BMW of Ramsey

Fantastic Kudos to the service department! They were great from start to finish. I never have any problems when servicing my car. Highly recommend to family and Kudos to the service department! They were great from start to finish. I never have any problems when servicing my car. Highly recommend to family and friends More

brake issues BMW warranty covered for Brake issues (vibrating roaters). Anna took care of small scratch on door for me too by buffing it out. That was MUCH appreci BMW warranty covered for Brake issues (vibrating roaters). Anna took care of small scratch on door for me too by buffing it out. That was MUCH appreciated. More

The best Nothing to change except should be equipped to have more loaners as some others were left out. Have been customer of prestige over 25 years. I hop Nothing to change except should be equipped to have more loaners as some others were left out. Have been customer of prestige over 25 years. I hope the selling of prestige do not change the service More

Excellent service! I had excellent service and communication from the BMW Service department at BMW of Ramsey. I did not buy my car here but I travel farther to bring my I had excellent service and communication from the BMW Service department at BMW of Ramsey. I did not buy my car here but I travel farther to bring my car here because I really like the customer service and the quality of the job the service department provides. Everything was quick and easy and they addressed all my concerns. More

Best BMW Dealership in New Jersey / Tri State Area I have had experience with multiple BMW dealerships in NJ, ranging from Park Ave, Circle, Roxbury and Freehold and most of them have left a bad taste I have had experience with multiple BMW dealerships in NJ, ranging from Park Ave, Circle, Roxbury and Freehold and most of them have left a bad taste in my mouth. However Prestige BMW is honestly the best car dealership around. They don't treat you like a customer but like family. Cameron in the service department always goes above and beyond for me. The finance guys are always awesome being honest and giving the best rates. 5/5 ill be a prestige customer for life. More

Takata Airbag recall When I dropped of my vehicle, It took about 1/2 hour to be waited on. I then signed paperwork and got my loaner car (which you didn't want to give me When I dropped of my vehicle, It took about 1/2 hour to be waited on. I then signed paperwork and got my loaner car (which you didn't want to give me originally when I called to make the appointment). When I returned to pick up my car, it took me almost an hour to get someone to get my car - unacceptable. I've been travelling down to Morristown because their dealership puts yours to shame when it comes to service. I will be going down there again in the future because I'll make the drive to give them the business. You guys don't deserve it. More

Worst customer service. My tire light went on so drive over to BMW to get it checked. Instead of checking it they filled it with air. The person helping me left me sitting in My tire light went on so drive over to BMW to get it checked. Instead of checking it they filled it with air. The person helping me left me sitting in the waiting area and when I asked where my car was he said that I had disappeared. I told him that I was in the waiting area and he replied that he was really busy. Left BMW and my tire light goes on. I called for an appointment and was told they couldn't get me a loaner. Went in the next day and waited while hey checked my tire. Told the woman who was helping me that I had tire insurance. She told me I didn't. I repeatedly told her I did. This went in for half an hour. They finally found the paperwork in my car but why wasn't it in ny files.? Told me it would be 90 minutes for my car. After 2 1/2 hours I went to find the person who was helping me. She had left. Not the first time I've had crappy service there. My husband and I have been buying cars from Prestige for over 25 years. Service has gone downhill. More

The people are great Called Thursday. Dropped car off same day. Got a loaner. Picked back up Saturday. No charge because everything was covered by CPO maintenance plan. Sw Called Thursday. Dropped car off same day. Got a loaner. Picked back up Saturday. No charge because everything was covered by CPO maintenance plan. Sweet! More

Earned My Business I dealt with Diana Martinez when I had problems with a tire and needed service. She took care of everything and then when I had to go back a few week I dealt with Diana Martinez when I had problems with a tire and needed service. She took care of everything and then when I had to go back a few weeks later for a different tire issue - Cameron was fantastic in getting me out in under 2 hours for a service, tire change, inspection and car wash. I am with BMW of Springfield now but I won't be shopping around because of the service and convenience I experienced the past 2 times at this dealer. More

Service on suspension Customer service was very good and the work on the car was excellent. They fixed everything back to original condition in a timely manner. Loaner ca Customer service was very good and the work on the car was excellent. They fixed everything back to original condition in a timely manner. Loaner car also made experience less troublesome. More