BMW of Ridgefield

Customer service exceeded my expectations in everyway. Pricing drew me to this dealership and the service will keep me coming back. This was by far my best vehicle purchasing experience. Pricing drew me to this dealership and the service will keep me coming back. This was by far my best vehicle purchasing experience. More

I recently decided to upgrade my honda for a new luxury car and was kind of on the fence between a BMW and an Audi. The BMW Ridgefield dealer showroom made my decision lot easier. James was my client advis car and was kind of on the fence between a BMW and an Audi. The BMW Ridgefield dealer showroom made my decision lot easier. James was my client advisor who was attentive to all of our needs, listened to us and surprisingly turned out to be more knowledgeable about the car than I had anticipated. He quickly helped us narrow down to a set of options that both my wife and I were looking for and gave us a good price for the trade in as well. I should mention that even though we were sold pretty much at the end of our discussions with James to go for the bmw, I still wanted to check out an Audi to compare. And, what a comparison it turned out to be. We returned back to BMW ridgefield same day to sign up for a new 328i xdrive. I tend to look at statements like 'we will take care of your needs, call me anytime' etc with a pinch of salt but James followed through on his commitments each time. I usually get a response from him on my emails in less than 10 min. He even called me back on a day that he was off, certainly felt good. After signing up, we worked with Azi to close out financials and he was great to work with. Azi is very pleasant, takes time to explain everything in detail and again follows up on every item be it on a phone call or email. Overall a great beginning, look forward to a consistent and similar experience going forward. More

This is my overall impression of this dealer since my order in 2008. Dealt with Bob Mahoney. He was enthusiastic, thoroughly knowledgable about his products and a pleasure to work with. At the time I order in 2008. Dealt with Bob Mahoney. He was enthusiastic, thoroughly knowledgable about his products and a pleasure to work with. At the time I ordered the car, I specified a sport package but asked that the wheels/tires be downgraded to the regular all seasons. Bob said this could be accomodated and we placed the order. Three months later the car arrived from Germany (after a really long EPA approval delay in Newark), but with the wrong wheels/tires. Bob was mortified with the error. They worked with me and eventually I bought a second set of deeply discounted wheels and put snows on them. Every time I've seen Bob since, he has apologized for the error three years ago. The service department is solid, and has continually improved over the time I've owned the vehicle. I don't remember the names of the service advisors well enough, but Steve, who I've dealt with most recently, is very courteous, professional and values his customer's time. Over the past year or so, the dash of my 2009 135i started to show the outline of the airbag on the passenger side. I no more than mentioned this in passing to Steve on a regular service visit. He said he'd look into it, then called to say they would replace the dash as a warranty item. I never expected that, because there was certainly nothing functionally wrong with the dashboard. Now my three year old car has a new dash. Most recently, on another regular service visit, I started to mention that the matte coating on my steering wheel had peeled off in a couple of spots. Steve stopped me midsentence and said he knew all about this problem, and would replace the steering wheel. I get my new wheel next week. Finally, as my car approaches the expiration of the warranty next year, Steve has shown me the schedule of upcoming service for my car so I can be sure to get the major brake service done under warranty, just before it expires. This is my first BMW, and I appreciate this service; I have not seen anything like it from the three Audi dealers I have dealt with in the past. The only negative... the wait for a service loaner has steadily increased over the past three years from a couple of days to a couple of weeks. More

After enduring the worst possible ownership experience at a competing litchfield county dealer on my 5 series; we were prepared to quit the brand altogether. With some inquiries we decided to try bmw of ridg a competing litchfield county dealer on my 5 series; we were prepared to quit the brand altogether. With some inquiries we decided to try bmw of ridgefield. Upon arrival we were introduced to James Skarzenski,who with patience and product knowledge surpassing associates twice his age put us at ease, and found a solution to our needs. James exhibits a genuine desire to help clients find the perfect car as well as a passion for the brand. I also give him highest marks for communication and transparancy. Trading every three years or so will add up to many cars; and I hope James will be there for those sales. I cannot close without mentioning finance manager Azzi; who demonstrates extraordinary friendliness,professionalism and knowledge. I look forward to working with him many times as well. Kudos also to the owners for keeping the dealership clean, and organized in the midst of a major addition-renovation and for choosing skilled,talented individuals to represent you. More

Asking a customer to pay for $2500 car repair with cash or a certified bank check is unreasonable---particularly when we have made credit card payments all along. The car is only three years old and the c or a certified bank check is unreasonable---particularly when we have made credit card payments all along. The car is only three years old and the car is in the shop all the time because the engine light comes on consistantly--- with a recent failure of the turbo. The car has been serviced many many times due to the engine light coming on during the warranty period. I get a sense that the dealer waited for the warranty to expire so that this costly problem is funded by the customer. I recommend that BMW of Ridgefiled remove the sign that claims "a coffee maker is more costly to maintain". It is unfortunate that BMW corporate will not fix the turbo issue. BMW recalled these cars for the fuel injector pump issue but I imagine there are other customers who have or will have a similar turbo issue. If we had known that there will be a $5000 repair issue before 100,000 miles, we would not have purchased this car or we would have purchased an extended warranty---which would be less than this one repair project. More

Straightforward, helpful, and very cool people overall. Straightforward, helpful, and very cool people overall. Dave Quaglio great service, helpful and patient. Highly recommended. I never felt pressured Straightforward, helpful, and very cool people overall. Dave Quaglio great service, helpful and patient. Highly recommended. I never felt pressured or rushed. They did not keep calling me or emailing to try and close the deal. Was able to test drive a vehicle without any hesitation. Purchsade a vehicle, and they spent a lot of time going over the vehicle with me which was very helpful. More

Working with James was fun and productive. I wasn't sure what I wanted and within 2 hours, we narrowed it down, after test driving 2 cars. He listened, and came back with relevant suggestions. I ended up what I wanted and within 2 hours, we narrowed it down, after test driving 2 cars. He listened, and came back with relevant suggestions. I ended up in a 2008 certified pre-owned with 15,000 miles on it, 328xi. I love the car. One thing to note that was slightly unsettling. James was up front that he would try to sell me a NEW car instead of pre-owned for the same price. He came back with a loaded 2011 328xi, and when he explained the financing option, after paying about 400 a month for 5 years, I would still owe $17,000 on the car. This was called "Select Financing" and I found it to be ridiculous. I could not believe that he was selling it with a straight face, but I guess that it works for some people - not me. I came on the hottest day of the year and they were having a barbecue sales event. I made it clear that I didn't want to wait on line, did not want to eat, but merely wanted to do the deal. They understood that and immediately introduced me to James who personally attended to me the entire time, even though he could have been part of the sales promotion. Nice job there. James was fantastic - highly recommend. More

We had an excellent buying experience at Ridgefield BMW. Friendly, personal service from professionals. Great product, reasonable price and the staff was wonderful to deal with. Highly recommend! Friendly, personal service from professionals. Great product, reasonable price and the staff was wonderful to deal with. Highly recommend! More

I have leased or purchased many cars from BMW Ridgefield and have always had a great experience. My Salesman, Bob Mahoney, is the best in the business. He knows the cars inside and out, and works harder th and have always had a great experience. My Salesman, Bob Mahoney, is the best in the business. He knows the cars inside and out, and works harder than anyone to ensure a great experience before and after he delivers the car. Other dealers play games and never remember you. When I walk into Ridgefield, I am treated like family. You've got to got to BMW Ridgefeld and ask for Bob Mahoney More

Prior to moving to the area, I had a bad experience with a dealer in Long Island. It would take a month or more to get a service appointment and my car was never ready when they said it would be. On my fi a dealer in Long Island. It would take a month or more to get a service appointment and my car was never ready when they said it would be. On my first service visit I told Steve that I loved my car, but so far hated my dealership experience. I believe my exact words were... "They sucked. I hated them. I don't want to hate you. I love my car, but I will change the make on my next purchase if this is not a good experience." They have not disappointed! Steve is the best service professional I have ever worked with. He's got great "car-side manner." He totally understands what is important to his clients and treats everyone like they are the most important one coming through the door. Earlier this month, we bought our third certified used vehicle from Kelly Grant. She is a fantastic sales professional and understands our needs. She listens to what we want and delivers exactly what will fill our criteria. I love my X5 (the second one we've gotten from them) and my husband loves his 528xi. I put 160K miles on my last car and had no maintenance complaints. My husband is thrilled. His last car was a new Subaru... or as I call them Suba-booooos... and was constantly in the shop. For the same money, he's got a reliable certified used vehicle that over delivers in style, luxury and performance. We are really happy. Can't wait to see the new building. More