BMW of Schererville

BUYER BEWARE: I purchased a Certified Pre-Owned BMW and paid $7,234.85 to repair undisclosed impact damage. BMW of Schererville has refused to discuss this with me. Before conducting business with this paid $7,234.85 to repair undisclosed impact damage. BMW of Schererville has refused to discuss this with me. Before conducting business with this Dealership, please consider my experience. Apologies for the long read. I purchased a Certified Pre-Owned BMW remotely, along with an extended warranty. I never saw the vehicle in person until it arrived at my home. I relied on the dealership’s representations and certification when deciding to buy. Before purchasing, I noticed headlight condensation in a listing photo and specifically requested diagnosis and repair. The salesperson suggested temperature changes as the explanation. I trusted that representation. After delivery, the condensation returned with every car wash and rain—the same concern I had raised before the sale. Approximately three months later, a Master Technician at another BMW service center identified that both the front and rear bumpers had been repainted and misaligned rear body panels—subtle signs of prior impact that I had not recognized as a consumer. Further inspection documented hidden impact damage to that same headlight and a rear sensor bracket. BMW of Schererville had not disclosed any of these conditions. I unequivocally attest that no collisions or impacts occurred during my ownership. The underlying damage required further inspection, but the exterior clues were visible to a trained BMW technician. As a buyer relying on BMW of Schererville’s certification, I expected its trained staff to recognize those signs and disclose them before the sale. Neeley was more than willing to speak with me multiple times when selling me the extended warranty. But when I needed help after the sale, that availability disappeared. I provided documentation of my concerns at her request, then received no reply despite multiple follow-up attempts including involvement of BMW North America who requested that the General Manager contact me. The dealership has the evidence and has been given an opportunity to resolve this, yet I cannot get a response. The damage is documented. The expense is real. My requests for answers have gone unanswered. This experience has left me with multiple questions you may want to consider: If another BMW technician readily recognized these signs of prior impact, what did BMW of Schererville’s certification inspection identify? Why won’t the dealership discuss the evidence and explain its inspection? Before trusting this dealership and its CPO assurances, ask yourself: If a serious problem surfaces after the sale, will they stand behind the vehicle or will they leave you with the bill and unanswered requests for help? For me, it's been the latter. More

I trust and respect this dealership. From the very first time I called to make an inquiry about my first BMW, they have been attentive, accommodating, respectful, and friendly. Whene From the very first time I called to make an inquiry about my first BMW, they have been attentive, accommodating, respectful, and friendly. Whenever I visit, I feel as if I’m among friends. I like them so much that, in addition to my all-electric iX SUV, I also purchased an all-electric i4 when I was looking for a new sedan. When my leases are up, I plan to replace them with BMWs from this dealership as well. More

Thore - my wife and I are excited that you sold us a great certified used X5, with great reliability and performance rankings. Thank you for the time you spent with us when we selected the X5, for the t great certified used X5, with great reliability and performance rankings. Thank you for the time you spent with us when we selected the X5, for the time you spent showing me other options, and for advocating for me with your managers on pricing. Your knowledge of the vehicle details and your friendly demeanor made you the perfect sales rep for us at BMW Schererville. God had me in the right place, with the right young man, helping me purchase the right car. I am very blessed to be able to own and drive such an Ultimate Driving Machine!!! God bless you and keep up the great work. Bob More

Started out as what I thought was a great experience. I bought a CPO vehicle from this dealership. Was shown a clean CarFax and told the vehicle had never had an accident. Over a year later, Tried to tr I bought a CPO vehicle from this dealership. Was shown a clean CarFax and told the vehicle had never had an accident. Over a year later, Tried to trade it at a different BMW dealership only to find it actually HAD been wrecked according to an Experian Autocheck report. I sent an email, told them I wished to speak with them about the issue when I brought the car in for service, and got no response. More

Brothers Jeremy and Damien, really helped me through the entire process of getting my new 2023 BMW x1! They were so friendly and helpful and I really enjoyed the whole process. This place is amazing and my entire process of getting my new 2023 BMW x1! They were so friendly and helpful and I really enjoyed the whole process. This place is amazing and my parents both approved on the service! :) More

Purchased a 2022 X3 for my wife and the sales team was extremely helpful. Just recently upgraded to a 2023 X5 and my experience was once again seamless and enjoyable. I’ll definitely be purchasing more ve extremely helpful. Just recently upgraded to a 2023 X5 and my experience was once again seamless and enjoyable. I’ll definitely be purchasing more vehicles from BMW Schererville. More

great service, friendly, took my bmw i3 for service found that it was under warranty that it was under warranty More

Unethical. Would never do business with them again. I bought a Volvo Hybrid Plug-In and discovered when I got home that the car's charging cable was missing. I Would never do business with them again. I bought a Volvo Hybrid Plug-In and discovered when I got home that the car's charging cable was missing. I've contacted the dealership 10 times to resolve the issue and they just keep putting me off. They could easily solve the issue by sending me a charging cable but refuse to do so. Buyer beware! More

Sadly, this dealership started off strong then ended flat! I inquired about a pre-owned Porsche but once I asked a few questions and requested a video, I was ghosted. I even sent a follow-up email askin flat! I inquired about a pre-owned Porsche but once I asked a few questions and requested a video, I was ghosted. I even sent a follow-up email asking why my requested were not answered and guess what, no reply again. I spoke to Berkli on the phone and communicated via email. She informed me a salesperson would contact me. Nothing. My take is my questions on the car—I’m very familiar with Porsches—scared them off. In other words, they don’t want to sell the car to an informed consumer. I expected more from a BMW dealer. Just be upfront either way. More

What started out as a bad experience [white leather seats etc..]actually turned into a good relationship when the service manager Joe stepped in and displayed an elevated level of professionalism and courtes etc..]actually turned into a good relationship when the service manager Joe stepped in and displayed an elevated level of professionalism and courtesy that is unmatched in todays time. In the beginning I was livid about my car before Joe stepped in and made my experience one that would ensure my willingness to happily return again and again as long as I know he's [Joe] around. If I didn't tell they company or dealership before how pleased I am with Joe , then please allow me to do so now. That's the least I can do. Thanks Joe. More