BMW of Towson - Service Center

Had a safety recall on my BMW Jessica took care of getting it taken care of and the dealership was very clean. Thanks for the professional service getting it taken care of and the dealership was very clean. Thanks for the professional service More

Not the most efficient use of my time. They told me they would check for leaks and could do it in an hour or less, which was not the case. They merely topped off my fluids and sent me on They told me they would check for leaks and could do it in an hour or less, which was not the case. They merely topped off my fluids and sent me on my way. More

The atmosphere and employees were very pleasant. I was definitely satisfied with the work done. I was definitely satisfied with the work done. More

Went beyond and above, accountable, fair, concise, trully cares, make things right when its not. Willing to work with you. When errors are made. cares, make things right when its not. Willing to work with you. When errors are made. More

The best. Greg was great with my service very happy feelvery comfortable with my new service person Greg was great with my service very happy feelvery comfortable with my new service person More

Listened to my concerns, no issue with getting a loaner car, provided updates while car was in, explained what was found and how it was corrected. Great group of people to work with. car, provided updates while car was in, explained what was found and how it was corrected. Great group of people to work with. More

Staff is very is kind! My service advisor Chris was very thorough explaining my car repairs and made me feel comfortable. I also enjoyed the lounge while waiting for my oil My service advisor Chris was very thorough explaining my car repairs and made me feel comfortable. I also enjoyed the lounge while waiting for my oil change. More

Appointment was made in a timely manner. The rep always got back to me without my having to ask. Work was done timely without any mishaps. The rep always got back to me without my having to ask. Work was done timely without any mishaps. More

Jim went out of his way to make me feel like like a valued customer valued customer More

Scheduling and actual oil change service portion was good. However, poor explanation for the additional suggested work taken by a potato cam was awful. Also, they didn't reset the service light, even af good. However, poor explanation for the additional suggested work taken by a potato cam was awful. Also, they didn't reset the service light, even after I asked the service advisor immediately when I noticed during pickup. Parts department couldn't be bothered to lookup parts I need. Basically, this dealership is not what is used to be. More