Balise Toyota

When the wheels of our Corolla started to make "funny noises" we rushed to Balise Toyota in West Springfield. Fortunately, their service dept. was still open on that late Saturday afternoon. The friendly noises" we rushed to Balise Toyota in West Springfield. Fortunately, their service dept. was still open on that late Saturday afternoon. The friendly service manager reassured us that our car would be taken care of right away, and it was. It turned out that the "problem" was something wrapped around the rear axle. It was taken care of, and since our car was due for the 15.000 miles maintenance service, this service was done too. It was a pleasure to deal with the staff at Balise Toyota, they are very professional at all levels, always ready to answer questions in an effective and courteous manner. More

I believe this is the either the second or third time I have contacted Denise to help me choose my new Toyota. I cannot say enough about Denise in the way she treated my wife and I, in helping us making ou have contacted Denise to help me choose my new Toyota. I cannot say enough about Denise in the way she treated my wife and I, in helping us making our choices toward the lease of our new Toyota. I never felt any pressure to buy/lease a new car, but Denise made it so easy for us by being so knowledgeable about each Toyota it gave us a sense "belonging" to the Balise Toyot family. I even kidded her each time we came in to buy/lease a new Toyota about how I had Tom ("Tommy D") Balise as a student in one of my first year's teaching Biology at Minnechuag Regional High School in Wilbraham, Mass. I have recommended Denise to a number of people when they have said they were in the market for a new car, especially a Toyota. Her professionalism, sense of humor and sense of understanding towards people who have found it difficult to finance and purchase a new Toyota in these hard financial times, makes Denise one of, if not your very best Toyota sales representative that you have. Hopefully, in three years when it is time for me to decide whether to lease another great Toyota, or purchase my current lease of my 2010 Toyota Venza, Denise will still be serving Balise Toyota customers the way she has for these past years. Even my son, who lives outside Pittsburgh, Pa., has bought two Toyotas for himself and his new family. He has said to me many times the reason he owns the two Toyotas, is because of the quality and excellent workmanship in all of the Toyota's we have owned over the past twenty years. More

Made a deal over the internet/phone, gave a deposit, waited a month for the truck to come in, drove an hour to sign the papers, let me test drive the truck, proceeded to tell me that they couldn't give waited a month for the truck to come in, drove an hour to sign the papers, let me test drive the truck, proceeded to tell me that they couldn't give me the price they agreed to. dishonest liars never intended to honor my deal and I wasted time and money. Really shady. More

I bought my fourth Yaris and I must say that Balise was by far the best experience I have had purchasing a car. No hasels, upfront, friendly service. It really was a great experience. I had started a de by far the best experience I have had purchasing a car. No hasels, upfront, friendly service. It really was a great experience. I had started a deal with Hartford Toyota and they left a bad taste in my mouth, and this would have been my third purchase with them. I stuck to my guns at Hartford and I actually bought a car with my more options at Balise because I was so comfortable there. The dealership is huge and very nice. When I went to purchase my car I got a tour of the facility. I was explained what I needed to do if I ever needed anything. Everyone was friendly from the minute you walk into the show room through time they give you your keys. They ran through all the options in my car and asked if I needed anything else. It was fantastic and I commend them for their professional fiendly service. More

This is our 5th Toyota purchase,1st from Balise,a Prius.My sons are attending college in Albany,N.Y.& the Rave 4 they were driving developed mechanical problems and had to be towed to Lia Toyota in A Prius.My sons are attending college in Albany,N.Y.& the Rave 4 they were driving developed mechanical problems and had to be towed to Lia Toyota in Albany.It being an old Rave w/many miles,the repairs came to more than the car was worth.We decided to purchase a new vehicle,however the salesmen at Lia never called back when he said he would.Trying to get in touch w/any one in there service department was very difficult.They either didnt answer the phone or put me on hold much longer than one should expect.Poor all around service. A search of the internet turned up several highly rated Toyota dealers.Balise was the only one to offer a fair price trade in for our Rave and said theyed even tow it to their dealership 80 miles away.The price we ended up paying was substantially discounted from the sticker w/the trade in value taken off that.They went through the entire Vehicle explaining all its functions twice.To top it off they drove the car to Albany were I was staying and registered and delivered the car to me.This was by far the best car buying experience I ever had.Balise staff was excellent.Received follow up calls to make sure there were no problems and I was completely satified.I live 280 miles from Balise,I plan on buying my next vehicle from them. More

We live less than two miles from Lia Toyota Northampton but have made the drive to Balise because they are thorough, professional, and honest. We've had several cars serviced by them since moving to Mass but have made the drive to Balise because they are thorough, professional, and honest. We've had several cars serviced by them since moving to Mass and just purchased a new Prius. The transaction went very smoothly, our questions were answered, financing was arranged, and we never felt like we were being hustled by our salesman, Justin, or the sales manager. When we went met with the financial person we were not pressured into adding on optional packages or things we didn't want. And when we picked up our new Prius Kim went over the technology from bumper to bumper to make sure we were comfortable with operating the car. Whenever our older cars were serviced we found the service department to be easy to deal with, very thorough in their work, and have never had a problem getting a service appointment. The one time I had an issue with some work that had been done the general manager returned my call to work out the solution. We heartily recommend them over the competition. And if you live in Northampton it's worth making the drive to Balise. More

Fairly straight-forward and honest. If they did not know Fairly straight-forward and honest. If they did not know the answer, they acknowledged that and said they would find out. They were attentive to det Fairly straight-forward and honest. If they did not know the answer, they acknowledged that and said they would find out. They were attentive to details, to the best of their ability. Salesperson (Denise D.) was pleasant , patient, and intelligent. Good judge of the situation. Not too muich pressure involved. Had many layers of staff involved in the sales and delivery, which could be confusing. Using internet for information was efficient and helpful. Their price could not be beat, even close, by two other local dealers. More

Service experience was excellent. Karl was knowledgeable, courteous, and went out of his way to make sure that my service issues were addressed. I have had cars serviced at other Toyota deale knowledgeable, courteous, and went out of his way to make sure that my service issues were addressed. I have had cars serviced at other Toyota dealers in the area, and Balise, by far, has always exceeded my expectations. More

I drove 80 miles and past 3 other dealers to go to Balise. They had the best price in the area and their staff great. Plus you can go out for wings while your car is being detailed. I will definite Balise. They had the best price in the area and their staff great. Plus you can go out for wings while your car is being detailed. I will definitely be giving them a call once my wife is ready for a new car. More

Quick internet response. Price was competitive. Purchase made on a Saturday - the car with needed upgrades and registration was ready for pickup Monday afternoon. At pickup the dealership spent almost a ho made on a Saturday - the car with needed upgrades and registration was ready for pickup Monday afternoon. At pickup the dealership spent almost a hour explaining all the features and the operation of the car. More