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BMW of Ramsey
Ramsey, NJ
4,508 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 11:00 PM
Tuesday 7:00 AM - 11:00 PM
Wednesday 7:00 AM - 11:00 PM
Thursday 7:00 AM - 11:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,508 reviews
January 02, 2018
Experience at Prestige From being greeted at reception, until delivery of my vehicle- Prestige BMW lives upto it’s reputation. Our Sales Associate was knowledgeable and did From being greeted at reception, until delivery of my vehicle- Prestige BMW lives upto it’s reputation. Our Sales Associate was knowledgeable and did not pressure us. The Product Geniuses, Dwayne and Danielle were helpful and made sure I understood every feature of my new car. The Loan Manager, Rob swiftly corrected a minor error on the contract. Prestige for its atmosphere, business philosophy and customer service receives 5 stars from me. More
by Beamer
December 31, 2017
Happy X3 BMW Owner Today I purchased my first BMW car, an X3. Driving home in the snow , it handed so well. It is a beautiful car. thank you. Our salesperson Tim wa Today I purchased my first BMW car, an X3. Driving home in the snow , it handed so well. It is a beautiful car. thank you. Our salesperson Tim was generous with his time and making sure during my test drive that I felt comfortable behind the wheel. In addition, Daniela was very patient and thorough with all my questions while she explained all the BMW "Bells and Whistles" of my new car. I especially love the X3 sun roof,...I didn't realize I had that feature until Daniela showed me.... Thank you Prestige BMW. The whole sales experience was delightful...see you soon. patty O'rourke More
by pattyO
December 31, 2017
Quick, easy, direct. No hassles 3rd lease with Lori, done totally over email, no hassle, no runaround. Coordinated getting lease returned and new lease done - quick and easy. Kriste 3rd lease with Lori, done totally over email, no hassle, no runaround. Coordinated getting lease returned and new lease done - quick and easy. Kristen awesome at getting us up and running quickly. Less than 1.5h all in all, including inspection and return of prior lease. More
by mcbmw
December 31, 2017
A great place to purchase or lease a car. Prestige BMW offers the most pleasant leasing/buying experience I have ever had. This is my 2nd lease with Lori Asserson. She is an experienced profe Prestige BMW offers the most pleasant leasing/buying experience I have ever had. This is my 2nd lease with Lori Asserson. She is an experienced professional who handles each transaction with ease and grace while eloquently displaying her knowledge of all vehicles available. I would recommend that anyone seeking a new car see Lori first; you won't want to go anywhere else once you do. Additionally, all of the service, sales and tech staff at Prestige are top notch. Kristen Perwas was my tech and knew incredible detail about my new car; she answered every question I had with the patience of a saint. More
by icbm8
Employees Worked With
Kristen Perwas, Lori Asserson
December 30, 2017
Love Prestige BMW Just leased my second 5 series and wow I love this car! Greg Scott was super to work with and I appreciate Dwyane’s help getting me started with all o Just leased my second 5 series and wow I love this car! Greg Scott was super to work with and I appreciate Dwyane’s help getting me started with all of the bells and whistles. But the rock star at this dealership is Diana in Service. Happy New Year to all!! More
by TC22
December 29, 2017
Long term working relationship I have dealt with Lori Asserson for well over 10 years on several cars and each time she makes it an easy process to get the right vehicle at a fair p I have dealt with Lori Asserson for well over 10 years on several cars and each time she makes it an easy process to get the right vehicle at a fair price. I would highly recommend her if you're looking at a BMW. More
by Terry
Employees Worked With
Lori Asserson
December 29, 2017
Andrew made the purchase easy. The X3 was a build-to-order, and from order writing to delivery, Andrew was a pleasure to work with. Courteous, honest and responsive, with very good The X3 was a build-to-order, and from order writing to delivery, Andrew was a pleasure to work with. Courteous, honest and responsive, with very good follow-up. More
by jmp
Employees Worked With
December 29, 2017
Amazing! I have been a customer of Lori Asserson for many years and she is always on point with her professionalism, customer service, and knowledge of the veh I have been a customer of Lori Asserson for many years and she is always on point with her professionalism, customer service, and knowledge of the vehicles. She makes the experience easy and stress-free. Having Lori as my client advisor makes me confident that all my needs will be met. More
by dm123
Employees Worked With
Lori Asserson
December 28, 2017
Poor Customer service I had been with BMW for over 9+ years and everything was good until today, due to Lamont Williams.. I will NEVER go to PRESTIGE BMW again, Thanks Lamo I had been with BMW for over 9+ years and everything was good until today, due to Lamont Williams.. I will NEVER go to PRESTIGE BMW again, Thanks Lamont-great Job!!!. below are my reasons as to why: - I returned my leased car almost a month ago from today 12/27/2017, this "Professional" looked over the car, took the keys, but didn't realize my plates were from NY not NJ. 3 weeks later, I received a billed from the insurance stating that the car I returned 3 weeks ago still on my account. I called the insurance and explain the situation and I was told the plates were never returned to DMV. So I called Prestige BMW and explained what had happened. Someone took my contact information and they said they were going to give me a call back. -Since I NEVER received a call back( strike one), I decided to pay a visit to Prestige BMW. Guess who showed up after 5 mins of me waiting at the reception?...the "professional" Lamont Williams, I explained him again what had happened and he took down my information (by the way Lamont Williams did you bother calling me back? I guess not) (strike two),I told him I need a reimbursement because I'm getting charged from my insurance for the time the plates were held at PRESTIGE BMW and his words were "let's first find your plates, I don't know where they were placed and then we can talk about reimbursement". I agreed and left the premises. -Days when by and I never received a courtesy called at least saying "I'm still looking for the plates". So I called again, and spoke with a receptionist and she once again took my information and told me to expect a call back (guess what!!!..Never received that call either).( strike three) -Yesterday 12/26/2017, I called once again to find out the status of my plates (keep in mind I returned my leased 11/29/2017) Lamont Williams was not there at the time I called, the receptionist (guess what she did?) asked me for my contact information again stating that Lamont Williams was going to return my call. Professional my ***( can you tell how pissed I am?) -Since I didn't get a call yesterday (why bother, right Lamont Williams??, I guess you were too busy), I called again around 11 am, and told the receptionist, I was going to report my plates to the police lost or stolen (I should have done this long time ago, but I was waiting for the Professional at Prestige BMW to call and not escalate the situation) she took down (guess what) my information again( this time a guy actually called me around 3:37 PM) my plates were found!!!!. - After work today 12/27/2017, I went to pick up my plates and I asked Lamont Williams who is going to be accountable for reimbursing me the money. His words were "this was an error, why should we reimburse you. why people think we always have to reimburse money" I told him "it was your mistake not mine". a girl showed up (don't know her name) and said " the insurance should remove the car from this account". If the plates were never returned to DMV almost a month ago, how will the insurance know to remove the car from the account?. (common sense) These are two of the "Professionals" at Prestige BMW. I already filled an "internal complaint" at BMWUSA (let's see if that goes anywhere) and they also told me they can't reimburse me, but to call again PRESTIGE BMW and talk to someone in Finance for this request. let's see how this will go tomorrow 12/28/2017. (I'm too tired to deal with this today). If this doesn't get resolved my next step will be consumer report. Will keep you posted!!!! By the way my Name is Jerry E. Vargas. and More
by Jerry Vargas
Employees Worked With
Lamont Williams
December 26, 2017
Professional. Highest quality At lease end I always return to Lori Assertion at Prestige BMW. She is the consumate professional, knows the cars, does her homework, wastes no time At lease end I always return to Lori Assertion at Prestige BMW. She is the consumate professional, knows the cars, does her homework, wastes no time and is enjoyable to work with. More
by DQ
Employees Worked With
Lori Asserson
