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BMW of Riverside
Riverside, CA
444 Reviews
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Showing 444 reviews
December 10, 2015
DOING ONLY "SALE". NO CLIENT CARE HERE I made my appointment to return my lease car and get next bmw lease here and confirmed it twice before I go in. even on the day I return it, double ch I made my appointment to return my lease car and get next bmw lease here and confirmed it twice before I go in. even on the day I return it, double checked the time I go in there. When I went there, no one answered exactly where to go and what to do. I waited and waited finally, I met a sales manager, Doug Small and his answer was this. They do not have my appointment showing on the system and the person who is in charge for lease return is with another client. ( so what, don't even try to meet the right person??? ) Plus, If I want to return it that day, they would take it to auction to get estimated value of the car so I asked, that is how people usually do when they return the lease car. he answered, no usually they do inspection at the dealer and only 20% would do this way. ( maybe not even 20%) so I had to take the car with me and left the dealer with corp. office contact number. ANYWAYS I MADE A APPOINTMENT AND WENT TO ANOTHER DEALER NEXT DAY. (DONE SAME DAY) they took my lease return VERY NICELY AND PROFESSIONALLY. TOOK ONLY 15. FOR INSPECTION AND PAPERWORK. I NEVER HAD SUCH EXPERIENCE WITH RANGE ROVER BUT BMW RIVERSIDE REALLY DISAPPOINTED ME. NO MORE BMW PERIOD. More
by aj79
Employees Worked With
doug small
November 26, 2015
Treated Exceptionally at all facets of the transaction!!! I am a repeat client of BMW of Riverside. This was my 6th vehicle purchased at BMW of Riverside since 2005. My lease was close to being up but I was I am a repeat client of BMW of Riverside. This was my 6th vehicle purchased at BMW of Riverside since 2005. My lease was close to being up but I was over on the miles. Larry Winkler has been my "go to" sales person for years becasue he is the most honest, strait forward, no nonsense person I have ever dealt with. There are no games with him. We found the car that had EVERYTHING I wanted. He took me into see Ty, when I explained that I needed help with my last 5 payments and did not want to roll them into the new loan, Ty worked an amazing scenario out for me. What made it work so well was that I told them what I needed and they made it happen. I also need to give a mad shout out to Jennifer in Finance who explained everything to me. She did not pressure me and was beyond helpful to me. I will be buying another car from them in the next 120 days for my wife. Finally, I have read the last 50 reviews on this site and I noticed that the majority of them are 5 stars and there are a few that are one star. People who are espousing words like thief, liar, and dishonest. One review was mad because he had bad credit, the other was mad because he came back later and the car was sold, that the payment was not what one thought it would be etc. These are all "situational items" and NOT integrity issues. I have never had anyone at this dealership lie or omit to me in several dealings in the last decade. I know that buying a car is an emotional and sometimes a "draining" experience, but if anyone in any department ever tried to "game me" I would not be back. That is just not my experience. Shuck and Jive is not what I have ever found or heard first hand from others about this dealership. More
by DavidJames
Employees Worked With
Larry Winkler was my sales adviser, Ty Sales Manager Jennifer in Finance
October 16, 2015
exellent buying experience Two weeks ago pass to visit BMW of RIVERSIDE. to check if you really had a car for sale I saw an ad on the Internet. It is a pre-owned car, but the c Two weeks ago pass to visit BMW of RIVERSIDE. to check if you really had a car for sale I saw an ad on the Internet. It is a pre-owned car, but the car had always dreamed of and that was within my budget. Indeed they had the car and the sales team SUJAN and MARK. A friendly manner and professional And without pressure they helped me realizer my dream. Unfortunately, as can happen with a car and some miles. There was a problem in the navigation system. But SUJAN and MARK were in charge of this problem with ROCHELEAU RYAN gave me support and professional service we expect from a company like this. I am very grateful to this great team of sales and service BMW of RIVERSIDE. And I also want to thank the DIANA REQUENA kindly way I deal as professional and attentive giving me another car support to continue my work while my car was being repaired. Thanks to everyone at BMW of RIVERSIDE been a wonderful experience to. Ramon Ortega. More
by ramon ortega
Employees Worked With
SUJAN ,MARK ,RAYAN, DIANA
September 16, 2015
Do Not Trust, Scams and sales tactics, Disregard, Neglect On September 14, 2015 I called bmw of riverside and spoke to Justin the dealer. After some negotiations we reached a price which was agreed upon. I to On September 14, 2015 I called bmw of riverside and spoke to Justin the dealer. After some negotiations we reached a price which was agreed upon. I told Justin that I would be in the next day around noon. As agreed I did show up with a check for the promised amount on a pre paid lease which was $19,800. When I got there after the test drive, we proceeded to signing papers as well as a credit inquiry. I asked if we could raise the milaege allowance when Justin went to check, he came back with the manager Ammar Haque. Ammar proceeded in a very rude and arrogant way to tell me there is "problem" which he proceeded to blame an "older employee" who probably has trouble seeing named "Ty". Ammar said that the price has now gone up to $25,800. As I was trying to resolve the issue Ammar continued with a grin repeating "there's nothing I can do" several times. I try'd resolving the issue myself as the "manager" had zero problem solving skills nor customer service. I told him to discount the price of the lease which he raised $6,000 to $25,000 total, meet me between the original promised price and the new price he came up with, give me anything in order to resolve the issue but Ammar Haque continued repeating with an arrogant grin "there's nothing I can do" I explained to him that I drove two hours to get to him, took a day off of work, that they ran my credit, that I had a check written, sold my car, however no mater what I told Ammar Haque he continued to repeat "there's nothing I can do". I asked to speak to someone else he said there's no one else here and it was 2 P.M on a Tuesday. I continued to explain my situation again and that I drove two hours, took an expensive business day off, had my credit ran, signed the papers, etc, however Ammar responded with a grin "there's nothing I can do". He said nothing other than that the entire conversation. Ammar Haque and non existent managers did not handle the situation and their mistake in a professional and respectable manner at all. This is one of the most terrible customer service experiences I have ever dealt with. I will not be returning to BMW of Riverside again as they do not treat their customers professionally or respectfully. Managers are not available to help and the dealers don't care to resolve the situation. I would not recommend these scammers to anyone. Truly unacceptable service. More
by Eli8181
Employees Worked With
Ammar Haque
September 10, 2015
First time lease - white gloves service Larry Winkler was a real pleasure to work with. Very nice, not pushy and extremely knowledgable about BMWs. This was by far the easiest transaction Larry Winkler was a real pleasure to work with. Very nice, not pushy and extremely knowledgable about BMWs. This was by far the easiest transaction I've ever had with a car dealership. Call Larry, you won't be disappointed. More
by ahicks
Employees Worked With
Larry Winkler
August 30, 2015
Do not trust this Dealer Yesterday I have made an appointment to see a car from their stock.They sold the car but never contact me to let me know.They just ignore me. Yesterday I have made an appointment to see a car from their stock.They sold the car but never contact me to let me know.They just ignore me. More
by BmwX5
Employees Worked With
Mike,Cynthia Gomez
August 15, 2015
Excellent dealer experience Honestly hands down the car buying experience we've ever had. Went in for service actually and ended coming out with a certified 5 series. Great great Honestly hands down the car buying experience we've ever had. Went in for service actually and ended coming out with a certified 5 series. Great great great experience. Highly recommend this dealer & Craig in certified preowned sales More
by Bojoyner3468
Employees Worked With
Craig deloach
July 08, 2015
2009 bmw 740li Amarillo was good in knowledge of car but did not give me good deal at all because have bad credit and did not push to get more my trade so would not Amarillo was good in knowledge of car but did not give me good deal at all because have bad credit and did not push to get more my trade so would not a bmw in the future . A waste of time More
by Chicomana
Employees Worked With
Amar
May 22, 2015
BEST CAR BUYING EXPERIENCE EVER! My name is Vic and I am a self confessed car maven. Yesterday : 5-21-15 I went to BMW Riverside and had the absolutely BEST car buying experience I ev My name is Vic and I am a self confessed car maven. Yesterday : 5-21-15 I went to BMW Riverside and had the absolutely BEST car buying experience I ever had. Emil was so very helpful in getting me my DREAM F-82. Emil worked diligently to honor the promises we had worked out on an earlier visit. I was not only able to order my special dream car....but also got some custom carbon fiber parts as well that is like icing on the cake. Riverside BMW is full of courteous professionals with a no pressure helpful attitude. I did a TON of research and shopped every BMW dealership in so cal. I chose Riverside because Emil and his staff made me feel comfortable and relaxed as well as attending to all the small nuances that a maven like myself has. I could not give Emil and the is dealership a higher recommendation. If you want the best BMW experience ever.....Riverside is the place. More
by vwalker
Employees Worked With
Emil & Andrew
March 05, 2015
Effortless car buying experience Chris S and CC had everything (car & paperwork) ready for me before i arrived at the dealership. It literally took me 6 minutes form the time I arri Chris S and CC had everything (car & paperwork) ready for me before i arrived at the dealership. It literally took me 6 minutes form the time I arrived to the time I was driving my new car home. More
by MG
Employees Worked With
Chris Sharpe
