BMW of Rockville
Rockville, MD
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Everyone is very professional. My car was serviced in a reasonable time. Everything was explained to me. My service manager Ali was very professional and helpful. I was greeted and My car was serviced in a reasonable time. Everything was explained to me. My service manager Ali was very professional and helpful. I was greeted and treated with respect at the cashier’s office. My car was returned to me cleaned. The waiting area was clean and comfortable. More
Jarred Brown was outstanding. I have been going to dealership for nearly 20 years and he was the best. He listened and was responsive. He is an employee that should be valued I have been going to dealership for nearly 20 years and he was the best. He listened and was responsive. He is an employee that should be valued above others. More
Although my latest service consultant is wonderful, management is not so great and had previous problems with billing when the car was under factory warranty and recently if I was made aware of the bra management is not so great and had previous problems with billing when the car was under factory warranty and recently if I was made aware of the brake fluid service being covered under the factory warranty, I would have brought the vehicle in earlier but instead had to pay over $200 for the service despite the service consultant discounting it a little. More
Zach was my service advisor and absolutely was best one I have had in many years. He answered all of my questions and gave me some good recommendations. The other staff was pleasant and tried to assist me (C have had in many years. He answered all of my questions and gave me some good recommendations. The other staff was pleasant and tried to assist me (CJ I believe is his name)when Zach wasn’t available. BMW of Rockville is a great place to get you car serviced. More
I have used BMW of Rockville for vehicle service for many years and I recently purchased a new car there. The team is always courteous, attentive and focused on customer satisfaction. years and I recently purchased a new car there. The team is always courteous, attentive and focused on customer satisfaction. More