Balise Toyota of Warwick

Worst experience ever went in to buy a truck found what I wanted I was a cash sale they set a price when I went to sign papers the price went up the salesman gave me a xxxxxxxx story but I agreed to meet him wanted I was a cash sale they set a price when I went to sign papers the price went up the salesman gave me a xxxxxxxx story but I agreed to meet him half way even though we agreed on a price this was on a Sunday he said I could take it today I called my friend who’s an insurance broker he said I needed confirmation from my company which I could not get because they were closed on Sunday the salesman said he would call the company he could get it I went to finance department and asked him if they got it touch with insurance company he said we’ll do it after you sign the papers and transfer your registration to make a long story being a cash deal I would have driven off a $80,000 truck with no insurance all they want to do is sell you a vehicle and they have no respect for the customer the high pressure and fast talking did not work with me I walked out I have bought many cars and trucks being in business and helping my children and grandchildren buy vehicles this is the worst experience I ever had buyers be warned great product the worst customer experience More

Customer service is a disaster. They wasted my time today. No truck to test drive, no answer on financing, tried to get me to drive trucks I did not want, high-pressure sales. Rude They wasted my time today. No truck to test drive, no answer on financing, tried to get me to drive trucks I did not want, high-pressure sales. Rude head manager. There is no reason to go there; many more Toyota dealers in RI. Not far drive to North Kingstown or East Providence. More

Came in for advertised 4Runner. Spent over 4 hours at the dealership. Finalized everything. We called the insurance company the next business day, and received 3 calls from dealer Spent over 4 hours at the dealership. Finalized everything. We called the insurance company the next business day, and received 3 calls from dealership to get insurance verification (pressure). Had info by the end of the day. Told truck would be set to go 3 days later. Called them on third day, dealership could not tell me it was ready and never called me back. Called them after 3 hours, got salesman, and he said he couldn’t get my military plates because he did not have my DD214. Never told me earlier. Got regular plates , but was disappointed. One hour later I can pick it up. Had to ask for extra keys (oh, yeah we have them), told truck would have full tank (nope, less than 1/2). Got out of there and will not return. More

Horrible customer service. Cars are reliable but cannot count on customer service to do a good job. Cars are reliable but cannot count on customer service to do a good job. More

my husband and I were a little bit worried going into a car dealership. Both of us had previous bad experiences, and the thought of going in and getting pushed around made us pretty nervous. However, the t car dealership. Both of us had previous bad experiences, and the thought of going in and getting pushed around made us pretty nervous. However, the team at Toyota made us feel very comfortable, were very pleasant the entire time, and didn’t let us leave until we had found a vehicle that we wanted at a price that we also wanted. They were very understanding and worked with us very patiently throughout the whole process. I highly recommend Arondae for his great attitude! He’s a star at the company. More

Excellent service from everyone involved starting with Patty in service who’s always top notch to Mike who recently sold me my 2019 Tacoma. Patty in service who’s always top notch to Mike who recently sold me my 2019 Tacoma. More

Very accommodating and helpful - they did their best to stay within our price bracket and needs in an vehicle. stay within our price bracket and needs in an vehicle. More

I am very disappointed in this dealership from start to finish. I found a car that was posted on their website with a price, called multiple times and was told I could see /drive the car. I get to the deal finish. I found a car that was posted on their website with a price, called multiple times and was told I could see /drive the car. I get to the dealership(1 hour from my home) and the salesperson says "it has not been checked out by maintenance so he is not sure if they can sell it". Finally I get in touch with the used car manager who allowed us to see it. I expressed my interest in the car if it was decided it was able to be sold and not sent to auction. He assured us I would be the first in line for the vehicle. The next day after the car was evaluated by mechanic it was listed for a higher price online and we were notified it was for sale. We were not told to put a deposit down or anything to hold the vehicle. Called the used car manager with no return call. I drive again all the way to Warwick (an hour from our home) after work thinking I am going to be able to test drive and make an offer as was stated on the previous day and when I get there friend of someone who works at the dealership was test driving and sitting at the desk to complete paperwork with no communication to me. I was not given any option to purchase..They wasted my time 2 days in a row. I will not recommend or consider looking at another car at this dealership..The communication and professionalism was horrible. More

Muy bueno excelente trabajo y es muy amable y me siento felis que me atendió el felis que me atendió el More

wasted the last 3 days of my car search with false promises and waiting around promises and waiting around More