Banister Ford of Marlow Heights

Was able to get an appointment easily, they diagnosed the issue and ordered parts, all good. The work seemed a bit expensive. And when they returned it, it wasn’t fully done - I had to ask them to fix one mo issue and ordered parts, all good. The work seemed a bit expensive. And when they returned it, it wasn’t fully done - I had to ask them to fix one more piece which they should have spotted themselves. But overall decent service. More

Good people nice pleasant environment Quick and speedy service Always a pleasure when coming in speedy service Always a pleasure when coming in More

BEWARE of the SERVICE DEPT! Bannister Ford is thee glaring example of unprofessionalism, poor customer service, and a sheer lack of respect for customers' time and resources Bannister Ford is thee glaring example of unprofessionalism, poor customer service, and a sheer lack of respect for customers' time and resources. They have (and still are) costing me time, money, and distress over this situation that should have been a simple fix. I left my 2018 Ford Edge with the dealership in February of 2023, when the transmission began to slip. The situation, I believed, would be a straightforward one. As per my warranty, a problematic transmission warrants a replacement. Instead, I found myself entangled in a web of unkept promises and unprofessional behavior. What was initially quoted as a one-week wait for a transmission "rebuild" (which deviates from the warranty-specified replacement), turned into an 8-week ordeal. During this time, no loaner was provided but they did assure me they could give me a ride home after drop off-yes a ride home. One week turned to 8 weeks, got the vehicle back and it was evident that the issues were not rectified. The dealership merely advised me to "drive it out," and two days later, the vehicle was back in their possession. After admitting that the transmission indeed needed replacement, my vehicle was once again whisked away and that was six weeks ago. In total, I've been without my vehicle for nearly 4 months. During this time, I've made four car payments, paid four months of insurance, and lost revenue from Turo, all while dealing with the inconvenience of having no transportation. To add insult to injury, I have now been informed that I should have been offered a rental car as part of my service agreement for the duration of my vehicle's repair. This glaring oversight, in conjunction with the delays and lack of transparency, is an unacceptable failure on the part of the dealership. I hope that my experience can serve as a wakeup call for whoever is in charge at Dave Bannister Ford. This ordeal has resulted not only in substantial financial losses but has also negatively impacted my daily life. I would recommend to anyone who asks me about them to just go someplace else. More

Great service overall. Staff was friendly. Service was fast and they kept me informed when the shuttle was running behind to pick me up from home. The free car wash was a g Staff was friendly. Service was fast and they kept me informed when the shuttle was running behind to pick me up from home. The free car wash was a great perk to complete my service. More

BEWARE of the SERVICE DEPT! Bannister Ford is thee glaring example of unprofessionalism, poor customer service, and a sheer lack of respect for customers' time and resources Bannister Ford is thee glaring example of unprofessionalism, poor customer service, and a sheer lack of respect for customers' time and resources. They have (and still are) costing me time, money, and distress over this situation that should have been a simple fix. I left my 2018 Ford Edge with the dealership in February of 2023, when the transmission began to slip. The situation, I believed, would be a straightforward one. As per my warranty, a problematic transmission warrants a replacement. Instead, I found myself entangled in a web of unkept promises and unprofessional behavior. What was initially quoted as a one-week wait for a transmission "rebuild" (which deviates from the warranty-specified replacement), turned into an 8-week ordeal. During this time, no loaner was provided but they did assure me they could give me a ride home after drop off-yes a ride home. One week turned to 8 weeks, got the vehicle back and it was evident that the issues were not rectified. The dealership merely advised me to "drive it out," and two days later, the vehicle was back in their possession. After admitting that the transmission indeed needed replacement, my vehicle was once again whisked away and that was six weeks ago. In total, I've been without my vehicle for nearly 4 months. During this time, I've made four car payments, paid four months of insurance, and lost revenue from Turo, all while dealing with the inconvenience of having no transportation. To add insult to injury, I have now been informed that I should have been offered a rental car as part of my service agreement for the duration of my vehicle's repair. This glaring oversight, in conjunction with the delays and lack of transparency, is an unacceptable failure on the part of the dealership. I hope that my experience can serve as a wakeup call for whoever is in charge at Dave Bannister Ford. This ordeal has resulted not only in substantial financial losses but has also negatively impacted my daily life. I would recommend to anyone who asks me about them to just go someplace else. More

Excellent work on the car and custom service was outstanding. They worked with my warranty company with no problem. outstanding. They worked with my warranty company with no problem. More

I did not have to wait very long for the repair of my automobile. (15 words) automobile. (15 words) More

Carlos provided excellent customer service. The Service on the vehicle was good overall, however the vehicle wasn’t drivable at pickup. It had to kept for an additional period of time to r The Service on the vehicle was good overall, however the vehicle wasn’t drivable at pickup. It had to kept for an additional period of time to repair a minor detail. More