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Baker Nissan
Houston, TX
1,265 Reviews
Baker Nissan has one of the largest inventories of new and pre-owned Nissan's to choose from in Houston. We are a family-owned business, and the only Houston Nissan dealership to have done business for over 34 years under the same name and owner, Bruce Baker. We are proud of our family-type orientation and work hard at maintaining that rapport with our customers.
Baker Nissan has received the prestigious Owner First Award of Excellence from Nissan ten times, far more than any other Nissan dealer in Houston. The award is the highest recognition of customer service given to a Nissan dealership. Only 38 of more than 1,100 dealers across the nation have won this honor.
The largest inventory of new Nissans in Houston to choose from; the highest levels of customer service; a reputation for customer satisfaction no other Nissan dealership in Houston can touch; makes Baker Nissan the clear choice for Nissans in Houston.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 1,265 reviews
April 12, 2018
2013 mustang GT purchase I wanted my review to be a true voice of a customer . I was searching for a specific body type of a mustang GT 5.0 . And I found it on baker Nissan we I wanted my review to be a true voice of a customer . I was searching for a specific body type of a mustang GT 5.0 . And I found it on baker Nissan website . Took my 2015 mustang V6 and traded in and did the deal . Drove less than 9 miles to my house . The following day while I was shifting to second gear I noticed a huge clunk coming from the bottom of my car . So I called the dealership to get hold of my sales agent and told her about my concern . No follow up at all on the second day . I called multiple times the third day till I got a hold of Eric used sales manager . And indeed he said no problem bring it in ( great guy ) . However upon looking at the floors in my garage notice a oil drip coming near the rear diff . Took it to ford and they couldn’t believe that a car was sold under those conditions . I immediately took it in and their shop stated they inspected the car . There would have been no way a car would have been sold with only 33k miles on it in the condition it was sold under if they had done their inspection prior putting it in the lot . They did take the car in and did indeed change the seals , however the clunk and metal scraping from the gear box is still present . I’m taking my car to a specialized shop that can hopefully fix the problem . Baker Nissan states if you buy the car as is , that’s it they aren’t responsible . I have been dealing with Toyota for 5 years and never never did they turn their back on their customers . I hope this review reaches to any shopper that’s in the market to prevent them from dealing with this dealership . The GM isn’t present , but I hope he reads this review to fully understand what a family owned business is , it’s all about word of mouth , putting customers first , and unfortunately they didn’t . This will be my last visit to this dealership and definitely will continue sharing this experience with other shoppers in the market ! More
by Mustang2013
April 07, 2018
Awesome Experience I don't normally write reviews....but Terry made the car buying process so easy. He was courteous and honest. BEST CAR BUYING EXPERIENCE EVER!!!!! I don't normally write reviews....but Terry made the car buying process so easy. He was courteous and honest. BEST CAR BUYING EXPERIENCE EVER!!!!! More
by Jones123
Employees Worked With
March 23, 2018
Great Service! We have purchased many cars from Baker Nissan over the past 10 yrs and we always ask for Gabriel because of the great service he has given us and he k We have purchased many cars from Baker Nissan over the past 10 yrs and we always ask for Gabriel because of the great service he has given us and he knows exactly what we are looking for. Felipe Rodriguez in finance has also provided great service over the years. We will definitely return and continue to purchase from Baker Nissan. More
by Vronir
Employees Worked With
Gabriel Hernandez, Felipe Rodriguez
March 12, 2018
Efficient service Excellent experience. I knew what I wanted and got just that. Terry listened to my request, was pleasant and efficient. I wasn’t dragged from car to Excellent experience. I knew what I wanted and got just that. Terry listened to my request, was pleasant and efficient. I wasn’t dragged from car to car, didn’t have to do any negotiating and most importantly i was not there ALL day long. It was an all around positive experience. I’d return and highly recommend even with it being almost an hour commute from where I stay. More
by Kendrae23
Employees Worked With
March 12, 2018
Amazing experience My experience was wonderful... Terry Edwards was my salesman and he went above and beyond my expectations... my car payment was super low and he got m My experience was wonderful... Terry Edwards was my salesman and he went above and beyond my expectations... my car payment was super low and he got me on as a co-signer.. over all the best car buying experience ever hands down. And I get to take my car back for tinting... I’m so happy with the 2016 Nissan Altima he put me in. Thank you Terry from the bottom of my heart! More
by RMHowell 12
March 08, 2018
Great buying experience I bough a Nissan Rogue from Terry last week. He was very thorough at explain the cars features and knowledgeable about the warranty details. My car bu I bough a Nissan Rogue from Terry last week. He was very thorough at explain the cars features and knowledgeable about the warranty details. My car buying experience was easy, painless, and pleasant thanks to Terry! More
by Amberdhiggins
Employees Worked With
March 06, 2018
New car purchase My wife and I had previously purchased our first vehicle with them 6 years ago...which we loved the service then. I decided it was time to purchase a My wife and I had previously purchased our first vehicle with them 6 years ago...which we loved the service then. I decided it was time to purchase a new vehicle for myself. Gabriel Hernandez was so attentive and pleasant but most of all he “listened” to my Needs and concerns. He researched and found the right vehicle for me! He exceeded my expectations! I’ll definitely purchase a new car again with him. More
by Fb79
Employees Worked With
Gabriel Hernandez
March 04, 2018
good deal Terry Edwards was polite and patient as i am a old man and do not need to be pushed . Entire staff was friendly and informative about a used pro4x tha Terry Edwards was polite and patient as i am a old man and do not need to be pushed . Entire staff was friendly and informative about a used pro4x that i had just wanted to test drive. The car was priced well below blue book and had a CPO states so i ended up buying that day , I would recommend this dealership and the salesman at 100% efficient. Mr Baker should be pleased. More
by micheal winzer
February 24, 2018
Good sales staff, quick decision to buy. I took my 2006 Nissan in for service. I decided to check out the new cars sincE the service bill was going to be high and I was tired of dumping $$ i I took my 2006 Nissan in for service. I decided to check out the new cars sincE the service bill was going to be high and I was tired of dumping $$ into worn out cars. John Hill in sales showed me all the alternatives, and it was a quick decision for me to get a new Armada, not the most loaded one, but the one that met my needs and preferences. They made a good deal with my two 2006 tradeins, and paperwork was relatively brief. I drove out with a new car in just a few hours. When I returned the next day with the old titles, they were nice enough to knock 2/3''s off the repair to which I had committed! More
by KenG
Employees Worked With
John Hill
February 19, 2018
Excellent Service The reason for the 5 stars all around is because of the experience I continue to have with the dealership. They have treated me with respect and alway The reason for the 5 stars all around is because of the experience I continue to have with the dealership. They have treated me with respect and always have the courtesy to go out of their way. More
by arisromero713
Employees Worked With
Gabriel Hernandez, Victor Castillo
