BMW of Ramsey

Great Service Experience I have been dealing with Anna for many years now and I m always impressed with her in depth knowledge of the technology and mechanics of the car and h I have been dealing with Anna for many years now and I m always impressed with her in depth knowledge of the technology and mechanics of the car and her professionalism in dealing with me. She is thoroughly familiar with all aspects of the car's systems and is able to explain even a complex problem in terms that are easily understandable. I have always had excellent service at Ramsey BMW and will continue the relationship with Anna and the dealership as long as I drive a BMW! More

Vehicle pick up Everything was excellent! Only problem was picking up my vehicle. I was told it was ready, waited 20 minutes for it, still no car. Asked a rep wher Everything was excellent! Only problem was picking up my vehicle. I was told it was ready, waited 20 minutes for it, still no car. Asked a rep where it was, and she pointed out various cars in the garage asking if any were mine. Finally, parked at the end, flashers on, my car was parked. It was difficult backing out and finding my way out. A better system is needed when car's are ready to pick up. Otherwise the reps, and the service is impeccable!! More

Thank you Cara I couldn't say enough nice things about Cara Deluca. With her warm pesonality and knowledge she certainly has an innate skill set that make her a 5 s I couldn't say enough nice things about Cara Deluca. With her warm pesonality and knowledge she certainly has an innate skill set that make her a 5 star performer. When I first arrived she reviewed why I was there and in an effort to avoid future unnecessary problems took her time while asking questions about the overall performance of my car. She explained the process, gave me an apporximate time that the service would be completed and kept me up to date of the progress while I waited. Every dealership boasts of friendly professional service but this is the first time I experienced it. I live in New York so there are a several BMW service centers closer but because of the confidence that I'll be treated right at Prestige I'd rather take the extra time. More

Not completely satisfied The service that was performed was done very well. But...I asked that my rear seat heaters be checked because they weren’t working and I was told they The service that was performed was done very well. But...I asked that my rear seat heaters be checked because they weren’t working and I was told they were unable to do a diagnostic test because they were in transition. I have no clue what that meant. The car was also not washed for the same reason. In addition I wasn’t as comfortable as I normally am. The employees all seemed to be a little stressed. They were still professional but not as “nice” as they usually are. I felt the service I got was adequate but I left with an uneasy feeling. More

Loose front grill I brought the car in last minute and they fixed it quickly I waited upstairs for thirty minutes and had a coffee Thanked them and left I brought the car in last minute and they fixed it quickly I waited upstairs for thirty minutes and had a coffee Thanked them and left More

service 5 Stars to Diana for listening and answering all my questions. I brought my X5 in for a regular maintenance that was due. I do have a couple issues al 5 Stars to Diana for listening and answering all my questions. I brought my X5 in for a regular maintenance that was due. I do have a couple issues although was not replicated by the tech. My main concern is that my warranty is expring soon where i dont want it to become a larger problem once im not covered More

Love our new custom X3M40i!! Lori is ALWAYS such a wonderful sales person to deal with! She was so friendly, accommodating and made sure we got exactly what we wanted. Her recomme Lori is ALWAYS such a wonderful sales person to deal with! She was so friendly, accommodating and made sure we got exactly what we wanted. Her recommendation on options and interior design choices made the car so special. This is our 2nd BMW with Lori and we will always go to her at Prestige! More

Wonderful Service Came in to Prestige BMW to discuss my options with Lori Asserson as my lease was ending. Lori provided us with such great service as usual. The staff Came in to Prestige BMW to discuss my options with Lori Asserson as my lease was ending. Lori provided us with such great service as usual. The staff here is great and very accommodating. Will definitely be returning for future cars. Thanks Lori!! More

Awesome experience It is not my first time to visit the BMW dealership, but definitely my first time to meet such great dealer like Lori, she did great job at test drive It is not my first time to visit the BMW dealership, but definitely my first time to meet such great dealer like Lori, she did great job at test driver, paperwork and delivery the car.. More

Excellent Car Buying Experience I visited three other BMW dealerships prior to Prestige - Prestige is by far the most professional, friendly, caring, dealership around. They listene I visited three other BMW dealerships prior to Prestige - Prestige is by far the most professional, friendly, caring, dealership around. They listened to our needs and we worked a deal prior to even arriving at the dealership. I highly recommend Mike Lebron as a Salesman - again very professional. He took care of everything we asked. The next time we buy a BMW, I will make the 1 hour 45 min. drive from the Lehigh Valley PA. to Prestige. It was well worth the trip. More