BMW of Westlake

The gang at Ganley were awesome. They are and have been very customer oriented, that is they know how to make sure that the customer is number one and that all of my needs are met. They always go out of th very customer oriented, that is they know how to make sure that the customer is number one and that all of my needs are met. They always go out of their way to make me feel like I shouldn't even consider buying or servicing my car anywhere else. I would absolutely recommend Ganley BMW to anyone who is seriously considering purchasing a new high-end vehicle and who is focused on getting no-hassle customer service. More

Good experiences.this is my 2nd car from John , very Good experiences.this is my 2nd car from John , very prompt answered all my questions would defiantly recommend to my friends and family members tha Good experiences.this is my 2nd car from John , very prompt answered all my questions would defiantly recommend to my friends and family members thanks Leo More

From the time we stepped onto the lot and met Jerry Mancini we had a good feeling about our choice of dealerships. 24 hours later as we drove off in our 3 Series purchase we knew we had come to the rig Mancini we had a good feeling about our choice of dealerships. 24 hours later as we drove off in our 3 Series purchase we knew we had come to the right place. Working with Ganley BMW was a pleasant experience. All professionals, all focused, all striving for the best outcome for their customers and their dealership. A good balance. Thank you all - A+. More

The test drive was enjoyable. I got the impression Vince was a driving enthusiast. Particularly likes BMWs. Seems to take pride in the brand and show off new features and style changes between models. He was a driving enthusiast. Particularly likes BMWs. Seems to take pride in the brand and show off new features and style changes between models. He also seem to appreciate subtle differences between the models as well. If it was all an act, I fell for it. Now I've got a great piece of driving machinery to show for it. So far a good experience. The dealership pushes quick reviews on this site, so it's difficult to tell how much data the other reviews cover in the aggregate. They should really ask for these reviews at the end of your lease after you've taken the car in a few times. I'm gonna be pretty upset if the service falls short of expectations (once they've already got me locked in on a lease). Time will tell. More

I contacted Ganley BMW through the internet in response to an ad they posted online for a Certified Pre-Owned 2008 BMW 335i. They were about 400 miles away from where I live in NJ, but they were the only to an ad they posted online for a Certified Pre-Owned 2008 BMW 335i. They were about 400 miles away from where I live in NJ, but they were the only place I could find with the exact car I was looking for so I contacted them anyway. I was quite skeptical at first that I could be made to feel comfortable buying a car from so far away without even getting to see it in person, especially since I also had a trade-in that they couldn't inspect in person. But after speaking with Shawn Redic on the phone a number of times, I began to feel reassured that I could trust him - that he was forthcoming with all details about the car and that I would not have any unexpected surprises if I drove all the way out to Cleveland to make my trade-in and buy the car. He told me right up front, for instance, that the car had been in a minor accident a few years ago. I didn't have to find out myself on the carfax report. He also assured me, as I could believe from the many pictures he posted of the car, that it was repaired with all factory-replacement bodywork and was in perfect condition, consistent with BMW certified pre-owned requirements. Shawn and I talked on the phone many times, and one thing I noted was that he was incredibly responsive, and picked up the phone immediately almost every single time I called. Even when I called after hours. He gave me his cell phone number so I could be sure to get in touch with him any time. The price being offered for the car was one of the best I could find in the whole country for the car in question. And we negotiated a deal that included my trade-in, with the assumption that my car was in the condition I said it was, and that their car was in the condition Shawn said it was. They said they could have the car prepared for me the next day, so I drove out the next day. I got there before the car was finished being detailed, so Fred Palmer, the Pre-owned manager, sent me out to lunch at a local restaurant, on them. Fred and Shawn looked my car over for about 30 seconds and gave it the thumbs up, no quibbling over any imperfections or anything like that. They brought my car out to me and I was literally stunned at what perfect condition it was in. It literally looked brand new no matter how close I looked at any given detail. They clearly had gone to great lengths to ensure I was fully satisfied. Shawn sat with me in the car and went over all the features and answered all my questions, it felt like I was buying a new car. My interaction with Mike Hall, the business manager, was equally satisfying. The monthly payment I negotiated with Shawn was actually a range of price, pending bank approval, and I had been nervous that the final price would be unexpectedly higher based on some reason or another (Call me scarred by previous dealings with other car dealers), but the price ended up being the lowest number in the range that Shawn had given me! Mike presented a number of additional protection plans and extended warranty options I could buy with the car, and I was very happy with how un-pressured I felt as Mike thoroughly explained all the details and answered all my questions. I left the dealership feeling like a kid at Christmas time in my brand new (well, it feels brand new anyway) BMW, and wishing Ganley BMW was my local BMW dealer so I could deal with them for all of my car's future needs. If I buy another BMW after this one, I will seriously consider driving out there again based on my experience. I HIGHLY recommend this dealership and the people who helped me with my purchase. More

By far the Ganley experience was the best I have ever had and this was not my first BMW purchase. While the dealership pricing and web site is what got me to call it was Jerry's efforts and manor of handlin and this was not my first BMW purchase. While the dealership pricing and web site is what got me to call it was Jerry's efforts and manor of handling this sale that will keep me coming back only to him and Ganley. Mike was fantastic as well in financing, and I appreciate their professionalism and personal touch!!! Great experience and a great car, thank you, much appreciated! More

I had a very good experience with great follow-up and customer service. Vince did a nice job in explaining everything to me. I look forward to our next deal. customer service. Vince did a nice job in explaining everything to me. I look forward to our next deal. More

Very pleased with overall service and handling of the transaction. THe sales personnel were very helpful and the finance manager was professional and organized. It was an enjoyable experience. transaction. THe sales personnel were very helpful and the finance manager was professional and organized. It was an enjoyable experience. More

My experience from the time I walked in the dealership was very positive. The team went above and beyond to inform me on the different options available, ultimately putting me into a car that was just ri was very positive. The team went above and beyond to inform me on the different options available, ultimately putting me into a car that was just right for my situation. I would definitely recommend them to others. More

This is the second sale at Ganley BMW with Ken Delk. He was very helpfull throughout the sale as we were out of town on vacation. We finialized the transaction by phone, and when we returned we picked up was very helpfull throughout the sale as we were out of town on vacation. We finialized the transaction by phone, and when we returned we picked up our new car after only beeing in the office for a short time. Everybody we delt with at the agency were very polite and helpfull. It was a nice experience. More