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BMW of Pompano Beach - Service Center

Pompano Beach, FL

4.5
209 Reviews

209 Reviews of BMW of Pompano Beach - Service Center

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December 29, 2024

BMW Pompano Beach has a very friendly staff. I received excellent service and will definitely return when needed. More

by Steve M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2024

Frank, The service manager has always exceeded my ecxpectations;that was my determining factor in choosing BMW over the competition. More

by cchirillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Bennis
December 26, 2024

Thank you always for your support and good services, plus the attention and consideration given by the staff. More

by oscarmoron422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Perz
December 26, 2024

My car overheated during a 40-minute drive on the freeway and had to be towed to the dealership. Mike took care of me right away and got the car into a service bay quickly. He offered to ride-share me home b More

by GLB Beamer Girl
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Fine
December 25, 2024

The thing I like about the service department is their professionalism and they stay focused on what services your car needs and what is coming up. There are no surprises. My service provider, Mike Fine, More

by victorduncan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fine
December 25, 2024

Frank in Service is the greatest. I travel from Boynton Beach just to go to his service department. Thanks Frank Merry Christmas and Happy New Year More

by JANASHPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
December 24, 2024

The service department is satisfactory. Please have more loaner cars available. Staff is courteous and friendly. I recommend this service to colleagues. I like that they wash and clean ve More

by MARKA320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samson Gradwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2024

Professional and exceptionally helpful staff from the service department. Accurately diagnosed the problem and correctly fixed it. More

by MASCHKAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
December 21, 2024

Excellent service and professional staff that is pleasant to work with every time we have gone there. More

by DORIS.FARRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Oerez
December 20, 2024

Had to wait over 15 minutes after I was told that my car was ready. Also found out at time of service that additional 3% is charge if paid with credit card. More

by AIKO92001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
Dec 20, 2024 -

BMW of Pompano Beach responded

Thank you for sharing your feedback, and I sincerely apologize for your experience. We understand how important transparency is, and the 3% surcharge should have been clearly communicated to you upfront. This is an area we are working to improve, and we truly appreciate your comments as they help us grow. We strive to provide the best experience for all our customers, and I hope you’ll give us another opportunity to exceed your expectations in the future. Please feel free to reach out directly if you’d like to discuss your concerns further.

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