BMW of Sarasota - Service Center

As usual...great service! Did the service faster than expected, and with great quality. This is where we will go when we decide to purchase another BMW. Very clean & profession Did the service faster than expected, and with great quality. This is where we will go when we decide to purchase another BMW. Very clean & professional. More

Horrible Customer Service Moved to Sarasota from Tampa. Purchased all my BMW new from Reeves BMW. Called BMW of Sarasota to schedule a 30,000 miles service and was informed th Moved to Sarasota from Tampa. Purchased all my BMW new from Reeves BMW. Called BMW of Sarasota to schedule a 30,000 miles service and was informed that they do not provide a loaner vehicle for schedule maintenance. ?? I would have to pay for a rental vehicle. I've never had any issues with Reeves BMW regarding a loaner vehicle. I guess I'll be driving up to Tampa for service and purchase of my vehicle. Do yourself a favor and avoid this place. More

Re-programming a new car I was surprised to get a call from Seth Rodgers that my 5 1/2- week old car needed to come in for a recall. He assured me that safety was not involve I was surprised to get a call from Seth Rodgers that my 5 1/2- week old car needed to come in for a recall. He assured me that safety was not involved. BMW wanted to re-program the car "for better efficiency." My only complaint is that Seth did not have any specific information, except to say I probably wouldn't even notice the changes as it concerned internal functions. I have a 330e hybrid, so I had no idea what to expect. OK. I brought the care in, received a loaner for overnight, returned the loaner in the morning and all was good. Indeed, the EV range seems to have improved so that's very good. Aside from a bit of a wait for what seemed excessive paperwork relating to the loaner, my experience was excellent, and it was very nice to get a car wash in the bargain. I look forward to seeing Seth again for my 10,000 miles service. But BMW should give service managers more complete information. More

Lack of communication...simple just call me...update me! Everyone is very courteous and polite. However, when your service time was suppose to be 2 hours and it turns into 4.5. That's a problem. Once I chec Everyone is very courteous and polite. However, when your service time was suppose to be 2 hours and it turns into 4.5. That's a problem. Once I checked in and listed two things that needed to be completed under my warranty, they proceeded to do a recall which it's self was very timely. I called the service department twice trying to see what the status was and when would my car be finished. no return call! Finally Susan Director Of Client Services was kind enough to call me back. She went to great links trying to turn A bad thing around. I asked for a leather cleaner. They were out! No compensation there. The car wash was unsatisfactory . If a hand wash is included in my service, then have some work ethic and do the job correctly, or don't offer the service. I hear Mercedes has a great Service & Sales Department, maybe I should trade up! More

Service Center . Carlos Munoz was extremely helpful. Provided a loaner for 2 days. Part had to be ordered. Answered all of my questions and had satellite added to radi Carlos Munoz was extremely helpful. Provided a loaner for 2 days. Part had to be ordered. Answered all of my questions and had satellite added to radio.Excellent service! More

Great service Derek has been taking care of my 325i for many years. He always does an excellent job. We have had a range of issues since it is now an older car. It Derek has been taking care of my 325i for many years. He always does an excellent job. We have had a range of issues since it is now an older car. It is always taken care of quickly and at a good price. More

Unhappy After driving the car for 3000 miles, we brought the car in for a handling problem that we explained had been there since owning the car. They realig After driving the car for 3000 miles, we brought the car in for a handling problem that we explained had been there since owning the car. They realigned the car which was pretty badly out of alignment. We were charged $167 . We think this dealer should have fixed the car at their expense. More

Very professional I had no intention to lease a car a few days ago, thanks to very good salesmanship I have a new car and very happy about it I had no intention to lease a car a few days ago, thanks to very good salesmanship I have a new car and very happy about it More

Criminally poor service. They overcharge for unnecessary service. After my first visit I had to return for them to install a part they ordered. They ordered the wrong part but They overcharge for unnecessary service. After my first visit I had to return for them to install a part they ordered. They ordered the wrong part but left me sit for 2 hours before telling me. Condescending attitude. More

Did not fix my car and took my insurance money. I took my BMW X 3, to get service for the eccentric shaft sensor on 6/6/2017. The issue was repaired, after debating the price with Maria the serv I took my BMW X 3, to get service for the eccentric shaft sensor on 6/6/2017. The issue was repaired, after debating the price with Maria the service advisor, because of the labor. They wanted to charge me an additional fee after they had agreed on a set price. I picked up my vehicle on June 9,2017.I didn't drive it because I didn't want to add miles, since I had plans to trade it in. The car was in my driveway till June 16. when I opened the car I noticed water inside of my car. There was puddles of water in the front and on the back of the floors. My car did not have this issue before I took it in for service. Maria the service advisor told me to call my insurance carrier and get them involved .I called Allstate, my insurance carrier and they opened a claim. They sent an adjuster to inspect it. The new issue was considered a comprehensive loss which they covered. On June 23, 2017 I received a message from the service advisor letting me know my car is ready to pick up. Maria told me everything was removed and cleaned, BUT there is an issue with the rear sunroof. she claimed the shade cover was not returning forward. Right away, I called my adjuster from Allstate insurance company, who inspected my car and he stated that sunroof was working perfectly when he inspected my car before the service tech took it apart. He even tells me that this is unacceptable because it was in good condition. I spoke with the service manager, Greg who told me " the sunroof issue is a common problem" then after I requested to talk to his boss they determined the WATER sitting there, had caused the damaged of the mechanism of the sunroof. However, my claim never mentioned water damaged in my sunroof. There was no water marks or water damage on the roof of my car or water leaking in my seats( I have pictures to prove it).The report from the adjuster from Allstate reflects the same. I picked up my car July 5,2017 with dirty floors and half of my sunroof shade in place. Tested sunroof and it does not work. The Service manager advised me not to open it and try to sell it to someone who is willing to fix sunroof. And that if I try to trade it in as it is they wont even look at sunroof. The service at BMW of Sarasota is unacceptable. I believe they damaged my sunroof and must repair it and properly fix my car as they were paid by Allstate. I have pictures to prove the carpets were never cleaned. I believe they kept my car there so long to let it dry out and never cleaned my carpets.This has been the most frustrating and stressfull experience and so inconvenient.Its not right for BMW to do this to anyone. Its unacceptable to return my sunroof in pieces. They pride themselves at being the best but this time the best was not delivered. I took my BMW X 3, to get service for the eccentric shaft sensor on 6/6/2017. The issue was repaired, after debating the price with Maria the service advisor, because of the labor. They wanted to charge me an additional fee after they had agreed on a set price. I picked up my vehicle on June 9,2017.I didn't drive it because I didn't want to add miles, since I had plans to trade it in. The car was in my driveway till June 16. when I opened the car I noticed water inside of my car. There was puddles of water in the front and on the back of the floors. My car did not have this issue before I took it in for service. Maria the service advisor told me to call my insurance carrier and get them involved .I called Allstate, my insurance carrier and they opened a claim. They sent an adjuster to inspect it. The new issue was considered a comprehensive loss which they covered. On June 23, 2017 I received a message from the service advisor letting me know my car is ready to pick up. Maria told me everything was removed and cleaned, BUT there is an issue with the rear sunroof. she claimed the shade cover was not returning forward. Right away, I called my adjuster from Allstate insurance company, who inspected my car and he stated that sunroof was working perfectly when he inspected my car before the service tech took it apart. He even tells me that this is unacceptable because it was in good condition. I spoke with the service manager, Greg who told me " the sunroof issue is a common problem" then after I requested to talk to his boss they determined the WATER sitting there, had caused the damaged of the mechanism of the sunroof. However, my claim never mentioned water damaged in my sunroof. There was no water marks or water damage on the roof of my car or water leaking in my seats( I have pictures to prove it).The report from the adjuster from Allstate reflects the same. I picked up my car July 5,2017 with dirty floors and half of my sunroof shade in place. Tested sunroof and it does not work. The Service manager advised me not to open it and try to sell it to someone who is willing to fix sunroof. And that if I try to trade it in as it is they wont even look at sunroof. The service at BMW of Sarasota is unacceptable. I believe they damaged my sunroof and must repair it and properly fix my car as they were paid by Allstate. I have pictures to prove the carpets were never cleaned. I believe they kept my car there so long to let it dry out and never cleaned my carpets. Brought BMW x 3 to get service for eccentric shaft sensor on 6/6/2017. Issue was repaired after battling price with advisor because of labor they wanted to charge when they had agreed on a set price. I picked up vehicle (6/9/2017.I didn't drive it so I didn't want to add miles since I had plans to trade it in.It was in my driveway till June 16. when I opened the car I noticed water inside of my car.Puddles of water in the front and back floors. My car did not have this issue before I took it in for service. I was advised to call my insurance and get them involved .I called Allstate, my insurance carrier and they opened a claim.They sent an adjuster to inspect it. The new issue was considered a comprehensive loss which they covered. On June 23 I received a message from the service advisor letting me know my car is ready to pick up. she tells me everything was removed and cleaned BUT there is an issue with the rear sunroof. she claimed the shade cover was not returning forward. Right away I called adjuster from insurance who inspected my car and he stated that sunroof was working perfectly when he inspected my car before the service tech took it apart.He even tells me that is unacceptable because it was in good condition. I spoke with the service manager Greg who told me " the sunroof issue is a common problem" then after i request to talk to his boss they determined the WATER sitting there was the cause of damaged of the mechanism of sunroof. However, my claim never mentioned water damaged in my sunroof.There was not water marks or water damage on roof of my car or water leaking in my seats( I have pictures to prove it)The report from the adjuster from Allstate reflects the same.I picked car 7/5/17 with dirty floors and halve of sunroof shade in place. Tested sunroof and it does not work.Service manager advised me not to open and try to sell it to someone who is willing to fix sunroof. And that if i try to trade it in as it is they wont even look at sunroof. More