BMW of Springfield

As painless as a massage. Mark and the staff handled everything I just sat back and enjoyed my experience.... I will most definitely be back. I will also be referring my friend Mark and the staff handled everything I just sat back and enjoyed my experience.... I will most definitely be back. I will also be referring my friends and family. More

Marc DeLafuente Marc made the purchase of my X3 seamless. He understood the need/criteria and was able to pair me up with the perfect work vehicle. His attention to d Marc made the purchase of my X3 seamless. He understood the need/criteria and was able to pair me up with the perfect work vehicle. His attention to detail was greatly appreciated! More

Excellent As always, Marc and the rest of the staff were great to deal with. They answer all your questions and make getting into a new vehicle as quick and as As always, Marc and the rest of the staff were great to deal with. They answer all your questions and make getting into a new vehicle as quick and as painless as possible. I'll keep coming back More

Excellent customer service We came looking for an used BMW for our growing family. Marc took great care of us and showed outstanding customer service. I would recommend looking We came looking for an used BMW for our growing family. Marc took great care of us and showed outstanding customer service. I would recommend looking for Marc if you're interested in buying/leasing a vehicle at the BMW of Springfield. More

Salesman Marc DeLaFuente is the reason that I keep returning and purchasing my vehicles from BMW. I am on my 4th car and would not use anyone else or go anywh Marc DeLaFuente is the reason that I keep returning and purchasing my vehicles from BMW. I am on my 4th car and would not use anyone else or go anywhere else! I as well have purchased a used vehicle for my daughter and Marc graciously assisted me, while used vehicles are not his specialty and he still treated me like I was purchasing a luxury vehicle for myself. Marc is professional and keeps my interests in mind while still having integrity for the dealership. Customer Service and Communication are vital in todays market and Marc continues to knock it out of the ballpark! Thank you for all of your hard work for myself and my family Marc, you are appreciated greatly! April Stopka More

Perfect Car Buying Experience Most of us hate the car buying experience but after visiting your dealership by appointment and with the most professional, kind and encouraging staff Most of us hate the car buying experience but after visiting your dealership by appointment and with the most professional, kind and encouraging staff, especially Marc, I am a changed customer. My appointment was on time, I was not attacked by sales people. You all helped me achieve something I wasn't sure would happen and with no false promises or vague responses. Thank you so much! It's your employees that make this dealership top notch! More

Buying a New Car Marc was wonderful in helping me find the "right car" and the "right deal" for me. He really puts the customer first and I like that he is not overly Marc was wonderful in helping me find the "right car" and the "right deal" for me. He really puts the customer first and I like that he is not overly aggressive which is typically what turns me off from a sale. He answered my questions and gave me the space and his expert advice without "hovering." He is a wonderful resource and would recommend him to anyone looking to buy a BMW or even explore buying one. He is very knowledgeable, down to earth, and professional! More

satisfied with service Found the experience to be very pleasant. The sales team was very professional and helpful They were willing to work with me on price. Also contacted Found the experience to be very pleasant. The sales team was very professional and helpful They were willing to work with me on price. Also contacted me a number of times after the sale to see if I had problems with anything on the car More

Flawlessly handled with absolute respect for my time Mark was excellent to work with on my car purchase. Towards the end of my lease, Mark telephoned me with reminders, but did not waste my time and did Mark was excellent to work with on my car purchase. Towards the end of my lease, Mark telephoned me with reminders, but did not waste my time and did not bug me. When it was time (with about a week left on my lease), I called Mark and he quickly understood my needs, concerns and interests. The entire process was extremely easy and I was able to obtain what I wanted with a minimal amount of time expended (I absolutely hate wasting my time). More

Superb! I felt offered the best care pacakage for my BMW I came to this dealership five years ago, and visited the Springfield location, and the same salesman was there. He never changed, still kind and pol I came to this dealership five years ago, and visited the Springfield location, and the same salesman was there. He never changed, still kind and polite, and friendly towards me. I thought its not in my budget but when I come back I hope Marc is still there, and he was! He's consistent, kind, friendly, clean, professional, and nailing the knowledge and sale of the car. I'm satisfied! More