BMW of Silver Spring

Highly recommend both Desirea and this dealership— as a working mom who doesn’t have much spare time to go car shopping, Desirea was very helpful and willing to work over email until I could go to the deal working mom who doesn’t have much spare time to go car shopping, Desirea was very helpful and willing to work over email until I could go to the dealership in-person to test drive and ultimately buy my car. They also made the process go smoothly on the day of so I was in and out within a few hours. I am so happy I was able to find her through dealer rater - other dealerships in the area were very difficult to get a hold of without going in person. Thank you again! More

Karen Herbert was amazing! Awesome customer service and not pushy at all like other experiences I’ve had. I appreciated her warmth and professionalism! I will definitely refer Awesome customer service and not pushy at all like other experiences I’ve had. I appreciated her warmth and professionalism! I will definitely refer family and friends to Karen! Thanks! More

Kim was exceptionally helpful today! The service dept was a tad late opening for my 7:30am appointment. However, Kim got me in and out the door in a very timely fashion. I welcome he The service dept was a tad late opening for my 7:30am appointment. However, Kim got me in and out the door in a very timely fashion. I welcome her as my new service advisor. Thanks Kim! ~ CP More

Gen took me through the paperwork portion of the car buying. As expected, he showed me all of the options (extended warranty, ceramic coating, tire protection, etc.). He was zero pressure and we talke buying. As expected, he showed me all of the options (extended warranty, ceramic coating, tire protection, etc.). He was zero pressure and we talked honestly about the relative merits of each of the options. I did spend a few extra dollars on an option after talking and I feel confident that it was a good financial decision. Gen was also extremely personable and a pleasure to spend a couple of hours with. I've purchased dozens of vehicles and this was the first time I've ever liked the paperwork portion. THANKS GEN!! More

Excellent service and sales person Miguel Mendez excellent he has a lot experience and he explains everything excellent he has a lot experience and he explains everything More

Bought my second BMW from Scott here even though I have moved to NJ. He was very helpful throughout the process and helped me configure and order the car. Gave regular updates and made the whole process a moved to NJ. He was very helpful throughout the process and helped me configure and order the car. Gave regular updates and made the whole process a breeze. Dealerships in NJ need to take notes from Silver Spring in terms of customer service. One thing I would like to critique is the delivery experience which is just car parked outside and they hand over the keys. They should do a little something extra especially when you are dropping $100K for the car. Reach out to Scott and you will not be disappointed. Will come back for my 3rd BMW again. More

Purchasing my new X6 at BMW of Silver Spring was a fantastic experience! Both Scott and Gen were professional, knowledgeable and extremely friendly! I definitely recommend this dealership! fantastic experience! Both Scott and Gen were professional, knowledgeable and extremely friendly! I definitely recommend this dealership! More

Both Ben and Kyle were a pleasure to work with. They are both knowledgeable, competent, friendly, and helpful. I'm especially grateful to Kyle for taking lots of time to explain my new car to me. They are both knowledgeable, competent, friendly, and helpful. I'm especially grateful to Kyle for taking lots of time to explain my new car to me. More

Great experience working with BMW of Silver Spring leasing my first electric vehicle M60! Desirea Jackson in particular exhibited extraordinary professionalism and accumen regarding all the vehicles leasing my first electric vehicle M60! Desirea Jackson in particular exhibited extraordinary professionalism and accumen regarding all the vehicles as did Joanna her manager. Great pleasure working with them both! More

Excellent customer service from Desirea to the Finance and Service Depts. Great experience and will definitely return! and Service Depts. Great experience and will definitely return! More