Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

BMW of Mountain View - Service Center

Mountain View, CA

4.7
609 Reviews

609 Reviews of BMW of Mountain View - Service Center

Sort by
January 14, 2023

Excellent service, everyone I encountered was courteous and helpful. In particular Wayne Chan. They were also able to secure a loaner for me. I had to have my car towed in so it was an unscheduled visit. More

by Kimastewart17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Chan
Report | Print
Jan 20, 2023 -

BMW of Mountain View responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Mountain View! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 13, 2023

Marc Nappi is the best “Customer Server and Car Mechanic , BMW should be proud off! BMW More

by Shurcole.amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Nappi
Report | Print
Jan 20, 2023 -

BMW of Mountain View responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 13, 2023

Highly recommended this location to do your maintenance, very nice, kind, patient and reasonable service. More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
Report | Print
Jan 20, 2023 -

BMW of Mountain View responded

Hi Brian, thanks so much for the warm recommendation of the team here at BMW of Mountain View. If you ever need help, just give us a call. Happy motoring!

January 09, 2023

Hugo was great, explained everything in detail. Highly recommend if you need service done on your bmw. More

by reachmp84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
Report | Print
Jan 13, 2023 -

BMW of Mountain View responded

Hello, we are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!

January 06, 2023

Terrific service! Great communication, pricing and they made transportation to and from the dealership so easy More

by lescan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mark
Report | Print
Jan 11, 2023 -

BMW of Mountain View responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

January 06, 2023

Great service, all the personal is very friendly and the wait room is very good. More

by Ramon Avila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne chan
Report | Print
Jan 09, 2023 -

BMW of Mountain View responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 05, 2023

Mark was the first service advisor for my X3. Haven’t had any reason to switch to another advisor ever since! Attention to detail and service is purely excellent! More

by AP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Sleiman
Report | Print
Jan 09, 2023 -

BMW of Mountain View responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 04, 2023

Wayne Hong is very nice advisor he is great service i recommend him if any body needs service looking for Wayne Hong More

by myhl30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
wayne Hong is nice guy he is my advisor is great service, last week i brougt my BMW for oil changed he very nice guy i recommend him if any body needs service
Report | Print
Jan 06, 2023 -

BMW of Mountain View responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Mountain View and we hope to be of service again in the future.

January 03, 2023

Daniel Martinez is an excellent communicator and a very compassionate and knowledgeable service rep. I prefer to work with him whenever possible for all future appointments. More

by JF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Martinez
Report | Print
Jan 06, 2023 -

BMW of Mountain View responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 01, 2023

Waync Hong, the service rep, was great! He explained and answered all my questions regarding my car. However, I am disappointed with the post service call where my car was not being was More

by happy_train
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Hong
Report | Print
Jan 04, 2023 -

BMW of Mountain View responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (650) 200-0149. We hope to hear from you.

1
...
28
29
30
...
61