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BMW of Myrtle Beach
Myrtle Beach, SC
212 Reviews
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Showing 212 reviews
September 05, 2026
Extremely disappointing experience with Myrtle Beach Automotive. I would strongly caution any out-of-state buyer before making travel arrangements based on this dealership’s paperwork or representations Automotive. I would strongly caution any out-of-state buyer before making travel arrangements based on this dealership’s paperwork or representations. I spent several days working with the dealership to purchase a 2018 Mercedes-Benz GLS550. They knew I was traveling from Massachusetts, and I made it clear that I had already purchased airline tickets and booked a hotel to travel to Myrtle Beach the following day to complete the purchase. Because I wanted to make sure the vehicle was secured before traveling, I specifically requested the paperwork to place a deposit. The dealership sent me a Buyer’s Order for the specific GLS550, along with an “Agreement to Order/Locate Vehicle WITH A NON-REFUNDABLE PARTIAL PAYMENT.” The documents identified the exact vehicle by VIN and stock number, stated the agreed sale price, referenced a $1,000 partial payment, and stated that the price and equipment had been agreed upon by both parties and were non-negotiable. I signed and returned the documents and completed the Credit Card Release Form they provided authorizing the $1,000 payment for that specific vehicle. Then, after all of that, the dealership called me and told me they had sold the GLS550 to a walk-in customer. This wasn’t a situation where I simply called and expressed interest in a car. I agreed on the vehicle and price, completed the purchase/deposit paperwork the dealership sent me, provided the requested payment authorization, and spent money on airfare and a hotel after they knew I was traveling from Massachusetts to complete the transaction. What happened afterward was even more disappointing. When I called management looking for an explanation, the manager told me, “Sorry you didn’t get it” and that I was “wasting everybody’s time,” before ending the call. That response was unbelievable considering whose time and money had actually been wasted. I understand that dealerships have multiple customers interested in vehicles. What I cannot understand is sending an out-of-state customer paperwork for a specific VIN and a $1,000 non-refundable partial payment, having the customer complete and return everything while knowing he has booked travel to pick up the vehicle, and then selling that same vehicle to someone else. Mistakes can happen. What defines a business is how it handles them. A professional dealership could have acknowledged what happened, apologized, explained how it occurred, and attempted to make things right. Instead, management told me, “Sorry you didn’t get it,” accused me of wasting their time, and ended the conversation. I have retained the Buyer’s Order, partial-payment agreement, credit-card authorization, communications, and documentation of my travel arrangements. I was genuinely excited to purchase this GLS550 and was prepared to travel to South Carolina the next day to complete the transaction. Instead, I was left without the vehicle, out the time and expenses associated with preparing for the trip, and then treated disrespectfully when I asked management for an explanation. Based on my experience, I would strongly caution anyone—especially an out-of-state buyer—against spending money on flights or hotels until you have absolute confirmation that the dealership has actually taken the vehicle off the market, even if they have already sent you deposit paperwork. Easily one of the most disappointing dealership experiences I have ever had. More
by gonzalezwilliamsn
Employees Worked With
Tim
August 08, 2026
We have been with this dealership for over 7 years now. We have purchased and serviced three BMW's there. Everyone from service, Cody Mitchell; to Sales, Michael Sclafani; to Financing , Jason Grimm; to We have purchased and serviced three BMW's there. Everyone from service, Cody Mitchell; to Sales, Michael Sclafani; to Financing , Jason Grimm; to our Genius, Nick - have been absolutely wonderful to work with. We just purchased a new X1 and Michael went out of his way to make all the moving pieces work. Each person is knowledgable and personable and a pleasure doing business with. Would highly recommend this dealership. More
by rance
Employees Worked With
Michael Sclafani, Jason Grimm, Cody Mitchell, Nick
July 31, 2026
This dealership is a rip off. I have my car in their service department for five weeks and then they fabricate that needs a part that it doesn’t need because the part that they sa I have my car in their service department for five weeks and then they fabricate that needs a part that it doesn’t need because the part that they say it needs works the service manager is a total dirtbag horrible Customerservice terrible communication could care less about me getting my car back. Go anywhere but these guys. More
by Cadillac loving family!!!
Employees Worked With
Bryan
June 26, 2026
This is my second car from this dealership and we called in advance to be sure we could work again with Michael Sclafani as we had such an exceptional first experience. Michael once again exceeded our expe in advance to be sure we could work again with Michael Sclafani as we had such an exceptional first experience. Michael once again exceeded our expectations and worked to find us exactly the car that we wanted in our 2026 m340i! Exceptional communicator and very conscientious. Chuck also helped us get a great deal on a tire and wheel policy. Highly recommend! More
by marypaige.damm
Employees Worked With
Michael Sclafani, Chuck in finance and business
June 18, 2026
I just purchased a '26 M2 from Michael Maely. His communication skills and salesmanship are the best I've experienced in all my years purchasing cars. He and BMW of Myrtle Beach provided a smoo His communication skills and salesmanship are the best I've experienced in all my years purchasing cars. He and BMW of Myrtle Beach provided a smooth transaction. Will definitely do business again! More
by godfreymorales
Employees Worked With
Michael Maely
June 11, 2026
BMW went above and beyond to fulfill my search for the perfect car. Michael Sclafani is truly the best, he far exceed any expectation of mine. The manager as well went truly above for me! It was an e perfect car. Michael Sclafani is truly the best, he far exceed any expectation of mine. The manager as well went truly above for me! It was an exceptional experience for me. More
by s
Employees Worked With
Mike Sclafani and the BMW Manager
May 23, 2026
Great selection of both BMW and Mercedes. Very helpful and knowledgeable staff who work with you to find a vehicle that matches your interests Very helpful and knowledgeable staff who work with you to find a vehicle that matches your interests More
by ScottS
Employees Worked With
Michael Maely
