BMW of Riverside

I have now purchased my 6th car from the sales team BMW of Riverside. For Christmas I traded in my wife’s 325ci for a 2010 528I, she had no idea she was getting it until she opened her presents Christmas of Riverside. For Christmas I traded in my wife’s 325ci for a 2010 528I, she had no idea she was getting it until she opened her presents Christmas day, with the car delivered to the driveway that morning. This dealership is one of a kind, from walking in the front door to driving away, the customer service is awesome. Pablo gives a demonstration like no other of the features and driving capabilities of the vehicles. The sales team makes the experience effortless and stress free without the high pressure sales tactics, as your typical car dealership does. Cici in finance made the paperwork a breeze while thoroughly explaining the terms of the contract. Thanks to the Pete and Danny, I was able to get a set of wheels, that catch your eye, without breaking the bank. Including some additional features I wanted. Chuck runs a great service department that had the car in and out with the new wheels and extra options, without any delay. If you think you have had a good sales experience, they will show you a great one! Thank you BMW of Riverside!! More

I am very pleased to call BMW of Riverside the #1 BMW Dealership! John Horgan, Service Advisor provides prompt and polite customer service. Along, with Jana Malone who schedules appointments in a cheerfu Dealership! John Horgan, Service Advisor provides prompt and polite customer service. Along, with Jana Malone who schedules appointments in a cheerful and efficient manner. I enjoy stopping in and referring all my friends and family to this dealership. I have been in Customer Service for over 30 years and I have owned 2 Mercedes,1 Nissan and 1 Pontiac however my last two cars have been BMW 7 series and the ride and comfort is outstanding. As consumers, we all have choices however, I choose BMW of Riverside because the staff treats customers the way they would want to be treated. They are polite, knowledgeable and will go the extra mile to get your questions answered. Thanks Again BMW of Riverside and Happy New Year! Gwen Ward More

THIS 7-SERIES (2010)WAS THE THIRD 7-SERIES THAT I HAVE PURCHASED FROM RIVERSIDE BMW AND 2002,2006 & 2009'SEXPERIENCE OF WORKING WITH MR.DAVIS & MR.SMALL WAS A STELLAR EXPERIENCE,INCLUDING ORDERING,&PLANNI PURCHASED FROM RIVERSIDE BMW AND 2002,2006 & 2009'SEXPERIENCE OF WORKING WITH MR.DAVIS & MR.SMALL WAS A STELLAR EXPERIENCE,INCLUDING ORDERING,&PLANNING THE EUROPEAN-DELIVERY'MADE THE EXPERIENCE ONE OF THE BEST VACATIONS THAT MY WIFE(OF 49 YEARS)& I HAVE EVER DONE! THE DELIVERY-SERVICE AND FOLLOW-UP WAS STELLAR! THIS WAS OUR SECOND EUROPEAN DEL. & THE PLANNING & DELIVERY BY RIVERSIDE B.M.W STAFF- MR DAVIS & MR.SMALL WERE RESPONSIBLE FOR AN EXCELLENT EUROPEAN-EXPERIENCE! MY WIFE AND I ARE WILLING TO SHARE OUR JOY ABOUT B.M.W. OF RIVERSIDE IF ANYONE IS INTERESTED. THIS DEALERSHIP IN MY 8+ YEARS OF ASSSOCIATION HAS BEEN EXCELLENT, AS A BUSY PHYSICIAN IN PRACTICE,I'VE NEVER HAD TO COMPRIMISE MY PRACTICE DUE TO AN AUTO INCONVIENCE-THEY ARE EXCELLENT WITH THE PERSONAL-COUSTOMER-SERVICE & I NEVER HESITATE TO RECCOMEND THEM TO A COLLEAUGE . THANK YOU! DR. & MRS. JOHN HARSANY,JR. HEMET,CA. More

The service department is very easy to work with and always exceeds my expectations.After having a routine brake service our car had a few small dents on the roof between the sunroof and windshield. I w always exceeds my expectations.After having a routine brake service our car had a few small dents on the roof between the sunroof and windshield. I worked with the service rep without questions they accepted responsibility and had the dents fixed. This is total ownership and certainly exceeded my expectations. You can not find this kind of customer CARE at just any dealership. IT IS EVIDENT ON ANY SERVICE THEY PROVIDE.They provide what I call Principles for Excellence: Service Commitment Ownership Teamwork and Ethical Behavior. More

I had my 2006 330 serviced for a fluid leak which turned out to be a sealing sleeve for the transmission. I was just outside my warranty but John Horgan, my service adviser, honored the warranty anyway. H out to be a sealing sleeve for the transmission. I was just outside my warranty but John Horgan, my service adviser, honored the warranty anyway. He also set me up with a loaner at no charge and finished the job while I was at work. After the technician replaced the sleeve and test drove the vehicle he found out the transmission pan was leaking and replaced that as well. After work I picked up my vehicle which they had washed inside and out and drove it home. I was very impressed and plan on being a loyal customer because of the quality of service they provide. Thanks again John. More

I have been dealing with the BMW of Riverside dealership for a couple of years and have found that they are responsive to all of my needs. Tim Burgess, Service Rep., has created such a great experience for for a couple of years and have found that they are responsive to all of my needs. Tim Burgess, Service Rep., has created such a great experience for me, that makes me feel like I will always drive a BMW. More

I have been a customer of BMW of Riverside for my entire driving career, over 23 years and have owned 7 BMW's, all from BMW of Riverside. Additionally I have always serviced my vehicles with BMW of Riversi driving career, over 23 years and have owned 7 BMW's, all from BMW of Riverside. Additionally I have always serviced my vehicles with BMW of Riverside. I have found the entire staff of this dealership 100% committed at all times to my complete satisfaction and can honestly say that I have in all cases been more than pleased with the level of professionalism and high quality of service I've received. There are a lot of exciting makes of automobiles, BMW of course being one of them, but frankly I could not imagine buying any other as I couldn't imagine a better sales and service experience being available anywhere else as I have experieinced at BMW of Riverside. Sincerely, Brad S. Alewine More

The service I have recieved at BMW of Riverside has been excellent. My first expierience was buying a 530i (2006). The sales person was informative and helpful. I now have an M5 (2006) which has been exc excellent. My first expierience was buying a 530i (2006). The sales person was informative and helpful. I now have an M5 (2006) which has been exclusivly serviced at BMW of Riverside. Tim Burgess has been a standout in every way. Tim is knowledgable and has always provided the highest level of service for all of my needs. I recently was hit in the rear end. Tim was there for me, helping me connect with BMW of Riverside's repair shop. Tim took ownership of my problem to the point that I thought that BMW of Riverside was going to be doing the repair. I didn't realize until later that Tim has connected me with the body shop that does BMW of Riverside's repair work. Tim has taken the time to get to know me and my family. Tim seems to embody the committment to excellence that BMW of Riverside stands for. Thanks to the entire staff of BMW of Riverside & ecspecially Tim for his great service. Kelly B. More

I wanted to compliment a member of your sales team at I wanted to compliment a member of your sales team at Riverside BMW. I had been searching for the perfect 328 Series for several weeks and had been I wanted to compliment a member of your sales team at Riverside BMW. I had been searching for the perfect 328 Series for several weeks and had been to every BMW dealership from Palm Springs, to Thousand Oaks, to Mission Viejo. After test driving numerous BMW's and experiencing numerous salesman who were not knowledgeable or appeared not to care, I was lucky enough to have finally met Steven Auerswald. Steven was attentive and knowledgeable and listened more than he talked. He found exactly what I was looking for and I have been extraordinarily pleased with all his follow up to ensure every step of the transaction was met to my satisfaction. I had been a loyal Long Beach BMW customer having purchased 4 new or certified BMW's over the past 12 years. Unfortunately the individual I had worked with all these years is no longer working due to health issues. I feel confident in saying you have gained a long term-repeat customer because of Steven. More

This was the best experience I have had when purchasing a new car - everyone I dealt with was extremely helpful. I am a former 2 time Lexus owner and decided it was time to move up to a BMW and it was the b new car - everyone I dealt with was extremely helpful. I am a former 2 time Lexus owner and decided it was time to move up to a BMW and it was the best decision I ever made after shopping at the dealerships in Ontario and Irvine BMW was clearly in a class of its own! More