BMW of Ramsey

I had the unfortunate experience of hitting a massive pothole on the way to work this morning resulting in blowing out a run flat tire. Since I purchased tire insurance through BMW when I leased the car pothole on the way to work this morning resulting in blowing out a run flat tire. Since I purchased tire insurance through BMW when I leased the car, I called the service desk to find out the procedure of getting the tire replaced. the car is not equipped with a spare and cannot be driven. Maria was most helpful by looking up the name of the insurer, the policy number and a phone number so that I could contact them and find alternative places that would honor their policy. I am most grateful for her assistance. More

Went to see Maria to purchase an extended service contract for our 2011 BMW that we purchased from Prestige. She was very professional a was a pleasure to deal with. Every time I go to the service contract for our 2011 BMW that we purchased from Prestige. She was very professional a was a pleasure to deal with. Every time I go to the service department I am amazed at the attention my car and I receive. Keep up the good work! More

Visited Prestige Motors a couple times and on the last visit I purchased a BMW M5. Lori Asserson and Shawn Holmes helped me with the process and it was by far the best experience I have had car shopping. visit I purchased a BMW M5. Lori Asserson and Shawn Holmes helped me with the process and it was by far the best experience I have had car shopping. Shawn who is the Finance Advisor went above and beyond to help me get the deal I was looking for and they both really just want to satisfy the customer. After purchasing the car i was met by Dan Jo who was the delivery specialist and was very helpful with showing me the ropes on my new BMW. I would recommend anyone to go up to Prestige BMW to visit Lori and Shawn. More

I consider myself a car enthusiast, while someone who also despises the car buying process. I'm also a very busy and very demanding buyer, because I think I know what I want but can also frequently chan also despises the car buying process. I'm also a very busy and very demanding buyer, because I think I know what I want but can also frequently change my mind. In September of 2013, I put a call into Prestige BMW when I saw a BMW M3 on autotrader.com at their dealership. When I asked to speak to a salesman, the receptionist put me in touch with Michael Rossi. It was late, and the dealership was about to close, but Michael walked me through all the M3s the dealership had in stock. I quickly changed my mind about the M3, but Michael kept in touch, checking in occasionally to see if he could help me find a car. Not in an annoying or persistent way, but in a very friendly and cordial way. In November, I realized I wanted a new car for my wife and I and settled on a rear-drive BMW 435i. As I had been in contact with Michael, and he was very friendly, I called him up hoping to order a 435i with a specific color-option configuration. Michael gave me a great price on a custom order, and was constantly there for me when I changed my mind on color/options before the order locked and wanted to check in on delivery status. He helped get an allocation for a rear-drive 435i (which just isn't a common order in NJ) quicker than I expected, and ran me through financing options. On the week leading up to my car's delivery, Michael called just to check in and let me know the car hadn't arrived yet, which was very courteous (as he knew i was anxiously awaiting its arrival). When the car finally arrived, my wife and I took the train from our job in Manhattan to Ramsey. Michael was kind enough to personally pick us up at the train station, which was our first time meeting him in person after working a deal out on the phone for weeks. As Michael had worked out virtually all the specifics of the deal with me over the phone, the delivery day at the dealership was just a fun experience. Mark Ellwanger in Finance worked through the paperwork, helped me choose some of the insurance options I wanted (wheel and tire insurance are a must for me with 19" rims), and also locked in a great lease rate for me from the prior month that had since expired. Mark was just a pleasure to deal with, with great conversation and made paperwork a breeze. After this was completed, Klaudia did the delivery run through with us and made it quick and fun (as we were anxious to drive our new car!). She helped us set up our BMW Assist, among other things. I consider myself tech savvy, but she showed us several things with the car we wouldn't have figured out and got us on the road quickly. It's very difficult to carry out a transaction like this over the phone for weeks, and leave a buyer feeling like they are a VIP-level client. This is what Michael did, and kudos to him for it. The delivery day experience with Mark and Klaudia only solidified that this is a high quality operation, with very special individuals who take pride in providing a very high level of customer service. I look forward to other buying experiences with these individuals and this dealership, and Michael, Mark and Klaudia receive my highest recommendation. Sincerely, Damian More

The good news first--Prestige has a great service department--the best I have ever been to. Max is a superior service advisor-as well as his helpers--Jonathan Martinez and Ilya. While I was waiti department--the best I have ever been to. Max is a superior service advisor-as well as his helpers--Jonathan Martinez and Ilya. While I was waiting for things to be completed-We went to the cafe -hopefully it should be a pleasant experience--IT WAS NOT!!!!!! THE DARK -HAIRED WOMAN WHO TAKES CARE OR TH CAFE ( OBVIOUSLY I HAVE BLANKED OUT HER NAME) TOLD US WHATEVER WE TOOK WE HAD TO EAT THERE--NOW I DO NOT WISH TO EAT MT HEALTH BAR OR CHIPS THERE--I MAY WANT TO HAVE IT LATER---- MY POINT IS -THOUSANDS OF DOLLARS HAVE BEEN SPENT ON OUR BUYING AND LEASING BMW OVER MANY YEARS--AND I WAS THERE SPENDING 3400 DOLLARS IN REPAIRS--SHE HAVE NO RIGHT TO TELL ME WHAT I CAN EAT OR TAKE IF THAT IS A COMPANY POLICY== I FEEL IT IS IN THE BEST INTERESTS OF ALL FOR MANAGEMENT TO POST A SIGN STATING THIS POLICY SHE IS EXTREMELY RUDE AND AND A NEGATIVE FEATURE TO YOUR DEALERSHIP, I DO NOT BELIEVE YOU WANT A PERSON LIKE THIS REPRESENTING YOU. YOU ARE A TERRIFIC DEALERSHIP --WHY SPOIL IT WITH SUCH A HORRIBLE PERSON!!! A CAFE IS A PLACE TO UNWIND AND MAKE COMING BACK A PLEASANT EXPERIENCE. DISAPPOINTED BOBBI KIMBERLY More

I bought 3 minicoopers from prestige mini in the past 3 years. I had been in contact with Max Carela since Last year because I was looking for a x5. Max Called me to touch bases with me on January and to years. I had been in contact with Max Carela since Last year because I was looking for a x5. Max Called me to touch bases with me on January and told me that there is a big selection on used x5s. I was not ready to buy a x5 just yet but, Max convince me to go to the dealer to show me the x5s. Max treated me so well and friendly that I ended it up buying a x5. He really went out off his way to help me during the whole proses and after the purchase was finalized. He also called me few times to check if all were ok with the car and to offer me help if I need to get familiar with the car. I am very please with Max Carela's professionalism and willingness to help costumers. base in my personal experience of buying new and used cars from dealers (4 from prestige), Max Carela is a good assess for prestige BMW. and I will certainly recommend him to my friends. More

My Review Of Prestige BMW: I have been coming to My Review Of Prestige BMW: I have been coming to prestige for many years and the reason is the service we get from Maria Sesta. Anyone can sell you My Review Of Prestige BMW: I have been coming to prestige for many years and the reason is the service we get from Maria Sesta. Anyone can sell you a car, but it is all about the service and care you get while you own the vehicle. Maria understands this and goes above and beyond to provide excellent service every time we called her. I highly recommend Maria for any service or warranty needs at Prestige BMW! Maria is the reason We are a loyal customer and recommend Prestige BMW and it's family of dealerships. Go see Maria- she is there for you. You can count on her. Thank you Maria! More

Maria Is the best at her job, she is always current on Maria Is the best at her job, she is always current on pricing and incentives. She provides a level of service that cannot be matched and always has a Maria Is the best at her job, she is always current on pricing and incentives. She provides a level of service that cannot be matched and always has a postive attitude. PD More

When it comes to customer service, Maria goes above and beyond....she absolutely goes out of her way to make your experience with Prestige easier and pleasurable. Her sweet,warm and friendly nature coup beyond....she absolutely goes out of her way to make your experience with Prestige easier and pleasurable. Her sweet,warm and friendly nature coupled with her sincerity makes you feel like she has your best interest at heart. That's a rarity these days. If you are purchasing a car from Prestige, I highly recommend you speak to Maria about your extended warranty options. She will give you easy to understand, accurate info to help you make your decision wisely. More

I'm impressed Omar and Prestige BMW. I purchased a used Land Cruiser and had it shipped to Virginia without inspecting it personally. I had an issue with the car, and Prestige BMW took care of the pro used Land Cruiser and had it shipped to Virginia without inspecting it personally. I had an issue with the car, and Prestige BMW took care of the problem immediately without delay or hassles. I think it says a lot about a person and a company that they don't blow off the customers should any issues arise after the sale. I can honestly say that I was pleasantly surprised by their class and integrity. The communication was excellent throughout the entire process. More