourt, Sherrill Smith, Shanise Craft, Chin Anasoh
Jun 13, 2023 -

Banister Ford of Marlow Heights responded

Thank you Aneesa! We are happy to know that you had a pleasant customer experience! Your 5-star rating is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

June 10, 2023

The Service was courteous and very professional at Banister, I will continue to get my car serviced there. Thanks More

by MUZIC4EVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Jun 13, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

June 10, 2023

Everyone there is friendly. The salesman was nice and friendly and everyone was nice even with me bringing my son. They were able to answer every question even the ones that did More

by Raven519
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe More
Jun 13, 2023 -

Banister Ford of Marlow Heights responded

We are grateful to earn your business! Thank you for taking the time to share your feedback! We are thrilled to know that our team could be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

June 10, 2023

The customer service here is superb! Get your vehicle here and get here fast. You will not be disappointed! More

by Tilysha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sherrill Smith, Shanise Craft, Chin Anasoh
Jun 13, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We appreciate your 5-star rating! Thank you for choosing The New Banister Ford of Marlow Heights!

June 09, 2023

I thought they were very professional. It took some time for them to fix the problem with my four wheel drive. But all and all I was happy to get.my truck back. More

by FRANKC5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
Jun 13, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that our team could be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

June 09, 2023

The Banister Ford of Marlow Heights has a service staff that is always pleasant. The technician that helped me with my car provided me with all of the repair details that I needed to know. More

by ANDREA.DE.PITT50@gmal.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Jun 13, 2023 -

Banister Ford of Marlow Heights responded

Hey Andrea! Thank you for taking the time to share your feedback! We are happy to know that our team could be of service to you during your recent visit! Thank you for choosing The New Banister Ford of Marlow Heights!

June 09, 2023

The service staff at Banister Ford of Marlow Heights are always very pleasant. After a complete check on my car (I requested "the Works"), the technician explained to me what repair needed to be done. More

by ANDREA.DE.PITT50@gmal.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Dec 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback, Andrea! We are so happy to know that we could be of service to you! We look forward to continue to be here for you whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

...
35
...