BMW of West Chester

Fiendly, informative but no pressure service Ian Martin has been available for all of my extra questions or concerns. Courteous and a gentleman as well as a knowledgable helpful salesman. He ma Ian Martin has been available for all of my extra questions or concerns. Courteous and a gentleman as well as a knowledgable helpful salesman. He made buying a new car fun. He tried to understand all of our needs while helping us pick the perfect car. More

Organized Ian Martin handled my transaction and was well organized. It was not the normal 'all-day' at the dealership. It was very quick, but thorough. Ian t Ian Martin handled my transaction and was well organized. It was not the normal 'all-day' at the dealership. It was very quick, but thorough. Ian took care of every detail. He wasn't pushy neither. The showroom was very nice and of course the car (328i) was delivered on-time and well-detailed. More

Casual and friendly,Beautiful people, Beautiful showroom Happy and courteous staff. Ian Martin was the perfect Client Adviser I could have hoped for. He explained in detail all the features and performance o Happy and courteous staff. Ian Martin was the perfect Client Adviser I could have hoped for. He explained in detail all the features and performance of the 535 I was after. His personality and approach makes you feel relaxed and comfortable throughout the whole purchase experience. The presentation of the car at pick up was flawless. Thanks to everyone at Otto's. Especially Ian who continually offers his assistance with any question or help that I need. Great People More

Great experience! The customer service was GREAT! Ian Welsh made sure that I had all of the info I needed and was available for any questions I had. It was an awesome e The customer service was GREAT! Ian Welsh made sure that I had all of the info I needed and was available for any questions I had. It was an awesome experience! More

Great experience at Otto's Buying my dream car at Otto's BMW proved to be an enjoyable as well as painless experience. Everyone at Otto's was so friendly and accommodating. I wo Buying my dream car at Otto's BMW proved to be an enjoyable as well as painless experience. Everyone at Otto's was so friendly and accommodating. I worked with Scott who was great in helping me select the perfect car. He along with Brian (the genius) answered my many questions about the car and showed me how to handle all its many high-tech features. Scott gave me a great deal on a new car that other dealers could not top. Thank you, and I love my new car! More

"My first BMW buying experience" Scott Gately was one of the most courteous and professional vehicle sales agents I have ever dealt with. He made the purchase of my first BMW a pleasa Scott Gately was one of the most courteous and professional vehicle sales agents I have ever dealt with. He made the purchase of my first BMW a pleasant one. He had a high level of knowledge of the BMW line-up and his enthusiasm and years of experience for the brand shows. Scott was very thorough in presenting me with all the vehicle choices of interest to me, new and pre-owned, including the features and technology in the BMW X1, which I am now the very proud owner of. Scott had all the paperwork ready which made it a quick and smooth buying experience. Everyone at Otto's was so friendly and accommodating. Scott, along with Brian (the genius), answered my many questions about the car and showed me how to handle all its many high-tech features with contagious enthusiasm. Thank you, and I love my new car! More

Great leasing experience at Otto BMW!! This is the second BMW that my husband and I have leased from Otto. I am impressed by how knowledgable and proficient Scott Gately is. With my brief d This is the second BMW that my husband and I have leased from Otto. I am impressed by how knowledgable and proficient Scott Gately is. With my brief description of what kinda car I was looking for, he quickly pulled out the ideal car from inventory. He never tried to up sell me or pressure me into buying any car. He answered all my questions and went above and beyond explaining different leasing options to try to get me the best deal i can. When he delivered our first BMW, he provided us with a detailed demo that helped us enjoy the car more. Both time he had already prepared all the paper work before we arrived to sign the deal. Definitely the quickest and smoothest car buying experience I've ever had. I've also had the greatest after sale services. Every time I had any questions or issues with the car, Scott was always a phone call away. He was very responsive and had a excellent handle of any problems or situations. I highly recommend and will continue leasing from Otto. More

Wonderful buying experience at Otto BMW My husband and I had never owned a BMW before but were in the market for a new car so included Otto's BMW in our search. We had good experiences at a My husband and I had never owned a BMW before but were in the market for a new car so included Otto's BMW in our search. We had good experiences at all of the different car dealerships but were most impressed by the friendliness and knowledge of the staff at Otto's. We were especially impressed with our sales associate, Justice Mogano. When taking us out to test drive the car, he seemed to intuitively respond to all of our questions and concerns without our having to ask!! He was extremely knowledgable about the car, yet had a very nice, casual manner about him, so that we felt very comfortable, and not pressured to commit to anything. Upon delivery of the car Justice had prepared all of the paperwork in advance, so that compared to other buying experiences we've had, this one was the smoothest and quickest! Even post sales Justice has followed up to make sure all is going well with our new BMW. We were also impressed with Ben Spezialetti at BMW genius, and feel confident that all of our questions will be answered. More

Great buying experience Ian monitored BMW manufacturing start dates for the 2018 M3 model year, allowing me to order as soon as this was possible. Otto's sales volume and ass Ian monitored BMW manufacturing start dates for the 2018 M3 model year, allowing me to order as soon as this was possible. Otto's sales volume and associated allocations provided a slot in one of the first production weeks, making for a quick and early delivery of my M3. Pricing was fair and transparent, so no "surprises" during the purchase process. All in all, a great experience for which I certainly commend Ian and Otto's BMW. More

Excellence Service and Experience Ian's delivery of my car was excellence and had me in and out at a reasonable length of time. Also he answered all my questions about the vehicle and Ian's delivery of my car was excellence and had me in and out at a reasonable length of time. Also he answered all my questions about the vehicle and my purchase processes..... More