BMW of Silver Spring

What I am looking for when trying to buy a car is a sales guy who is responsive, easy to get along with, has a good knowledge of the product, good communicator - explains his answers and makes sure that I un guy who is responsive, easy to get along with, has a good knowledge of the product, good communicator - explains his answers and makes sure that I understand, cares about my comfort and basically leaves no stone unturned. From the beginning, Lonnie greated me with a smile, offered me a bottled water, he is a great communicator, answered all my questions, knew the product inside and out and taught me the product!! Negotiating with him was honest, fair, easy going experience. I really feel like he helped me get a great deal on a car that I absolutely love. The whole experience with him from the beginning until the time he saw me drive away was a total superior top notch experience. I would highly recommend him to anyone and he deserves the best that life has to offer. He treats people with total respect....and i like and appreciate that very much. I am still on a high about my car. I love it and will love it for years to come. The dealership itself is well lit, clean, the bathrooms are very clean, the finance people were knowledgable and friendly, the manager came over and made sure I was ok and thanked me for my business This dealership and the salesman Lonnie deserve the best rating available. My first BMW experience and what a great one!!! Thank you to all!! Cindy Stevenson More

I encountered with Mr. Crawford was via a phone call. He spoke to me as a human being not as a car guy (technical stuff). I was having problem with my ’91 735i. I installed a battery and was having problems spoke to me as a human being not as a car guy (technical stuff). I was having problem with my ’91 735i. I installed a battery and was having problems with my alarm. He was very patient in listen to my concerns and truly felt empathy for my situation. He presented me with several options and/or tricks to try to solve my situation. Even though it was over the phone, I did not feel rushed or “brushed off.” He finally advised me to bring the car to the dealership. Once off the phone, I felt very confident that he knew what he was talking about as if he was standing next to my car. To sum this up, I have a very good experience from the time of inception to picking up my car the very same day. My experience with other dealership was not as pleasant and/or profession. More

My experience with Tischer BMW was pleasant from the start to finish. Jacob was very professional and friendly, he made sure every answers I had got answered. He even made sure I get the insurance don start to finish. Jacob was very professional and friendly, he made sure every answers I had got answered. He even made sure I get the insurance done before I leave so that I wouldn't have to drive home nervous that I would wreck my new purchase. :) Even when the deal was done, he spent time outside with me to explain to me all the functions of the car I purchased and made sure I had my navigation set home correctly so that I could drive home safe. He didn't forget to mention "fix all your mirrors and have seatbelt, and drive this BEAUTIFUL car home safe!! Enjoy!" :) :) :) It was my first BMW, I had always wanted the Z-series convertible so when the one I had just purchased came out I had to drive 3 hours to go to Tischer BMW. Not only their review was great but they also proved them to be right. Evelyn was also very pleasant, friendly and funny helping me with the finance options, making sure that I get the best financing option out there possible. I think I laughed throughout the whole time I was in there with her. :) Jacob did not forget to mention "this is your first BMW, you will love it so much that you will not go to another brand!!" It's already becoming my favorite, I LOVE LOVE driving it. THE ULTIMATE DRIVING MACHINE!! :) Mr. Rick came out and told me I had to have my top down and jam up the music or he won't sell the car to me. :D Ha ha. Weather was PERFECT for that. So I did and I LOVED IT!!!! Also, thank you Mr-Rick for the beautiful pink BMW hat for the 3 hour ride home, my hair did not fly everywhere because of it!! Thank you, Tischer BMW for being so helpful, and for making the whole experience FUN and EASY!!!! I will DEF come back for the next purchase. More

I had a very irritating issue with my Bluetooth. I have visited other BMW dealers (just moved to the DC area)and they never seem to take the time to help answer questions or set up all the goodies in my ca visited other BMW dealers (just moved to the DC area)and they never seem to take the time to help answer questions or set up all the goodies in my car. I stopped by Tischer unannounced at lunch time with somewhat of a chip on my shoulder. I truley expected to be pushed aside. Bryan, I believe he is the manager greeted me(WOW)he asked if I needed help. I told him I was having trouble with my bluetooth. He asked me for my keys and phone. He then said lets go, I will show you how to pair your phone. We spent a good 15 minutes in my car pairing the phone, setting up the navigation and radio stations. What makes this truley remarkable is no money exchanged hands. In a time when everyone asks what's in it for me, Bryan did not. I guess I found MY new BMW dealership. More

It was a pleasure to have visited the dealership as my decision to purchase the vehicle came upon short notice and availability. I was even picked up at the Metro station by Mr. Joshi and this made my decision to purchase the vehicle came upon short notice and availability. I was even picked up at the Metro station by Mr. Joshi and this made my trip from Springfield to Silver Spring much easier especially during the rush hour last night! The warm and cordial reception extended to me by both Mr. Joshi and Ms. McCarthy made my buying experience with Tischer BMW worth my time. I would certainly do business with this place again! More

Andy was very friendly and very knowledgeable about my new vehicle lease. I was looking at Audi and BMW and even left and returned to see him because this was the better deal. I felt very comfortable with new vehicle lease. I was looking at Audi and BMW and even left and returned to see him because this was the better deal. I felt very comfortable with him and I left feeling like I got a very good deal. I would recommend this dealer and Andy to anyone. More

Overall, I would give Tischer BMW a rating of 5. I had been looking for a pre-own certified 5 series BMW. I stopped by and looked at the inventory and walk inside to get some details. I met Brian Cunnin been looking for a pre-own certified 5 series BMW. I stopped by and looked at the inventory and walk inside to get some details. I met Brian Cunningham, now even though he is a die hard Cowboys fan, I did not hold that against him. In fact, he was outstanding; everyone that I have encounter at Tischer has been very friendly and professional! Regards, Laurie Freeman More

Kevin was incredibly knowledgeable and helpful when both test driving and purchasing the car. This was my first time buying a car at a dealership and it was far more positive than most people lead you to b test driving and purchasing the car. This was my first time buying a car at a dealership and it was far more positive than most people lead you to believe. I would gladly purchase another BMW from him and would refer others as well. More

I was put in touch with Tischer BMW by a work colleague, I was advised that they were a very good dealership and extremely professional. To my delight I found that my colleagues advise was correct. The same I was advised that they were a very good dealership and extremely professional. To my delight I found that my colleagues advise was correct. The same day that I contacted Tischer BMW I received an Email from Mr Brian Cunningham, offering me his assistance in finding a BMW for me. The customer service provided by Mr Brian Cunningham was excellent and second to none. We conducted most of our dealings over the phone and internet and Mr Cunningham was also was very prompt in either returning my calls or answering my Emails. The advice and guidance he gave was always very accurate. Within a few days we had estabilshed which car I was going to purchase. Nothing seemed to be of any trouble to Mr Cunningham with his assistance to me. There were a few minor details, scratches and stone chips on the BMW I bought which needed to be rectified prior to me finally taking delivery of the vehicle. Mr Cunningham ensured these were fixed immediately and the quality of work was fantastic. Unless you had seen the scratches and stone chips before they were rectified you would nevr know they had been there. Due to my work schedual I was unable to return to the Tischer BMW dealership to collect my vehicle once the touch up work was completed. I explained my predicament to Mr Cunningham and he completely understood and without me asking, he volunteered to drive the vehicle to my home address and deliver the car to me in person. Nothing seemed to annoy Mr Cunningham and he was always very friendly and professional throughout. My rating for the overall experience of dealing with Tischer BMW and is a rating of excellent. Everyone at the dealership especially my client advisor Mr Brian Cunningham were very professional, nothing was ever a problem, everyone was always very friendly and approachable and completely honest. Prior to contacting Tischer BMW and Mr Cunningham, I conducted research on line to find the BMW I was looking for and what the relevent price would be. Once Mr Cunningham and I had found the BMW I wanted we worked on the sales price and when we ended up with the final figure I had to pay I was very content. It was a very competetive price in regards to the other vehicles I had identified, but with the vehicle I purchased I had the security of buying from a reputable, professional dealership. Finally I would just like to personally say thank you to Mr Brian Cunningham for all his assistance in helping me find and purchase my new vehicle. Excellent Client Advisor and perfect Customer Service. More

This was an incredible car buying experience in every This was an incredible car buying experience in every way. The salesman Mr. Joshi (Kailish) was unbelievably friendly, helpful and knowledgeabl This was an incredible car buying experience in every way. The salesman Mr. Joshi (Kailish) was unbelievably friendly, helpful and knowledgeable. This was my first purchase of a "luxury" car (I am purchasing the car more for performance than luxury) and had in the past only purchased "basic" factory equipped cars including manual transmissions. I came into the dealership with a list of options and the BMW model I felt best met my needs. Mr. Kailish took a great deal of time helping me select the BMW model that best met my needs (which, significantly, was different than what I had originally thought I had needed); and selecting the most appropriate options, carefully pointing out to me options on my list that actually duplicated some of the functions of the other selections. (Prior to my visit to Mile One Tischer BMW I had visited another dealership, and this duplication of functionality was not pointed out to me). Additionally, Mr. Kailish very willingly responded to my request to test drive two different BMW models to resolve some of my last concerns. Mr. Kalish's input was key in my final choice of BMW model and options. We immediately came to an agreement on a purchase price that was within the "good price" range according to Consumers Reports "New Car Preview 2011". I did not see a need to "deal" for a lower price since 1) The car I "built" needed to be produced, it was not an inventory item; 2) I regarded any extra profit for the dealer and commission for Mr. Joshi as one way to acknowledge my appreciation for the provided customer service. Upon completing of the paperwork for the purchase, the Internet Sales Manager, Mr. Michael Bolgar, came over welcoming me as a new BMW owner and asked me how I felt about this car buying experience (first time I have ever been asked this question). My reply was highly complimentary of Mr. Kalish. During the course of my conversation with Mr. Bolgar, I mentioned that i have always taken extremely good care of my cars, much beyond the normal recommended maintenance schedule (all of which has always paid off with 150,000+ miles of trouble-free service out of every car I have ever owned). I also mentioned that I certainly wanted to continue this practice with the BMW I had just purchased. Mr. Bolgar, himself a long-time BMW owner, provided me with incredibly useful information on this issue . Mr. Bolgar additionally informed me about the benefits of joining the National BMW Owners Club, which I have joined. This was just an unbelievably positive car buying experience. Everyone involved in the sale was friendly, helpful and knowledgeable. I am truly looking forward to my future interactions with this dealership. More