BMW of Rockland

This visit was for sales. Mr Carpenter is a pleasure easy to deal with. He has excellent knowledge of the various vehicles, thoroughly answers questions but never pressured me. As his customer for now easy to deal with. He has excellent knowledge of the various vehicles, thoroughly answers questions but never pressured me. As his customer for now three vehicles I have always completely as ease working with him. I have had many prior visits both for service and other sales. Service there has been equally exceptional; appointments are easy to make, service is timely and the service and parts sales personnel reps are polite and helpful, in particular Dan Murray. More

I did a rant on an e-mail that I sent in response to a web add from the BMW Gallery Group. My cooling system had been acting crazy for about 6 months, and I was really worried I was doing damage to the e web add from the BMW Gallery Group. My cooling system had been acting crazy for about 6 months, and I was really worried I was doing damage to the engine. I had researched it at a couple of BMW websites, and checked it out with other owners I knew locally. I had brought the car to Norwell before for the same complaint, in June, and at that time they said it was normal. This time Katy Ellis, service administrator, fielded the problem and was persistent for 2.5 days of service time to get the problem finally fixed. I urged them to take the car out and drive it for long drives- to really get the car fully warmed up, so that they could fully experience the turbo jet engine radiator noise. I told them to take it to the other dealer for parts if they want- Katy accommodated my wishes, and finally, at the end of day two, the car threw a code- bad thermostat temp sensor that cracked the mystery. The next day, the new thermostat/sensor was installed. Over last weekend the car got the acid test- going to the western part of the City of Boston, 120 minutes in, 120 out, in horrendous traffic back to my house. The car ran about 10 degrees Celsius cooler the whole time (20+ F.) and I only heard the fan come on once the whole grueling city-stop and go trip. Without Katy hanging in there with it we wouldn't have got it done. She was fabulous. I think she called me 6 times to keep me abreast of the progress. More

Greg made the process of finding and purchasing my 535xi a pleasure! His knowledge of the car and its specific features along with the available services (extended maintenance warranty, Simoniz Glasscoat, a pleasure! His knowledge of the car and its specific features along with the available services (extended maintenance warranty, Simoniz Glasscoat, financing, etc..) was very helpful. I would highly recommend Greg and this dealership to anyone! More

I would like to give BMW Gallery of Norwell the highest rating possible. I have been dealing with this business for over 10 years and I have had nothing but exemplary service. They have gone out of their w rating possible. I have been dealing with this business for over 10 years and I have had nothing but exemplary service. They have gone out of their way to make my purchase and service as easy for me as possible. They have given me quick friendly service, picked up and delivered my cars or given me loaner cars to use.I have purchased many cars from them and will continue to do so in the future. More

This is the 5th BMW I have leased from BMW Gallery Norwell. Greg was a wonderful salesperson. He made the process easy. From negotiation to paperwork to keeping me apprised of when the car would be in Norwell. Greg was a wonderful salesperson. He made the process easy. From negotiation to paperwork to keeping me apprised of when the car would be in to picking up the car, the service was great! Greg also took the time to walk me through all of the features of the car. By the way, it is an awesome car! More

The Norwell dealer was a very pleasant experience for me. The salesmen, Bob Carpenter, and business manager, Dave Nourse, were very detailed and answered all my specific questions. I clearly understood all The salesmen, Bob Carpenter, and business manager, Dave Nourse, were very detailed and answered all my specific questions. I clearly understood all my options, had sufficient time to test drive a few vehicles, and was pleased with the way they handled negotiations throughout the process without being to pushy or forceful. I also received a great summary from Dave on the additional options and features that bmw offered in regards to extended warranties, simionizing, and overall packages that were avaialble. The day I picked up the car Bob also gave me a great "hands on" tutorial of the specific functions within the car and explained all the details of the navigation system, sound system, and settings within the car. Both gentleman had a genuine interest in teaching me all they could about the car prior to leaving the dealership. All the paperwork was handled in an expeditious manner by Dave and the whole process was simple and fluid. The overall experience was not only painless but enjoyable. Best regards, Regis Coyne More

I (thankfully) rarely have to take my CPO X3 for service. However, when I do, I can always count on Gallery to provide me with cost effective, timely service with a smile. The entire process is so painless. However, when I do, I can always count on Gallery to provide me with cost effective, timely service with a smile. The entire process is so painless. The car is always clean and I never have to return for the same issue. They always listen to my crazy sound effects and concerns and never laugh at me. They are honest when it comes to what I can expect for cost or time without my car. More

Katie Ellis is the BEST. She takes care of her customers efficiently and with a smile. I have bought 5 BMW's through the Norwood dealer and when I need to go in for service Katie is organized and friend efficiently and with a smile. I have bought 5 BMW's through the Norwood dealer and when I need to go in for service Katie is organized and friendly. She always takes that extra step to make sure her customers are happy. More

I had the opportunity of purchasing a 2008 BMW 535XI. I had a great team of guys who pull together and made my experience one of the MOST pleasant and comfortable one. I was VERY PLEASED by thier professi had a great team of guys who pull together and made my experience one of the MOST pleasant and comfortable one. I was VERY PLEASED by thier professionalism and knowledge in helping me to make one of my largest purchases. Allan Zaidan, David Nourse, Greg Smith and Jimmy Witter could NOT do any better in delivering a better experience to me. All the people show unity in delivering top-of-the-line services to me this past weekend;10/08/2010. I will recommend this dealership to ANYONE who is looking to buy a BMW. Hands down, the best sales and customer service people I have dealt with to-date. More

I had gone there for simple service; and they scared me with tons of repairs and made me spend about $2500. And i took the car home and it was dangerous and scary. All the light in the dash board i never s with tons of repairs and made me spend about $2500. And i took the car home and it was dangerous and scary. All the light in the dash board i never seen before went off. I kept chasing them on the phone and they never returned my phone call. I am talking to my lawyer and filing a complaint to BMW Munich at the same time. Clark Griffin i a BIG game player; cheap and low games. He will scare the hell out of you like a bad doctor. Initially he asked for $5000 and i declined some of them services. I DO NOT think their service techs are skilled; i peeked in they were bunch of school kids or trainees. This is a greedy place. Just avoid. ==================================================================================== My lawyer gave me huge estimate and discouraged me on any success. I called other dealers to access the service provided by BMW Gallery and they declined and chickened out. So i took the car again to BMW gallery and they charged me extra grands claiming something else broke (though relevant to their prior service). I do not think there is any way we customers can win in this game. We are enslaved to the dealer's mercy. I agree and understand that dealers create lot of jobs and spend money into economy. But this dealer raged pillage against customers. More