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BMW of West Chester
West Chester, PA
2,551 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,551 reviews
January 02, 2018
Terrific Dealership and staff Otto's BMW is truly a terrific dealership and the staff are fantastic. I worked with Ian Welsh who could not have been more knowledgeable or helpful. Otto's BMW is truly a terrific dealership and the staff are fantastic. I worked with Ian Welsh who could not have been more knowledgeable or helpful. It was my true pleasure to work with Ian and the entire staff when I purchased my new 2018 X5 in Autumn 2017. More
by Caltab
Employees Worked With
Ian Welsh
December 26, 2017
Differentiation through customer service experience! Absolutely the best dealership experience ever! The facility is modern, the people are friendly and professional and the whole sales process is very l Absolutely the best dealership experience ever! The facility is modern, the people are friendly and professional and the whole sales process is very low pressure. You get to negotiate and mull over your deal without the typical used car lot's gimmicks, which is such a strong selling point of Otto's BMW. Special shout out to Scott Gately in Sales for assisting me throughout the purchase process. More
by Alex MANOVYCH
December 23, 2017
Great experience Ian was super helpful and patient. I felt very special when I made my purchase, they were expecting me and had everything ready to go for an efficient Ian was super helpful and patient. I felt very special when I made my purchase, they were expecting me and had everything ready to go for an efficient and informative transaction. More
by Leslie pott
Employees Worked With
December 11, 2017
Terrific experience Ian and Brian took the time to educate me and were very patient. Ian was friendly and I felt no pressure to make decisions. The entire process was f Ian and Brian took the time to educate me and were very patient. Ian was friendly and I felt no pressure to make decisions. The entire process was far more relaxing than I anticipated. I left the dealership completely satisfied. I know from visiting other dealerships that I also got a very good deal at Otto's. More
by Laura123
December 08, 2017
Professional and Trustworthy We enjoyed working with Otto BMW. We felt as though we were treated with respect and fairness. This was our second purchase and we are very happy wi We enjoyed working with Otto BMW. We felt as though we were treated with respect and fairness. This was our second purchase and we are very happy with the entire experience. More
by chrisr52
December 08, 2017
Wonderful Experience Ian made the experience quick, painless and enjoyable. He answered all of our questions and offered help with anything in the future. This is our seco Ian made the experience quick, painless and enjoyable. He answered all of our questions and offered help with anything in the future. This is our second lease with Otto's BMW and we highly recommend Ian! More
by carol123
Employees Worked With
December 03, 2017
Superior service From the moment I entered the front door to the showroom I was impressed with the genuine attention that I received from the greeter to my amazing sal From the moment I entered the front door to the showroom I was impressed with the genuine attention that I received from the greeter to my amazing salesman. The entire staff was helpful. Ian was wonderful and went over and above to get me what I needed for my new car purchase/lease. More
by Mary Lynn Needs
Employees Worked With
December 02, 2017
Exceeded MyExpectations! This was my first BMW purchase and I was definitely impressed with the customer service and friendly staff. Ian Martin was my salesman, and was very This was my first BMW purchase and I was definitely impressed with the customer service and friendly staff. Ian Martin was my salesman, and was very professional, friendly, and helpful. I felt he was knowledgeable and provided exceptional service! More
by Cindy Jones
Employees Worked With
December 02, 2017
Great experience! Justice made our entire experience wonderful. Everyone at the dealership we met was friendly and professional. We highly recommend him and Otto’s BM Justice made our entire experience wonderful. Everyone at the dealership we met was friendly and professional. We highly recommend him and Otto’s BMW to everyone! More
by JWK
Employees Worked With
November 28, 2017
Always an exceptional experience all the way around! My husband and I have purchased several cars from Otto's BMW, West Chester. They really care about making customers happy. Ian Welsh was a delight to My husband and I have purchased several cars from Otto's BMW, West Chester. They really care about making customers happy. Ian Welsh was a delight to work with. I am thrilled! More
by Jules
