BMW of Monrovia

Yesterday 01/07/2021 me and wife visited your dealership service department ,We were helped by Matt Clark because I always ask for him for his great customer service , we felt comfortable, very friendly at service department ,We were helped by Matt Clark because I always ask for him for his great customer service , we felt comfortable, very friendly atmosphere. Matt is professional in his work, he is very experienced and knowledgeable. We will definitely advise our friends and family members to ask for him.Thank you to your team, and especially Matt Clark for their service, patience, friendliness and caring for customers. More

Yesterday 06.26.20 we visited your dealership. We were Yesterday 06.26.20 we visited your dealership. We were served by Yury Kastseryn . The service was excellent, we felt comfortable, very friendly atm Yesterday 06.26.20 we visited your dealership. We were served by Yury Kastseryn . The service was excellent, we felt comfortable, very friendly atmosphere. Yury is professional in his work, he is very experienced and knowledgeable. We will definitely advise our friends and acquaintances. Thank you to your team, and especially Yury Kastseryn for their service, patience, friendliness and caring for customers. Shela Vishtak .Aleksandr Koga More

When the Return cooler pipe from top on radiator to engine block, car came out the sign , engine cooler low lever . I called BMW and they ask me call road assistance use tow truck to Bmw Monrovia deale engine block, car came out the sign , engine cooler low lever . I called BMW and they ask me call road assistance use tow truck to Bmw Monrovia dealership After 4 days , they said us fixed . They did not gave me any car or even asking me if I need a temporary car. After 20 days of too back my car , I first time drove on freeway , engine is over heat , and next problem head gasket, and told me engine cooler low level , need refill the cooler . That’s the same problem. So I called again , BMW asked me to bring car to Dealership Monrovia to again. Still no body ask me if I need a lift or a car. Next day , they told me car be fixed. Did they how to fix ? Put customer in damage,engine could FxxK up if they did wrong fix or less care? It’s a lease car still under the contract , they supposed to offer me a temporary car as usual. I feel I don’t trust BMW now , First time kind make me sad.，since I been royalty customer 8 years . Nina Xu More

DEFECTIVE TIRE PURCHASED A USED 2019 TOYOTA CAMRY SE WITH 5200 MILES AT THIS DEALER. THE. THE SALESMAN WAS ROCKY WHO HANDLED THE SALE THE FRONT TIRE WAS DEFECTIVE. I PURCHASED A USED 2019 TOYOTA CAMRY SE WITH 5200 MILES AT THIS DEALER. THE. THE SALESMAN WAS ROCKY WHO HANDLED THE SALE THE FRONT TIRE WAS DEFECTIVE. I TOOK THE CAR TO 2 TIRE SHOPS AND BOTH SHOPS CONFIRMED THAT THE TIRE WAS A MANUFACTURER DEFECT. CALLED BMW OF MONROVIA AND SPOKE TO ROCKY. LONG STORY SHORT THE DEALERSHIP WON'T STAND BEHIND WHAT THEY SELL. CALLED ROCKY IN PREVIOUS OCCASIONS WITH QUESTIONS AND LEFT MESSAGES AND MY CALLS WERE NEVER RETURNED. BUYER BEWARE More

Bruce Harris is an amazing CA Bruce Harris has created an amazing buying experience for me at BMW of Monrovia! I had been looking everywhere for a specific car and Bruce was able t Bruce Harris has created an amazing buying experience for me at BMW of Monrovia! I had been looking everywhere for a specific car and Bruce was able to help me out, walking me through the European delivery process for months. He was patient with my endless questions and made sure my every worry was addressed - even those that I had not thought of. Bruce has made sure that any BMW I purchase in the future will be from BMW of Monrovia and I will continue to recommend their offerings to anyone and everyone. You deserve the professionalism of both Bruce and BMW of Monrovia when buying your next BMW. More

Sad Service Now I know why used car sales people have such a bad reputation. BMW & Mini of Monrovia where dishonest, dismissive and unwilling to provide decent cu Now I know why used car sales people have such a bad reputation. BMW & Mini of Monrovia where dishonest, dismissive and unwilling to provide decent customer service in my opinion. I would consider one of the many others in the area or in your town. More

Watch out for the loaner car ** WATCH OUT **The service is fine there, BUT if you get a loaner car, you better be careful, especially if you see the low tire pressure light is on ** WATCH OUT **The service is fine there, BUT if you get a loaner car, you better be careful, especially if you see the low tire pressure light is on ! When I left the dealer, the low tire pressure light was already on, I thought the pressure just below a little and I just gonna drive it for a day, so after 2 hours I return the loaner, they called me and said they found a nail on one of the tire, needs to charge me $453.58 for one tire, I told them what happen, but they said the computer shows that the low tire pressure light was on after I drove the car, and I asked them if I could bring the car to somewhere else to fix it or replace the new same tire, but everything I asked and told them, the answer always the same " Unfortunately, there's nothing we could do" So if anyone see that light on, fix it first before return it !! Good luck to everyone. More

finance dept gap coverage doesnt pay the gap I purchased a 335i and used bmw finance and purchased the gap coverage through them. BMW doesn't dispute this at all. The car was totaled in an accide I purchased a 335i and used bmw finance and purchased the gap coverage through them. BMW doesn't dispute this at all. The car was totaled in an accident their gap insurance didn't cover the gap I found out a year later when BMW sent $132.00 to collections dinging my credit. No one will help me at the dealership or BMW finance... Buyer be ware they don't stand behind their service. Shawn Aldrete More

Driver's side door panel is loose a few days after purchase I purchased a low-mileage CPO (640i). Ari is a very good salesman - I have nothing for him but praise. However, a few days after picking up the car, t I purchased a low-mileage CPO (640i). Ari is a very good salesman - I have nothing for him but praise. However, a few days after picking up the car, the door panel became loose, which seems to be a common problem with bimmers. I called the dealership, the sales manager and my salesman, hoping that somebody other than me would be outraged over the sale of a defective CPO. To this day, no reply. More

Great dealer to buy a BMW First time in BMW Monrovia. Yes, we drove a new X3 Xdrive home happily. Pik, a nice young man, came to us and took care of everything professionally First time in BMW Monrovia. Yes, we drove a new X3 Xdrive home happily. Pik, a nice young man, came to us and took care of everything professionally. Also Ryan Li, the Sales Manager, an experienced and knowledgeable person to work with! More