BMW of Westlake

Working with John was a pleasure. This was my first BMW and my first car stepping up in class. John spent a great deal of time with me and explained the features of my car very well. The test drive, he dro and my first car stepping up in class. John spent a great deal of time with me and explained the features of my car very well. The test drive, he drove us first, really allowed me to have a great appreciation for all the things this car can do. The second test drive I went out alone and that was also appreciated to be able to experience the car without any distractions. The time frame of delivery was just what he told me it would be and all in all my car buying experience was great. Highly recommend Ganley BMW and John Caruso. More

Very friendly, very professional... .transaction went very smooth. From the time we arrived to pick up the car until we pulled out of the lot it was one of the easiest car transactions we have had. O very smooth. From the time we arrived to pick up the car until we pulled out of the lot it was one of the easiest car transactions we have had. Our salesman even followed up withus the following day. More

Ken did a excellent job of advising me on the car I wanted and getting it for me. A true professional, he exceeded all of my expectations. wanted and getting it for me. A true professional, he exceeded all of my expectations. More

I recently purchased a 2011 535i M Sport from Jerry Mancini and it was a great experience. I live in Miami and making a purchase of this size with a dealership over 1000 miles away can be a challenge. Mancini and it was a great experience. I live in Miami and making a purchase of this size with a dealership over 1000 miles away can be a challenge. Jerry was honest, fair and easy to work with and my car arrived as promised in the condition I expected on time! I would recommend this dealership to anyone, anywhere in the country. More

Jerry Mancini was a pleasure to work with while shopping for a used BMW. He was very knowledgable and willing to answer all questions. He also was not overbearring, but allowed you to make your own decisi for a used BMW. He was very knowledgable and willing to answer all questions. He also was not overbearring, but allowed you to make your own decisions. I highly reccommend purchasing BMW's through Jerry. More

Scott and the Ganley team deserve this review because they are respectful, knowledgable, and make the experience pleasurable. This is my third BMW from Ganley and cannot see myself buying from another d they are respectful, knowledgable, and make the experience pleasurable. This is my third BMW from Ganley and cannot see myself buying from another dealership. From the receptionist, to sales, to the service team, everyone continues to be very professional. More

I but vehicles from Ganley BMW simply due to the level of outstanding customer service. Shawn treated me like a valuable customer and made an outstanding effort to explain the features and benefits of the v outstanding customer service. Shawn treated me like a valuable customer and made an outstanding effort to explain the features and benefits of the vehicle. He also did an outstanding job in providing the best financing options available. The experience was easy and convenient. More

Very good overall experience. Adam Moon and Jerry Mancini put together a great deal on our 525i and on our trade. Had a slight issue with one tire and the dealer followed up to make sure it was taken care of put together a great deal on our 525i and on our trade. Had a slight issue with one tire and the dealer followed up to make sure it was taken care of. More

First rate experience as far as environment. Salesperson explained the car in detail and was usually available. Everyone was kind and courteous. Finance guy was very down to earth. explained the car in detail and was usually available. Everyone was kind and courteous. Finance guy was very down to earth. More

I stopped by to prepare for my lease-end procedure review and left with a wonderful new 2012 vehicle from the showroom. Frank Steffen (GSM) and Brooks Rorapaugh made the process comfortable, efficient, and t and left with a wonderful new 2012 vehicle from the showroom. Frank Steffen (GSM) and Brooks Rorapaugh made the process comfortable, efficient, and thoroughly enjoyable. Although this is not my first BMW, I was treated like a brand new client from the test drive to the time Mr. Rorapaugh spent orienting me to the newer features of my vehicle after my excited decision to acquire the vehicle. Although the vehicle was taken from the showroom with its bow for the holiday, it was taken into service and completely detailed and inspected by the service department, Mr. Steffen and Mr. Rorapaugh while I proceeded with the financial details. This is the kind of treatment that all individuals purchasing a vehicle should experience. Courteous and conversational, knowledgeable regarding product and performance, and genuinely passionate about the brand and concern for my happiness with my purchase. I cannot recommend this group of individuals enough. I have been spoiled by my treatment from Mr. Steffen and his team. More