Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Baker Nissan
Houston, TX
1,274 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,274 Reviews of Baker Nissan
August 05, 2021
Mine was a walk-in oil change service.I am impressed Mine was a walk-in oil change service. I am impressed with the attention and service I received. Definitely I will recommend your Dealership servic Mine was a walk-in oil change service. I am impressed with the attention and service I received. Definitely I will recommend your Dealership service to all. More
by Dhanaraj17
Employees Worked With
Tony Castillo , Claudia Ramirez
July 28, 2021
Baker Nissan Service department is amazing! All the staff members were courteous and friendly. The environment was clean, and quiet. So it was pretty chill, while we sat and waited for our car we enjoyed the members were courteous and friendly. The environment was clean, and quiet. So it was pretty chill, while we sat and waited for our car we enjoyed the free wifi and snacks (definite bonus, especially with a little one). The service of my oil change was quick but done with fidelity and they even gave me a complimentary car wash. Yay! Keep up the great work yall! More
by amber.smith118
Employees Worked With
Shaun Hazeley, Amiee Govea, Claudia Ramirez
July 27, 2021
Not sure if there was a mask requirement. I saw a lot of people including children/tweens not masked indoors. Mixing vaccined (presumably vaccined) people with non vaccined and/or unmasked people, especial people including children/tweens not masked indoors. Mixing vaccined (presumably vaccined) people with non vaccined and/or unmasked people, especially older (possibly immune compromised) demographics (there were many seniors today) is dangerous. It is more than who is in the room; being exposed to unvaxxed and/or unmasked persons whom you are not sure of how they are socially distancing or otherwise taking precautions in their own lives to minimize the risk of exposure for others put the people who are in the room taking precautions for their friends/family/coworkers who may be in close contact with immune compromised persons or other compromised demographics at risk. Some staff did not wear their masks over their nose. I am fully vaxxed and wear masks. I understand a vaccine isn’t the end all be all. There is always a risk. But everyone can do something to minimize exposure for others. You don’t know if the people in the service waiting room are going home to or seeing at work or church or wherever that may be are compromised because of Pre existing conditions, have respiratory issues, have limited access to get a vaccine, or they can’t get vaccinated because they are allergic to something in the vaccine. Our actions or inactions affect more than the people who are with us immediately in the room. There was occasional wiping of tables with a spray and microfiber towel. Staff wore masks from what I saw, but not all staff was wearing it over their nose. You are supposed to cover your nose and chin. There was a sign somewhere something about one person in the snack area at a time but only realized that after my mom made we aware of it. There were definitely more than one person in that area at a time. It is a small area. If you want it enforced maybe put it in a more prominent spot in line of sight of snacks or drinks. It is not really easy to socially distance when everyone needs to get work done, but we were able to create some space between us and other customers. More
by Ap
Employees Worked With
Claudia Ramirez
June 24, 2021
Claudia gives impeccable customer service. She answered all my questions and kept me updated throughout the process. I appreciate her and will come back again all my questions and kept me updated throughout the process. I appreciate her and will come back again More
by toria100
Employees Worked With
Stephanie , Claudia Ramirez
June 19, 2021
I’m giving 5 stars because up until now my experience has been excellent. I recently dealt with Kasey Armstrong this time. He was the sales person I dealt with. He was not knowledgeable of his vehicles but w been excellent. I recently dealt with Kasey Armstrong this time. He was the sales person I dealt with. He was not knowledgeable of his vehicles but was very sneaky in down grading my vehicle. I traded in a 2019 Nissan Rogue with dual air, remote start, keyless entry for a 2021 basic Rogue. He brought the car already running so I didn’t know it was not remote smh he said it had GPS and fog lights. He flat out lied. I will NEVER do business with him again. Yes I traded my car. I regret to the max. By the way he told me to bring the car back and he would activate or show me how to activate the fog lights when I got there he didn’t even have the nerve to be there. Never again. More
by tammeradixon9
Employees Worked With
Marquess Smith, Kasey Armstrong
May 31, 2021
I purchased a vehicle from Sammy and once I got home I realized that I made a big mistake. I knew Baker Nissan did not offer a 5-day money back guarantee or 7-day free trial like some of the more progres realized that I made a big mistake. I knew Baker Nissan did not offer a 5-day money back guarantee or 7-day free trial like some of the more progressive dealerships, but I was hoping that they would at least cancel the maintenance package and extended warranty that I purchased since I planned on selling/trading the car within the next month. I sent several email's and voicemails. to Charles asking what I needed to do to make this happen. I never received a reply, not even to say it was not possible. More
by thibodeaun4295
Employees Worked With
Charles Igiebor, Kasey Armstrong
May 14, 2021
I met with Jamal who was 15 minutes late for our appointment. My intentions were to purchase a car for my daughter, however, that changed due her father wanting to be involved in the process. Jamal’ appointment. My intentions were to purchase a car for my daughter, however, that changed due her father wanting to be involved in the process. Jamal’s demeanor changed once we asked to see cats under 13,000. As we went outside to look at these cars he started smoking a cigarette which I found totally disrespectful and definitely unprofessional. I have cancer and was very offended. Jamal was no longer the pleasant salesman we first encountered. He became aggressive with his words. My daughter and I became uncomfortable and decided to end our appointment. More
by Ingrid D
Employees Worked With
Jamaal Williams
May 12, 2021
Professional and customer friendly! Great experience the whole way! Meeting the staff was a pleasure and Floyd was awesome! He was respectful and very helpful throughout the entire process! Thanks to him an whole way! Meeting the staff was a pleasure and Floyd was awesome! He was respectful and very helpful throughout the entire process! Thanks to him and the entire staff at Baker Nissan for making my Mother's Day very special this year! More
by DLevrier
Employees Worked With
Jamakka Halton, Tanny Perez, Roger Quintanilla, Floyd Chambers
March 28, 2021
Quick, Professional, and Customer Centered. This dynamic duo ensured I was satisfied, from the moment I started waiting until I left. Excellent overall Experience! Thanks!! duo ensured I was satisfied, from the moment I started waiting until I left. Excellent overall Experience! Thanks!! More
by awhitejr
Employees Worked With
Stephanie, Claudia Ramirez
