Balise Toyota

This dealership has a contagous friendly family feel. Being new to buying everyone was more than welcoming to my 5000 question. The friendlyness doesn't stop there they take you on a detailed tour of the Being new to buying everyone was more than welcoming to my 5000 question. The friendlyness doesn't stop there they take you on a detailed tour of the service dept. As well as the parts dept. It's like you buy not just a car but a safty net. They make buying a car fun!! More

In 2007, I bought a brand new Toyota Yaris from Balise Toyota in West Springfield. I had a terrible experience with it. The service here is just awful. They are not very professional and not very welcomin Toyota in West Springfield. I had a terrible experience with it. The service here is just awful. They are not very professional and not very welcoming. If you want to get service done to the car, don't bother. Your call gets transferred to the service department, no one picks up and you have to leave a voice-mail. Don't expect a call back, it never happens. You have to keep calling - maybe you will get lucky. I don't know why I went back there, maybe they are just too conveniently close, but the sales department is the same. I recently scheduled a test drive for an 2009 Toyota Rav4. I got there to find out they didn't have the keys or couldn't find it. How unprofessional are you if a customer schedules a test drive in advance but you can't have the forethought to keep the keys ready to go? So they run around to find the keys and make me wait an hour. I had a prior appointment so I scheduled another test drive the next day. Came back; still had to wait another hour. Worst service ever. By the way, if you get Zack, a sales associate, please request another associate. He is the worst! Balise is loosing people having him around. He is slow and unorganized, most of all, he walks right by you when its been 30 minutes past your appointment! The receptionist had to point me out and remind that I had an appointment with him, when I was sitting 10 feet away. Rude and unprofessional. I walked out of there and went to Lia Toyota. Its about a 15 minute drive to Northampton, but believe me, WELL worth it. When I went to Lia, the manager came out and greeted me, introduced me to a sales agent. They were very profession and most of all, READY, when I got there. I gave them 20 minutes notice, they had the car ready to go and waiting for me to see it. Amazing service. And to add the icing, the same car, same mileage (50 miles more), same features, same everything was $3000 cheaper! Screw Balise Toyota, Lia Toyota is way better. Save your money and go there. This is not to say Balise is horrible. Just Balise Toyota. Balise Honda was very much the same as Lia. I had great service there. I just didn't like the car there as much. Balise Toyota = terrible service, higher prices, and all around terrible experience. Save yourself the trouble. More

We had had our car serviced elsewhere and were very dissatisfied. This was my first visit to Balise (my husband had taken our car for the last service). We were both really pleased with our experience. dissatisfied. This was my first visit to Balise (my husband had taken our car for the last service). We were both really pleased with our experience. They attended to our car promptly while I was able to comfortably wait in their waiting area. Eeveryone i came into contact with was very friendly and helpful. Ron checked in with me about our car. We had a repair to make (which we had suspected) and he made arrangements for the car to be repaired at my convenience. He was VERY accommodating. We have had this car for 2 1/2 years and I just wish we had been coming to Balise sooner. Thank you! More

The main reason I purchased from Balise was due to being an American Express member. American Express sent me their pricing on new and used vehicles and let me select options. I was able to see what my pr an American Express member. American Express sent me their pricing on new and used vehicles and let me select options. I was able to see what my price was prior to being contacted by Balise. I ended up paying close to $500 below dealer invoice. I then worked closely with Melissa regarding pick up date, financing, down payment, insurance coverage, etc. All of this was worked out prior to arriving at Balise. Even though I live in Attleboro, MA, it was definitely worth the trip to Balise. When my wife and I arrived, we were impressed at the size of the dealership, very clean facility, and how friendly the staff of Balise were. We were greeted by a receptionist (rather than having a sales person running up for our business - we also had an appointment). Since we purchsed the vehicle over the internet, we wanted to test drive the vehicle and we did so without any issues at all. We were also impressed on how Balise had a member of their staff who specifically ran us through the vehicle (not a sales person). I have not have this type of service before when purchasing a vehicle. Since we were preapproved on the financing, it went smoothly with the finance/business manager. We were also impressed with the one stop shopping (we were able to have a sticker put on the Tacoma, have the vehicle registered, gas tank filled). I purchased a vehicle in the past where the dealership did not fill up the gas tank (needless to say I do not do business with that dealership any longer). I would recommend Balise Toyota to my friend and family. Thanks Balise Toyota for a great experience! More

This was the best car buying experience my husband and I have had! Everyone was very informative, helpful, kind, and relaxed. We didn't feel any pressure from anyone at all like at other dealerships. Wou have had! Everyone was very informative, helpful, kind, and relaxed. We didn't feel any pressure from anyone at all like at other dealerships. Would highly recommend this dealership to anyone! More

I bought a Rav4 through the American Express Buyer Service with Balise responding with the best price by far of the four dealers responding. I thought the offer (below invoice) was too good to be true Service with Balise responding with the best price by far of the four dealers responding. I thought the offer (below invoice) was too good to be true on a model that was in short supply everywhere and had several follow up discussions with sales staff. Both Ryan and Dave patiently answered my questions, sent me the complete offer sheet and followed up with me. I was buying a car 200 miles from my home but the price savings made it worth it. Since I have owned Toyotas before and rarely had any problems, I felt safe in buying from a distance. When I arrived at dealership on a Friday night, everything was as promised. Carol thoroughly reviewed the vehicle with me and Dave and Ryan came by to say hi. I was in and out of the dealership in under an hour. I appreciated the professional manner in which this was handled and especially appreciated the great price and immediate availability. I can't say enough about how clean and quick this transaction was with none of the games played by most dealers. Well done Balise! More

Each person I worked with gave me their full attention and made me feel very comfortable. I was shocked to discover how easy and smooth the car buying process was, since I was initially nervous and appre and made me feel very comfortable. I was shocked to discover how easy and smooth the car buying process was, since I was initially nervous and apprehensive. Every detail of the car was carefully discussed and demonstrated, and each Balise associate I worked with had a bright personality, which I really appreciated. The price I got for the used car was a true deal, and the condition of the car inside and out was immaculate. I saw the car before it was detailed and there was a remarkable difference! I am completely satisfied with my experience there and would recommend this dealership to anyone in a heartbeat. Great people, great service and great products! More

I bought a new Toyota camry from Balise Toyota West Springfield Ma. My wife and I had a wonderful time at dealership. Mark Poirier was a excellent salesman great knowledge of the camry line, and the ma Springfield Ma. My wife and I had a wonderful time at dealership. Mark Poirier was a excellent salesman great knowledge of the camry line, and the manager Choo was extremely helpful. I would buy from Balise Toyota again and I would recommend my family and friends. Steve & Wendy More

I just purchased my third vehicle from the Balise group, in this case a 2010 Prius from Balise Toyota at their West Springfield store. Ryan responded very quickly to my Internet inquiry for a new Prius with in this case a 2010 Prius from Balise Toyota at their West Springfield store. Ryan responded very quickly to my Internet inquiry for a new Prius with a below MSRP quote. I went in the following day and met with Chris Fredette who tirelessly negotiated a fair trade-in value for my Honda. We agreed on a price for the Prius, but the color combination I wanted was not in stock at any local dealers. This delay gave me time to search for a lower price, which Balise unhesitatingly matched. Once they located my second-color choice we closed the deal in less than 24 hours. Jon in Finance found a great APR of 4.25% and the delivery person was thorough and detailed. All in all an excellent, low-pressure buying experience. Highly recommended!! More

My daughter & son-in-law went to Balise on MY RECOMMENDATION (I had previous experience with the Lexus division). They picked out their new vehicle, put a deposit and was told they had to get it RECOMMENDATION (I had previous experience with the Lexus division). They picked out their new vehicle, put a deposit and was told they had to get it from their R.I. location and would let them know when it was in. Waited. When a week went by, my son-in-law called them and was told the vehicle was not available. Mind you, NO PHONE CALL! They were then told they could get another vehicle for the same price. He said fine. Wated. He called them after another week and was again told the deal didn't go through. NO PHONE CALL .... AGAIN! This process started before the new sales tax rate went into effect. I've now advised them to get their deposit back and go elsewhere. If that's the way they're gpoing to treat you BEFORE the sale ........ I was going to Balise myself to purchase a new vehicle. Guess what? More