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BMW of Murrieta

Murrieta, CA

4.7
1,378 Reviews

41430 Auto Mall Parkway

Murrieta, CA

92562

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Showing 1,378 reviews

December 07, 2012

Service excellent. Sales not so good: Sales personnel Service excellent. Sales not so good: Sales personnel seem not so interested or perhaps not as experienced in dealing with me and my way of prepari More

by Jonathan Slesinger
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
List below blank.
Dec 07, 2012 -

BMW of Murrieta responded

While I am very happy that you had an excellent experience with our service team, I am sorry to hear that your time with our sales staff was not up to the same standard. If there is anything we can do to improve, or correct any mistakes we may have made, please let us know. We would absolutely love to get you into the driver seat of a vehicle that is perfect for you, and are willing to go the extra mile to make your vision of that car a reality. Please contact us and let us know what we can do to achieve this goal. Thanks for your feedback, and we hope to hear from you soon! Sincerely, Bryan Preston- ISM bryan.preston@bmwofmurrieta.com

November 10, 2012

Everyone was extremely helpful and pleasant at BMW of Murrieta. I had just gotten into an accident that totaled my car and needed to get a new vehicle. I had met Bryan Preston before at 4th of July and More

by english4law
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Mossman, Evelyn Whitehead, Bryan Preston, Mo, Miki Farris
Nov 12, 2012 -

BMW of Murrieta responded

Thank you very much for taking the time to write this five star review, we really appreciate it. It was a pleasure doing business with you. I am thrilled to hear that you found your experience with myself and the rest of the staff to be so pleasant and stress-free. If you need anything else at all, just let one of us know and we can get you taken care of ASAP. Thanks again! We look forward to your next visit. Sincerely, Bryan Preston- ISM bryan.preston@bmwofmurrieta.com

November 07, 2012

BMW of Murrieta has always done great work and service on my car. I have taken my are to them since they opened. I would for sure deal with them in the future. Jason B More

by bmwbear
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Albert
Nov 07, 2012 -

BMW of Murrieta responded

Thank you for your continued support and encouragement Jason. Your repeat business means a great deal to us, and the fact that you took the time to leave this five star review speaks volumes in regards to our commitment to excellence. If you need anything, don't hesitate to let us know! We are looking forward to your next visit, and hope to see you soon! Sincerely, Bryan Preston- ISM bryan.preston@bmwofmurrieta.com

November 01, 2012

Magaly was an exceptional client advisor. She went above and beyond in her support of my need to compare the 'competitors' to the BMW! Magaly was pleasant, supportive and exemplified great customer service! More

by Susanmeg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Magaly and Christopher
Nov 01, 2012 -

BMW of Murrieta responded

Susan, thank you for this five-star review. We love to help our customers and we are pleased to know you enjoyed the service we have provided you. Magaly and Christopher will be excited to learn of your experience. We appreciate your business and congratulations on your new BMW 328i Sport! Sincerely, Bryan Preston- ISM bryan.preston@bmwofmurrieta.com

November 01, 2012

I am happy to have a reliable BMW service department nearby where I live. The service was great and the waiting area was very comfortable and I did not have to wait long. More

by Getfocus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I had his card but can't locate it.
Nov 01, 2012 -

BMW of Murrieta responded

We are happy to know you enjoyed your experience with us! Our goal is to achieve 100 percent customer satisfaction and we are pleased to know we have achieved this with you. Thank you so much for this five-star rating. It is great appreciated. Sincerely, Bryan Preston- ISM bryan.preston@bmwofmurrieta.com

November 01, 2012

We stopped by to see the used vehicles after the dealership was closed. Peter Albert was on his way out and took the time to help us. We returned the next and received service second to none. We lov More

by Shellnjay9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Albert
Nov 01, 2012 -

BMW of Murrieta responded

We do everything we possibly can to help our customers and we are happy to know you have noticed and appreciate the efforts of Peter. We love providing our customers with excellent customer service and we truly appreciate your business. Thank you for this five-star review. Sincerely, Bryan Preston- ISM bryan.preston@bmwofmurrieta.com

October 31, 2012

Service Staff is always friendly and courteous. They go out of their way to "make it right" if there are any unexpected changes in service needs. Paying top dollar for a car is not about the car itself…it More

by bmw25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria
Nov 01, 2012 -

BMW of Murrieta responded

You are certainly correct. We love to go out of our way to help our customers. We believe in providing our customers with 100 percent satisfaction. We want to be helpful, informative, professional and friendly. These things have helped us become one of the best dealerships in the area. We are dedicated to great customer service and we thank you so much for your kind words. We are honored to have you as a customer. Sincerely, Bryan Preston- ISM bryan.preston@bmwofmurrieta.com

October 31, 2012

Very professional and friendly. Made sure I was happy and comfortable while I waited RED CARPET SERVICE. Took care of maintenance issue and reviewed care for anything else on the computer. Followed up after More

by trichelleis1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I cant remeber name at this moment
Nov 01, 2012 -

BMW of Murrieta responded

We are humbled to learn of your high opinion of our dealership and we thank you for this five-star review. We believe in providing our customers with high-quality service and we are pleased to know you have appreciated our efforts. We love to make sure our customers have a comfortable and memorable visit. Thank you for your kind words. We look forward to helping you again in the future. Sincerely, Bryan Preston- ISM bryan.preston@bmwofmurrieta.com

October 31, 2012

The dealership and Vanessa are very friendly! I would recommend this dealership to others. She made sure that everything was taken care of for my car. More

by kravid24
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vanessa
Nov 01, 2012 -

BMW of Murrieta responded

Thank you for this five-star rating! Vanessa is a wonderful member of our staff and we are happy to know you enjoyed working with her. Making sure you are satisfied is very important to us and we are pleased to know you loved your experience. Thank you for your recommendation. We truly appreciate your business. Sincerely, Bryan Preston- ISM bryan.preston@bmwofmurrieta.com

June 22, 2012

By far the friendliest dealership I have done business with. They are courteous, clean and eager to help. I have no hesitation going back for any type of business or service or even just to stop in a sa More

by mnmporter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian (sales mngr)
Jun 26, 2012 -

BMW of Murrieta responded

Thank you so much for your kind words and for taking the time to write this review! Our staff considers all of our returning customers to be our friends, so we are glad that you share the same sentiment! It is the little things that makes good businesses into GREAT businesses. I am personally thrilled that you picked up on some of the little things we do in an attempt to be great! If you need anything else at all please give us a call or stop by anytime! Sincerely, Bryan Preston- ISM bryan.preston@bmwofmurrieta.com

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