BMW of Mountain View - Service Center

Not at all happy. Kept my car for 2 days. No update from service representative about when my car will be ready. Kept calling their office and left voicemail but no on Kept my car for 2 days. No update from service representative about when my car will be ready. Kept calling their office and left voicemail but no one bothered to call me back. Worst ever service experience. More

I received excellent service from multiple service agents. I brought my vehicle in early and Wayne helped me check in my vehicle since my my service agent was not in the office. Then I worked with Kyl agents. I brought my vehicle in early and Wayne helped me check in my vehicle since my my service agent was not in the office. Then I worked with Kyle when I picked up my vehicle later in the week. More

Apart from convenience (location), I value the professional demeanour of the staff, especially of my agent, Wayne. I also appreciate his prompt replies and thoroughness in letting me know what to professional demeanour of the staff, especially of my agent, Wayne. I also appreciate his prompt replies and thoroughness in letting me know what to expect and/or what he might need to check on. More

Mark Sleiman and Hugo Cardenas made the repair journey seamless, the clarity in cost, service updates, follow up videos of repairs needed were exemplary. Felt very comfortable with the whole process. seamless, the clarity in cost, service updates, follow up videos of repairs needed were exemplary. Felt very comfortable with the whole process. More

Excellent service. They are always very attentive to the needs and special circumstances of the customer. They are always very attentive to the needs and special circumstances of the customer. More

Great service, helpful and pleasant service managers. However, the service is expensive compared to other places. However, the service is expensive compared to other places. More

I love the timeliness & welcoming atmosphere. Great communication & follow thru & service...takes no time at all to get my loaner. Great communication & follow thru & service...takes no time at all to get my loaner. More

Wayne, my goto guy, was great as usual. Responsive, informative, helpful, effective. Thank you. The needed repair was completed quickly. Plus he was able to service a recall issue. Responsive, informative, helpful, effective. Thank you. The needed repair was completed quickly. Plus he was able to service a recall issue. More

It was a fast and hassle-free service for my car. I got shuttle service to and from home to the dealership and Justin helped me to get new license frames. I got shuttle service to and from home to the dealership and Justin helped me to get new license frames. More

Kyle was very professional very nice and patient. Loaner dpt in the other hand need some work and better training Loaner dpt in the other hand need some work and better training More