BMW of Tigard - Service Center

Charged for services I didn't approve verbally. So i went on line to scheduled a appointment for an OIL Change that I only requested when I booked my appointment, went in to drop off my car, and Da So i went on line to scheduled a appointment for an OIL Change that I only requested when I booked my appointment, went in to drop off my car, and Dan showed me the recommendation that the technician said he recommended to get down, into our conversation with Dan there was no verbal approval for the air filters to get done Only the oil change. So on Wednesday morning I get a text message with a link to a recommendation report from Dan which I did opened the report and saw a 401.00 amount due, that's when I texted Dan and specially told him that i was only getting an Oil change and no air filters done, and his response was those were only recommendations that the technician suggested to get done. Dan never knowledge that fact that i mentioned in my message " OIL CHANGE ONLY" I have never had an issue with Grant in communication he's been super helpful and great customer service on the other hand while I was standing next to Dan's desk hearing his conversation with someone on the phone he was super rude and raising his voice at the person he was talking to which doesn't suprises me, he did that to me on the phone when I called him about the servers I didn't approve. What happened to customer service?? Great way to represent Kuni BMW Dan Dailey!!! More

Always fair Kuni BMW is always fair in dealing with hard to figure out mechanical problems. There is never a charge to find a problem only charge to fix it if fou Kuni BMW is always fair in dealing with hard to figure out mechanical problems. There is never a charge to find a problem only charge to fix it if found. Service advisor David Fernando is very knowledgeable always keeping me informed every step of the way. More

Recent service provided by Kuni Provided recall repairs and part plus diagnosed some ongoing issues. Solved problem that other service shops could not figure out. good communicatio Provided recall repairs and part plus diagnosed some ongoing issues. Solved problem that other service shops could not figure out. good communication through Allen. Provided nice loaner car. More

Service Everything went really smooth! Priscilla was great to work with, I appreciated how attentive she was with us the whole time. I never felt pressured to Everything went really smooth! Priscilla was great to work with, I appreciated how attentive she was with us the whole time. I never felt pressured to do anything. I also loved the video the sent us of the technician looking at my car. It helped me visualize what was wrong with it. More

Service Great communication about status of the vehicle servicing while I waited. Repair costs were explained in detail. After work was performed it was rev Great communication about status of the vehicle servicing while I waited. Repair costs were explained in detail. After work was performed it was reviewed with me. More

Best dealership and best services Best service adviser and tech support. Thorough and professional. Allen is an excellent service and tech advisor! Thank you! We were provided with det Best service adviser and tech support. Thorough and professional. Allen is an excellent service and tech advisor! Thank you! We were provided with detailed info about the car inspections and testing process. Allen is responsive and knowledgeable. More

Service Repair took. A long time, but it was done well and at a fair price. Feedback via text was provided along the way which is handy and appreciated. Repair took. A long time, but it was done well and at a fair price. Feedback via text was provided along the way which is handy and appreciated. More

Great customer service! I was kept informed via text of the progress of my repair. I loved the fact that they videoed my inspection. A wonderful experience with wonderful emp I was kept informed via text of the progress of my repair. I loved the fact that they videoed my inspection. A wonderful experience with wonderful employees! More

Overpriced Customer Scam Bully’s DO NOT trust the service writers, costumers are scammed out of every dime possible, the work and part pricing is horribly overpriced even considering DO NOT trust the service writers, costumers are scammed out of every dime possible, the work and part pricing is horribly overpriced even considering the BMW service guaranties which don’t hold as much value as they once did. I have yet to leave my car for a repair and be told it’s in catastrophic decision, in critical Need for hideously priced repairs. Service techs are rude, condescending, dishonest, and out to pump their commissions and put the fear of crash n burn into you for early repair signs to consider. Your car must be rebuilt to the tune of $10s of thousands immediately or you could crash and die philosophy ... take it to a certified BMW mechanic for a diagnosis before throwing your business to these wolves. More

Davion Blunt provides outstanding customer service! He's attentive, caring and extremely knowledgeable! I enjoy his service and I will not go to anyone else! Ku provides outstanding customer service! He's attentive, caring and extremely knowledgeable! I enjoy his service and I will not go to anyone else! Kuni BMW hit the jackpot when they decided to employ Davion. Thank you Davion, I'm always satisfied working with you! 😁 More