BMW of West Chester

New lease. Ian Martin and the entire Otto's team were professional and a pleasure to work with. All of the paperwork was prepared and available for my arrival fr Ian Martin and the entire Otto's team were professional and a pleasure to work with. All of the paperwork was prepared and available for my arrival from out of state. More

A nice person We weren't sure what we wanted, or even if we wanted a BMW. Ian spent several hours with us, answering our questions, going for a test drive and answ We weren't sure what we wanted, or even if we wanted a BMW. Ian spent several hours with us, answering our questions, going for a test drive and answering more questions. We never felt pressure to buy. More

Brian Menda is a Genius I had my tech appointment with Brian yesterday (Wednesday), I am so glad I went. He is very knowledgeable about these cars. Gave me pointers, explai I had my tech appointment with Brian yesterday (Wednesday), I am so glad I went. He is very knowledgeable about these cars. Gave me pointers, explained how the car runs, gave me tips, helped with my many questions. It was very interesting on how these cars operate, loved learning the insights. I highly recommend Brian to walk you through learning about the ins and outs of these cars... Thanks Janelle Spielman More

Pleasant, easy and no pressure experience I called into Otto's knowing exactly what car I was interested in. I initially spoke with Dallas who was so helpful and knowledgeable on every questi I called into Otto's knowing exactly what car I was interested in. I initially spoke with Dallas who was so helpful and knowledgeable on every question I asked him. I was then referred to Scott Gately for when I came in to do the test drive. I first have to commend the customer service on every level of the dealership, from the initial call to the detail and delivery of the vehicle. Scott was so easy to deal with. No pressure, professional and has a great personality. Every concern I may have had was handled and dealt with. I have never had such a great experience at a car dealer as we all know that it mostly can be a dreadful experience. I will definitely come back here for future vehicles. PLEASE request Scott as you will not be disappointed!!! More

Super Customer Service. My wife's BMW was on the blink electronically. We had been using a local mechanic being a 2004 model. We were told that the battery cable was recall My wife's BMW was on the blink electronically. We had been using a local mechanic being a 2004 model. We were told that the battery cable was recalled for that model. I got the duty today on my retirement day off. From the first minute I dropped the car off at service and was greeted by a very young man and I quickly met Sharon at the Control desk ( it seemed as the control desk) and she was a total delight! I was introduced to my service manager Joe Izzo and increased to be extremely impressed. These two people are priceless to your business. Sincerely, Richard J. Carroll and I'll be back.!!! More

So happy!!! We had a very easy and enjoyable experience with Scott. Those are two adjectives I usually don't use when talking about a car dealership. We were ju We had a very easy and enjoyable experience with Scott. Those are two adjectives I usually don't use when talking about a car dealership. We were just looking and had no intention of buying but after driving the car and talking with Scott, we were sold. He is extremely knowledgeable and really wanted to make sure the car was the best fit for me. I would absolutely recommend Otto's and specifically Scott. He went above and beyond what we expected. Couldn't be happier! Thanks Scott! More

Excellent Encore Appointment After driving our new BMW 440i a few months, we made an Encore appointment. Ben Spezialetti carefully answered our questions, and addressed each item After driving our new BMW 440i a few months, we made an Encore appointment. Ben Spezialetti carefully answered our questions, and addressed each item thoroughly, making sure we understood. It was a pleasure dealing with Ben, and he assured us he would be available anytime if we needed any further help. More

Heath is knowlegeable, and personable I've always enjoyed working with Heath. He knows the cars and he cares about his customers. He doesn't oversell, and he works to understand what car I've always enjoyed working with Heath. He knows the cars and he cares about his customers. He doesn't oversell, and he works to understand what car will work out best for the customer. More

Excellent experience I previously reviewed Ian but wanted to write a second review to ensure that I gave Ian five (5) stars for his honesty and efficiency in my recent tra I previously reviewed Ian but wanted to write a second review to ensure that I gave Ian five (5) stars for his honesty and efficiency in my recent transaction. I purchased a X1 for my daughters and the car was delivered in flawless condition. Sincere thanks to Ian for his efforts. More

Great online experience An excellent online sales experience. All negotiations were swiftly concluded online in a pleasant hassle free manner. I knew what I wanted and Ian We An excellent online sales experience. All negotiations were swiftly concluded online in a pleasant hassle free manner. I knew what I wanted and Ian Welsh was totally accomodating. He understood me preferences and worked with me towards a mutually satisfactory conclusion. I would 100% recommend both Ian and Otto's. They totally get how to conduct an online sales transaction in a courteous, professional and efficient manner! More