BMW of Southpoint

Always outstanding service by the team at BMW of Southpoint. Especially like working with Service Advisor Nate Gibson who is attentive to my service needs at each visit and keeps me updated on servi Southpoint. Especially like working with Service Advisor Nate Gibson who is attentive to my service needs at each visit and keeps me updated on service progress. He also applies service discounts that are currently being offered by the dealership. I will continue to use this dealership to service my X5 and 330I! More

Fabulous customer service. They were helpful, friendly, and cheerful. Thank you for a job well done and timely completion. They were helpful, friendly, and cheerful. Thank you for a job well done and timely completion. More

The service I received was very helpful. I wasn't pressured in getting unnecessary service. I wasn't pressured in getting unnecessary service. More

I ordered a 2022 BMW M240i Xdrive in March. I worked with Shahab Sheibani while searching for likely replacements for my M2, and finally creating the perfect 240. When we ordered it looked li I worked with Shahab Sheibani while searching for likely replacements for my M2, and finally creating the perfect 240. When we ordered it looked like it would take quite a while. It didn't. I picked up the car on June 30. Shahab was fantastic, informative and responsive throughout. The purchase was smooth and quick. Thanks to all who helped on that final day, Great experience, highly recommend Southpoint for shopping and servicing a BMW. More

Excellent service department. Professional, knowledgeable, courteous and friendly. Joey and Patricia deserve special credit. They were persistent in getting to the bottom of a sub Professional, knowledgeable, courteous and friendly. Joey and Patricia deserve special credit. They were persistent in getting to the bottom of a subtle vibration in our X3 and fixing it right before our repair contract expired. Also special credit to Adam, the shop foreman who found the source in the transfer box. 5K repair ended up costing $100. More

I absolutely love this dealership and the Service Advisors are great! I purchased 2 vehicles from BMW of Southpoint and it’s the only place I take my car for service! Advisors are great! I purchased 2 vehicles from BMW of Southpoint and it’s the only place I take my car for service! More

The service department is top notch, especially Malcolm Fields, my service advisor. Easy to get an appointment, service is completed when promised and all the folks in the service department are great! W Fields, my service advisor. Easy to get an appointment, service is completed when promised and all the folks in the service department are great! We purchased several vehicles over the years and the whole team is wonderful to work with. More

In January 2022 I began searching for my next BMW vehicle. After seeing the BMW 5 (Xdrive45e) in front of me at a stop light, I started researching and building out my dream car online. Under a tight vehicle. After seeing the BMW 5 (Xdrive45e) in front of me at a stop light, I started researching and building out my dream car online. Under a tight deadline with changing jobs and the loss of our fleet car, I submitted my request online and was partnered with Jonathan of BMW Hendrick Southpoint in Durham, NC. From our first meeting Jonathan was able to take what I had put together online and provide more detailed information about the packages, options, in addition to showing all the finishes in person. He was honest and upfront about the lead-time without being pushy, made me aware of deadlines for financing specials and order submission for the best chance of receiving the vehicle in our needed timeframe. Based on demand for all BMW, especially EV’s, I was aware from the beginning the likelihood of test driving the actual model would be unlikely. I was pleasantly surprised within a few days after meeting Jonathan with a call saying that the dealership was receiving a X5 EV and I would have the opportunity to test drive. I greatly appreciated the thoughtfulness and attentiveness of Jonathan to notify me of arrival. That test drive helped to confirm the decision to order the vehicle. Johnathan made the pre-financing and official order submission a breeze. Additionally, he went above and beyond to keep me updated on my place in the que, on the assembly line, and ship dates. With the ship date confirmed, Johnathan arranged the final financial appointment, reviewed the details of the car without it being overwhelming, invited me to return for a more in-depth tutorial, and followed up days later to ensure I was enjoying my new car. This makes my 5th BMW purchase, my second X5 purchase, and my first BMW EV purchase. Jonathan was knowledgeable, attentive, and responsive while remaining authentic, easy-going, and not pushy. I personally look for the latter of those qualities when making a large purchase and I am happy to say that Jonathan went above and beyond with my experience. More

I cannot say enough about Pat and her team including Jen and Jeffrey Snow who helped me at my recent visit. Not only did they ensure the part was in stock, they make sure that I had a loaner car and would n and Jeffrey Snow who helped me at my recent visit. Not only did they ensure the part was in stock, they make sure that I had a loaner car and would not be inconvenienced at all while I waited for my repair. As always, I buy my cars from this dealership specifically because of Pat and her team. More

Jennifer Butler. — What mere words can I say that can compare with her current positive-style, poise, professionalism and knowledge? Jennifer explained the service — What mere words can I say that can compare with her current positive-style, poise, professionalism and knowledge? Jennifer explained the service process clearly and politely to this 81 year old-fart who sometimes cannot hear due to my military service history. Jennifer was patient professional, polite and a delight to work with. I hope she gets a raise! Alan Rosenberg - proud owner of my 2021BMW X3 More