BMW of Silver Spring

I visited multiple BMW, Audi, Ford, and Mercedes dealers between Baltimore and DC. I felt Tischer BMW were by far the most honest and up front with me. When I came to Tischer, they quoted me a lease price between Baltimore and DC. I felt Tischer BMW were by far the most honest and up front with me. When I came to Tischer, they quoted me a lease price on the 2011 335xi that was nearly $80-100/month cheaper than what any other BMW dealer had quoted me up to that point! More

I highly recommend purchasing a car from Tischer as the service and quality of cars are excellent. I felt no pressure to buy from them and was able to find the right car with the low amount of miles that service and quality of cars are excellent. I felt no pressure to buy from them and was able to find the right car with the low amount of miles that I desired. They delivered a very clean car that was near flawless even though the car is 9 years old. I'm pleased with Jacob's ability to disclose everything about the car, (carfax, service history, etc...) The only drawback that I experienced was the amount of time to accomplish the financing. Even though I was prepared to pay in cash, I had to wait nearly 2 hours for the finance department to arrange it. Perhaps part of the wait was there system problems with the applications used but I was able to buy the car and that is the important thing that happened. If they can sort out how to expedite the financing then it would have an experience rating of 5. Thank you Tischer BMW and a special thanks to Jacob. Scott More

Michael Katzemburg was my sales associate. My first impression was he was very polite and professional. He was thorough in determining my needs and wants. He directed me to information that was perti impression was he was very polite and professional. He was thorough in determining my needs and wants. He directed me to information that was pertinent to my needs, and demonstrated excellent knowledge of the model in which I was interested. He was responsive, and worked to speed the process along as much as possible. He showed me a 2008 528i that was perfect for me. We proceeded with the purchase agreement, and again, he was polite, responsive, and as flexible as he could be. After the purchase, he showed me around the car, and explained many of the key features. He offered his time to help answer any questions I might have in the future. I will happily recommend Michael to family and friends. Joanna McCarthy processed my purchase agreement and loan application. She too was polite, professional, and informative. The process went quickly and smoothly, and I give her very high ratings. I will also mentioned Joanna's services to friends and family. Overall I received 5-star service from Tischer BMW. I look forward to them servicing my car, and engaging in future purchases. More

Andy Alexis's hospitality, flexibility and “Can Do” attitude during our BMW purchasing process was exemplary. Even with our last minute notifications and my NUMEROUS test drives, he still accommodated attitude during our BMW purchasing process was exemplary. Even with our last minute notifications and my NUMEROUS test drives, he still accommodated us in the most gracious manner and serviced us to the best of his ability within the time constraints he was facing. I would not hesitate to either refer a friend to Andy or purchase another car myself from Tischer BMW of Silver Spring. Upon purchase, he took me slowly over every feature of the car prior to me leaving the lot with my brand new baby girl. I also would like to express my sincerest gratitude towards their Finance Manager – Anthony Lucas for doing an exceptional job of not only explaining our financing options but also his MOST welcoming and friendly demeanor that put us so at ease during the process. We never felt pressured but had enough info to make and informded consumer's decision. It was apparent that his expertise and knowledge were much more advanced than what is normally expected from a car dealership financing professional. What a great guy! The certified pre-used car I purchased was in mint condition and could have been a brand new model based on how pristine clean it was. Evidently they have an AMAZING Detiailing Department. More

KRISTINA IS THE BEST!! Whenever you are down because KRISTINA IS THE BEST!! Whenever you are down because your car is not cooperating, you can depend on Kristina, she will take care of you. I have bee KRISTINA IS THE BEST!! Whenever you are down because your car is not cooperating, you can depend on Kristina, she will take care of you. I have been working with her for over 5 years and she is always friendly, kind and caring. I live in Baltimore City and I still take my BMW to Silver Spring because I know Kristina will take care of me better than anyone else. More

It is rare today to have such a positive experience with a car purchase. My salesman, Jacob Raykhel, was a pleasure to work with. His goal was to make sure I purchased the right BMW pre-owned vehicle so a car purchase. My salesman, Jacob Raykhel, was a pleasure to work with. His goal was to make sure I purchased the right BMW pre-owned vehicle so we test drove a number of cars and I never felt rushed or pressured in the least. Jacob spent hours with me at our first meeting. He is quite knowledgeable when it comes to BMW. We also compared the pre-owned vehicle choices to the cost and other benefits of a new vehicle. When it came time to purchase the car, he was very upfront about the discount on the new or pre-owned car price, which was so refreshing. I already knew about the invoice price from the internet and the Tischer price for the new car was more than fair - after all, the dealer has to make a profit. I decided to purchase a certified pre-owned 335i sedan and the car was delivered in excellent clean condition, so much so it looked and drove like a new car for thousands less! I also had a very positive experince with the sales manager, Rick Lopez. Nothing drives like a BMW and the customer service at Tischer is exemplary. Thanks Jacob! Richard W. McLean, Virginia More

Tischer BMW is a great bet when purchasing a car either locally, or at a great distance. I live almost 500 miles from Tischer BMW and have never purchased a car at such a great distance. I had been s locally, or at a great distance. I live almost 500 miles from Tischer BMW and have never purchased a car at such a great distance. I had been searching for a Black Pre-owned 550i BMW and found that the pricing in my area was approximately 2-3 thousand dollars more. A flight to MD from Boston was only $59 dollers, and I drove the car home. I worked with Michael Katzemburg by phone to work out all the details for my purchase. The vehicle was EXACTLY as described (maybe nicer, lol) and they accommodated with out of state tags. You can feel confident when dealing with Tischer BMW. If feel like their catch phrase should be just like mine in my own business, "Promises made, promises kept". In short, I would like to thank Michael and the entire staff at Tischer BMW for helping me purchase my perfect 550i. More

This was the best car buying experience we've had (we bought a Certified Pre-Owned BMW; this was the third dealership we went to). Our advisor was Mr. Kailash Joshi - contacted me within hours of my int bought a Certified Pre-Owned BMW; this was the third dealership we went to). Our advisor was Mr. Kailash Joshi - contacted me within hours of my internet request. He was simply fantastic - he explained the certification process, helped us identify the car we wanted, and was professional, courteous and, most importantly, he genuinely cared in finding the right car for us. The finance manager, Mr. Anthony Lucas, too, ensured that we understood the details, and he carefully overviewed over all the charges. There was no sense of urgency or "dealer gamesmanship:. After we completed all the paperwork, Mr. Joshi took the time to go over each and every feature of the car - audio system, wiper system, everything - very articulately and thoroughly. There seemed to be a genuine sense of warmth at this dealership that invites a new owner into the BMW family. I will be purchasing another BMW, and I will go back to this dealership and no other place. More

This was our first experience purchasing a car that began with an Internet search. The experience couldn't have been better. Kailash Joshi was professional, courteous, and friendly. He found the perfect bala with an Internet search. The experience couldn't have been better. Kailash Joshi was professional, courteous, and friendly. He found the perfect balance between being laid back and pushy. The price was excellent. We drove all the way from Virginia Beach to complete the transaction and would do it again. In addition, we will definitely recommend the dealership to our friends. More

Took my car for repairs about six months ago,cylinder coils were replaced, and three days ago 12/13/2010, had a breakdown, same problem was diagnosed. Have called Tischer Service desk for three consecuti coils were replaced, and three days ago 12/13/2010, had a breakdown, same problem was diagnosed. Have called Tischer Service desk for three consecutive days, left messages and NOBODY has called me back. Spoke with two different service reps, same answer, you will have to talk to your service rep. since it is a warranty issue, they promised to get him to call me back, he never has. Second experience, had a problem with the glass on the driver door getting stucked when it goes down. Took it to Tischer was told there is a clip that needs to be replaced, payed close to $400.00 for parts and service. The same evening I picked up my car, I had the same problem, went to Tischer the next day,under heavy rains with the driver window wide open. I was told it was the same clip, and I had to pay for the same part and services all over again, another close to $400.00 Horrible experience More